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Remote Client Liaison Jobs in Michigan (NOW HIRING)

NOTE TO CANDIDATES - This is a 100% remote opportunity. Our Livonia, MI laboratory is looking for a ... Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out ...

The position is remote and may require travel throughout the continental US. This individual will ... Act as the primary client liaison for the assigned project. * Coordinate communication, manage ...

New

The position is remote and may require travel throughout the continental US. This individual will ... Act as the primary client liaison for the assigned project. * Coordinate communication, manage ...

New

Continually challenges the teams to review the portfolio of customers to improve client experience ... Acts as a liaison with other departments and/or divisions. * Provides directions in the ...

Area Service Manager

Detroit, MI · On-site +1

$77K - $154K/yr

Continually challenges the teams to review the portfolio of customers to improve client experience ... Acts as a liaison with other departments and/or divisions. * Provides directions in the ...

Collateral Analyst SR

Detroit, MI · On-site +1

$27.40 - $54.33/hr

Acts as a liaison between Borrower and Huntington Bank Business Credit personnel when necessary ... Responsible for analyzing and monitoring client's collateral to ensure the value and the viability ...

Collateral Analyst SR

Grand Rapids, MI · On-site +1

$27.40 - $54.33/hr

Acts as a liaison between Borrower and Huntington Bank Business Credit personnel when necessary ... Responsible for analyzing and monitoring client's collateral to ensure the value and the viability ...

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Remote Client Liaison information

What is a remote client liaison?

A Remote Client Liaison is a professional who serves as the main point of contact between a company and its clients, but works from a remote location rather than onsite. Their primary responsibilities include managing client relationships, addressing inquiries or concerns, coordinating services or project updates, and ensuring client satisfaction. They use digital communication tools like email, video calls, and messaging platforms to interact with clients and internal teams. This role is especially important for businesses that serve clients in different locations or operate virtually.

What is the difference between Remote Client Liaison vs Remote Customer Service Representative?

AspectRemote Client LiaisonRemote Customer Service Representative
Required CredentialsCommunication skills, customer service experience, sometimes industry-specific knowledgeCustomer service skills, basic computer proficiency, sometimes certifications in customer support
Work EnvironmentCollaborates with clients and internal teams, often involved in account managementHandles customer inquiries, provides support via phone, email, or chat
Employer & Industry UsageUsed in consulting, healthcare, finance, and B2B servicesCommon across retail, tech, telecom, and service industries

While both roles involve client interaction, a Remote Client Liaison typically manages ongoing client relationships and accounts, requiring more industry-specific knowledge. In contrast, a Remote Customer Service Representative primarily addresses customer inquiries and support issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a remote client liaison?

To thrive as a Remote Client Liaison, you need strong customer service skills, proficiency in client relationship management, and typically a background in business or communications. Familiarity with CRM platforms, virtual collaboration tools, and ticketing systems is important for efficiently managing client interactions. Excellent written and verbal communication, active listening, and problem-solving abilities help you stand out in this role. These skills ensure smooth remote communication, foster client satisfaction, and drive long-term business relationships.

How does a remote client liaison typically collaborate with internal teams to address client needs?

As a Remote Client Liaison, you’ll act as the bridge between clients and multiple internal departments such as sales, customer support, and technical teams. While working remotely, you’ll rely heavily on digital communication tools to facilitate timely responses, relay feedback, and coordinate solutions to client issues. Regular virtual meetings and clear documentation are essential to ensure everyone stays aligned and client expectations are met. This collaborative approach not only resolves immediate concerns but also helps build long-term client satisfaction and loyalty.

What are the most commonly searched types of Client Liaison jobs in Michigan?

The most popular types of Client Liaison jobs in Michigan are:

What cities in Michigan are hiring for Remote Client Liaison jobs?

Cities in Michigan with the most Remote Client Liaison job openings:

Clinical Diagnostic Liaison (CDL) - Ohio

Amplity Health

Sterling Heights, MI • Remote

$170K - $180K/yr

Full-time

Posted 9 days ago


Job description

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.

Role Profile - Clinical Diagnostic Liaison (CDL)

The Clinical Diagnostics Liaison (CDL) is a field-based professional within the Medical Affairs organization, serving as part of a clinically focused team. The CDL plays a critical role in delivering disease-state education, increasing awareness of the company and its clinical programs, and driving patient identification efforts within the medical community.

CDLs provide clinical and disease awareness support for a rare disease program by engaging healthcare providers in meaningful, compliant clinical exchange. Key responsibilities include calling on targeted healthcare professionals with the objective of directly engaging providers and staff, communicating relevant disease-state information, and facilitating early diagnosis and identification of appropriate patients for clinical trial consideration.

The CDL is responsible for accurately capturing and maintaining interactions and insights within the company's CRM system. CDLs will interact with the multidisciplinary team, mapping patient journeys, and activating referral pathways to clinical trial sites.

This role requires a highly credible and professional individual with strong clinical knowledge, exceptional communication skills, and a highly proactive, results-driven approach. The ideal candidate brings an assertive, opportunity-seeking "hunter" mentality-demonstrating persistence, strategic outreach, and a strong sense of ownership in identifying new provider relationships, uncovering undiagnosed or misdiagnosed patient populations, and accelerating patient identification efforts. This individual must be comfortable operating compliantly within a matrix structure. Position is remote and will require 75% travel including overnight business travel.

Employees can expect to be paid a salary of approximately $170K - $180K. The salary range displayed may vary based on market data/ranges, an applicant's skills, prior relevant experience, certain degrees, certifications, and other relevant factors.

Essential Duties/Responsibilities: Clinical Diagnostic Liaison

  • Maintain comprehensive clinical knowledge of assigned therapeutic areas, and evolving clinical landscape related to our client's clinical trial
  • Perform duties around territory management and upkeep of CRM system, ensuring data accuracy
  • Increase disease awareness related to targeted physicians/staff and accurately document findings appropriately in the CRM
  • Provide physician and staff insights for use during planning and strategy meetings
  • Collaborate with field and internal cross-functional teams
  • Establish and coordinate a health care partnership with relevant stakeholders
  • Self-directed territory management and travel to ensure that targets are reached in an efficient manner

Experience:

The successful candidate will demonstrate the following skills and experiences:

  • Bachelor's degree required, Advanced degree or clinical license preferred RN, PharmD, PhD, PA, MSN, DNP
  • Pharma field experience required
  • Rare disease experience preferred
  • Strong clinical communication, learning acumen, relationship building and presentation skills
  • High EQ with strong resilience and soft skills
  • Experience developing and activating referral networks for clinical trial recruitment preferred

Credentialing Requirements:

As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers. It is the Company's expectation that you comply with the requirements outlined by the facilities on your call plans.

Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.

EPIIC Values:

All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

About Us

Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.

Our people-driven, tech-enabled DNA fuels everything we do.Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties.

We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.

Our Diversity Policy

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.