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Remote Client Liaison Jobs in Michigan (NOW HIRING)

SCP Health

Medical Staff Liaison

Traverse City, MI · On-site +1

Process and maintain credentialing and re-credentialing in accordance with client facility policy ... If outside of an office radius listed above, will consider remote candidates. Pay Range: 18.00 - 26 ...

MSX International

Parts Team Lead

Troy, MI

The position is remote and may require travel throughout the continental US. This individual will ... Act as the primary client liaison for the assigned project. * Coordinate communication, manage ...

MSX International

The position is remote and may require travel throughout the continental US. This individual will ... Act as the primary client liaison for the assigned project. * Coordinate communication, manage ...

First American

$20.34 - $27.12/hr

Update file status within company and/or client system(s). * Develop strong relationships with ... Act as a liaison between vendor partners and Company in resolving service delivery issues.

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Remote Client Liaison information

What is a remote client liaison?

A Remote Client Liaison is a professional who serves as the main point of contact between a company and its clients, but works from a remote location rather than onsite. Their primary responsibilities include managing client relationships, addressing inquiries or concerns, coordinating services or project updates, and ensuring client satisfaction. They use digital communication tools like email, video calls, and messaging platforms to interact with clients and internal teams. This role is especially important for businesses that serve clients in different locations or operate virtually.

What are the key skills and qualifications needed to thrive as a remote client liaison?

To thrive as a Remote Client Liaison, you need strong customer service skills, proficiency in client relationship management, and typically a background in business or communications. Familiarity with CRM platforms, virtual collaboration tools, and ticketing systems is important for efficiently managing client interactions. Excellent written and verbal communication, active listening, and problem-solving abilities help you stand out in this role. These skills ensure smooth remote communication, foster client satisfaction, and drive long-term business relationships.

How does a remote client liaison typically collaborate with internal teams to address client needs?

As a Remote Client Liaison, you’ll act as the bridge between clients and multiple internal departments such as sales, customer support, and technical teams. While working remotely, you’ll rely heavily on digital communication tools to facilitate timely responses, relay feedback, and coordinate solutions to client issues. Regular virtual meetings and clear documentation are essential to ensure everyone stays aligned and client expectations are met. This collaborative approach not only resolves immediate concerns but also helps build long-term client satisfaction and loyalty.

What is the difference between Remote Client Liaison vs Remote Customer Service Representative?

AspectRemote Client LiaisonRemote Customer Service Representative
Required CredentialsCommunication skills, customer service experience, sometimes industry-specific knowledgeCustomer service skills, basic computer proficiency, sometimes certifications in customer support
Work EnvironmentCollaborates with clients and internal teams, often involved in account managementHandles customer inquiries, provides support via phone, email, or chat
Employer & Industry UsageUsed in consulting, healthcare, finance, and B2B servicesCommon across retail, tech, telecom, and service industries

While both roles involve client interaction, a Remote Client Liaison typically manages ongoing client relationships and accounts, requiring more industry-specific knowledge. In contrast, a Remote Customer Service Representative primarily addresses customer inquiries and support issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Client Liaison jobs in Michigan?

The most popular types of Client Liaison jobs in Michigan are:

What cities in Michigan are hiring for Remote Client Liaison jobs?

Cities in Michigan with the most Remote Client Liaison job openings:

Remote Client Liaison jobs near you

Program Liaison (Internal only)

Percepta

Dearborn, MI • Remote

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Percepta rating

5.9

Company rating: 5.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

38th of 72 rated call and contact centers

Job description

Program Liaison

At Percepta, we bring first-class service across each market we support. As a Program Liaison in Dearborn, MI, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing 
 

The Program Liaison is the initial contact for dealership personnel and vehicle owners.  The Program Liaison listens to customer inquiries and provides an accurate and timely response to the customer. This position functions as a Level 2 Customer Service role, supporting escalated concerns from Level 1 Customer Service representatives. The Program Liaison is expected to investigate issues thoroughly, coordinate with internal teams as needed, and ensure a high level of customer satisfaction through professional and efficient issue resolution.

During a Typical Day, You'll

  • Perform all Customer Care responsibilities with consistent reliability.
  • Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including:
  • Accurately respond to customer inquiries.
  • Document customer contacts.
  • Initiate outbound contacts as appropriate.
  • Provide online support for applications.
  • Utilize available resources to respond to internal and external customer inquiries.
  • Help identify process improvements and best practices for the team.
  • As applicable, answer email inquiries, web forms, etc. within required time frames in a professional manner with accurate and timely information.
  • Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.
  • Meet or exceed performance expectations including but not limited to  productivity, accessibility and quality assurance.
  • Adhere to and support all Percepta and client initiatives and company policies and procedures.
  • Attend and participate in team meetings.
  • Act as a mentor to less experienced teammates which include:
  • Training new team members.
  • Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.
  • Demonstrate leadership capabilities.
  • Complete training courses as directed by Operations and/or Training.
  • Complete additional tasks and projects as needed.

What You Bring to the Role 

  • 1-2 years of experience in Ford Pro Vehicle Sales Support Required

  • Computer skills: experience working with multiple programs, ability to type.
  • Excellent customer service ability.
  • Ability to maneuver through various systems to provide the dealer with accurate information.
  • Displays professionalism and a positive attitude.
  • Ability to effectively communicate with customers, managers, and co-workers.
  • Strong written and oral communication.
  • Time management and organizational skills.
  • Willingness to take on new assignments.
  • Reliability.
  • Ability to multitask.

What You Can Expect 

  • Starting hourly rate of $18.50 
  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
  • Hours of Operation: Monday thru Saturday: 8 am to 8 pm

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:  

Culture of Service - to be treated like you are the customer from day one.

Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.

Respect - a team that is accountable, dependable and gives you their full attention.

Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

 

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

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