Service Delivery Manager
Detroit, MI · On-site
Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from ...
Detroit, MI · On-site
Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from ...
Detroit, MI · On-site
Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from ...
Novi, MI · On-site
$19 - $21/hr
Medical
Dental
Retirement
PTO
Event coordination as directed by the Liaison Manager. * Customer Interaction: * Greet customers ... You create a welcoming, customer-centric environment, ensuring each client feels valued. Additional ...
Novi, MI · On-site
$19 - $21/hr
Medical
Dental
Retirement
PTO
Event coordination as directed by the Liaison Manager. * Customer Interaction: * Greet customers ... You create a welcoming, customer-centric environment, ensuring each client feels valued. Additional ...
$19 - $21/hr
Medical
Dental
Retirement
PTO
Event coordination as directed by the Liaison Manager. * Customer Interaction: * Greet customers ... You create a welcoming, customer-centric environment, ensuring each client feels valued. Additional ...
$19 - $21/hr
Medical
Dental
Retirement
PTO
Event coordination as directed by the Liaison Manager. * Customer Interaction: * Greet customers ... You create a welcoming, customer-centric environment, ensuring each client feels valued. Additional ...
Medical
Dental
Retirement
PTO
Event coordination as directed by the Liaison Manager. * Customer Interaction: * Greet customers ... You create a welcoming, customer-centric environment, ensuring each client feels valued. Additional ...
Quick apply
Medical
Dental
Retirement
PTO
Event coordination as directed by the Liaison Manager. * Customer Interaction: * Greet customers ... You create a welcoming, customer-centric environment, ensuring each client feels valued. Additional ...
Durham, NC · On-site
As a Senior Project Manager, you will independently lead multiple small to medium-sized projects ... You will serve as a primary client liaison, align scope, budget, and schedule, and coordinate cross ...
New
Durham, NC · On-site
As a Senior Project Manager, you will independently lead multiple small to medium-sized projects ... You will serve as a primary client liaison, align scope, budget, and schedule, and coordinate cross ...
New
Durham, NC · On-site
As a Senior Project Manager, you will independently lead multiple small to medium-sized projects ... You will serve as a primary client liaison, align scope, budget, and schedule, and coordinate cross ...
New
Durham, NC · On-site
As a Senior Project Manager, you will independently lead multiple small to medium-sized projects ... You will serve as a primary client liaison, align scope, budget, and schedule, and coordinate cross ...
New
Livonia, MI · On-site
$120K - $130K/yr
Customer/Client Liaison Meet profitability, capital, and tooling recovery financial targets at ... Manage day to day priorities of project team members. Participate in team member annual appraisal ...
Livonia, MI · On-site
$120K - $130K/yr
Customer/Client Liaison Meet profitability, capital, and tooling recovery financial targets at ... Manage day to day priorities of project team members. Participate in team member annual appraisal ...
Grosse Pointe, MI · On-site
$21 - $27.21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Handles intake inquiries from Case Managers and intakes all pertinent customer order information ... client questions and problems while still in the facility * Markets our services to the Case ...
Grosse Pointe, MI · On-site
$21 - $27.21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Handles intake inquiries from Case Managers and intakes all pertinent customer order information ... client questions and problems while still in the facility * Markets our services to the Case ...
Grosse Pointe, MI · On-site
$21 - $27.21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Handles intake inquiries from Case Managers and intakes all pertinent customer order information ... client questions and problems while still in the facility * Markets our services to the Case ...
Grosse Pointe, MI · On-site
$21 - $27.21/hr
Medical
Dental
Vision
Life
Retirement
PTO
Handles intake inquiries from Case Managers and intakes all pertinent customer order information ... client questions and problems while still in the facility * Markets our services to the Case ...
Livonia, MI · Remote
A Senior Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is responsible for managing a significant portfolio of primarily ...
Livonia, MI · Remote
A Senior Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is responsible for managing a significant portfolio of primarily ...
Livonia, MI · On-site +1
A Senior Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is responsible for managing a significant portfolio of primarily ...
Livonia, MI · On-site +1
A Senior Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison. This role is responsible for managing a significant portfolio of primarily ...
Grand Rapids, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Account Manager is directly responsible for creating demand for the facility's services through ... Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles ...
Grand Rapids, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Account Manager is directly responsible for creating demand for the facility's services through ... Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles ...
Grand Rapids, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Account Manager is directly responsible for creating demand for the facility's services through ... Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles ...
Grand Rapids, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Account Manager is directly responsible for creating demand for the facility's services through ... Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles ...
Grand Rapids, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Account Manager is directly responsible for creating demand for the facility's services through ... Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles ...
Grand Rapids, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
The Account Manager is directly responsible for creating demand for the facility's services through ... Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles ...
Livonia, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Livonia, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Macomb, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Macomb, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Livonia, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Livonia, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Macomb, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Macomb, MI · On-site
Medical
Dental
Vision
PTO
Track and report on referral activity, relationship status, and pipeline using CRM or tracking ... Client satisfaction and feedback from referred cases Qualifications: * 3+ years of experience in ...
Saint Johns, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Three years minimum documented experience in referral development, account management, sales growth ... Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
Saint Johns, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Three years minimum documented experience in referral development, account management, sales growth ... Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
Saint Johns, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Three years minimum documented experience in referral development, account management, sales growth ... Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
Saint Johns, MI · On-site
Medical
Dental
Vision
Life
Retirement
PTO
Three years minimum documented experience in referral development, account management, sales growth ... Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.
$9.6K - $15.3K
0% of jobs
$15.3K - $20.9K
0% of jobs
$20.9K - $26.6K
0% of jobs
$26.6K - $32.2K
0% of jobs
$32.2K - $37.9K
0% of jobs
$37.9K - $43.6K
10% of jobs
$43.6K - $49.2K
11% of jobs
$50.7K is the 25th percentile. Wages below this are outliers.
$49.2K - $54.9K
13% of jobs
The median wage is $57.2K / yr.
$54.9K - $60.6K
37% of jobs
$64.5K is the 75th percentile. Wages above this are outliers.
$60.6K - $66.2K
4% of jobs
$66.2K - $71.9K
24% of jobs
$9.6K
$57.9K
$71.9K
| Aspect | Client Liaison Manager | Customer Service Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in client relations | Bachelor's degree, experience in customer service |
| Work Environment | Corporate, client-focused settings | Retail, service industries, call centers |
| Employer & Industry Usage | Consulting, B2B services, professional firms | Retail, hospitality, telecom, e-commerce |
| Common Search & Comparison Intent | Understanding client relationship roles | Managing customer satisfaction and support |
The main difference between a Client Liaison Manager and a Customer Service Manager lies in their focus. The Client Liaison Manager primarily manages relationships with clients, ensuring their needs are met and fostering long-term partnerships. In contrast, the Customer Service Manager oversees customer support operations, focusing on resolving issues and maintaining customer satisfaction. Both roles require strong communication skills and experience in client or customer relations, but they serve different functions within organizations.
The most popular types of Client Liaison jobs in Michigan are:
Cities in Michigan with the most Client Liaison Manager job openings:

Other
This job post has expired 1 day ago. Applications are no longer accepted.
Job Description Service Delivery Manager Location: Detroit, MI Duration: 2+ Year contract Overview: The Service Delivery Manager owns the health, governance, and client relationship for a managed application support and delivery engagement staffed as an integrated onshore/offshore POD. This role is the single point of accountability for service performance - running the operating cadence, owning SLA and KPI reporting, managing escalations, and coordinating the transition from onboarding into steady-state delivery. Success is measured by predictable, high-quality support and delivery outcomes and a strong, trusted client partnership.
Responsibilities: Own overall service delivery, SLA/KPI performance, and the operating rhythm (daily, weekly, monthly, and quarterly reviews) across support and project delivery lanes. Serve as the primary escalation point and client liaison, managing risks, priorities, dependencies, and communications for critical incidents and delivery commitments. Lead the transition from knowledge transfer through stabilization to steady state, coordinating onshore leads and offshore teams and validating readiness against sign-off criteria.
Govern backlog and capacity planning, balancing fixed support demand against flexible project delivery and ensuring work is prioritized, scoped, and staffed appropriately. Produce service reporting, financial forecasts, and continuous-improvement plans, and drive accountability across the team for quality, documentation, and process discipline. Qualifications: 8+ years in IT service delivery, managed services, or application support/delivery management, including ownership of SLAs and client-facing governance.
Proven experience leading distributed onshore/offshore teams and coordinating both run/support (ITIL-style) and change/project (Agile/Scrum) delivery. Strong command of service management practices - incident, problem, and release management, backlog governance, and KPI/SLA reporting. Excellent stakeholder management, communication, and escalation skills, with the ability to translate operational performance into business terms for senior stakeholders.
Bachelor's degree in a technical or business discipline (or equivalent experience); relevant certifications (ITIL, PMP, or Scrum) preferred.
Sourced by ZipRecruiter
201 - 500 Employees
Sparta, NJ, US
2008