ZipRecruiter

Log In

2

Remote Claims Trainee Jobs in Beloit, WI (NOW HIRING)

DGI Supply

Customer Service Representative

Rockford, IL · On-site +1

$23/hr

Ability to multi-task REMOTE/HYBRID WORK REQUIREMENTS : In order to work remotely the Employee Must: * Reside in the United States or Canada. * Have access to high-speed reliable internet (with a ...

All JobsClaims JobsRemote Claims Trainee JobsRemote Claims Trainee Jobs in Beloit, WI

Remote Claims Trainee information

How does a Remote Claims Trainee typically collaborate with team members and supervisors while working from home?

As a Remote Claims Trainee, you'll often communicate with your team through video calls, chat platforms, and project management tools. You'll participate in regular virtual meetings for training, case discussions, and feedback sessions with supervisors. Collaboration is encouraged—trainees are usually paired with mentors or experienced adjusters who provide guidance and answer questions. While remote, you'll have access to digital resources and real-time support, ensuring you can learn processes and company standards efficiently. Staying proactive in communication helps foster a sense of teamwork and support, even when working independently.

What are the key skills and qualifications needed to thrive as a Remote Claims Trainee, and why are they important?

To thrive as a Remote Claims Trainee, you need a basic understanding of insurance principles, strong analytical skills, and at least a high school diploma or relevant degree. Familiarity with claims management software, Microsoft Office Suite, and sometimes industry certifications like AIC (Associate in Claims) are beneficial. Excellent communication, organizational skills, and the ability to work independently are crucial soft skills for excelling remotely. These skills are important to ensure accurate claims processing, effective customer service, and smooth collaboration with team members from a distance.

What are Remote Claims Trainees?

Remote Claims Trainees are entry-level professionals who work from home or another remote location to learn how to evaluate and process insurance claims. They receive training on company policies, claims investigation, documentation, and customer service. During their training period, they work closely with experienced claims adjusters or supervisors to develop the skills needed to handle claims independently. This role is ideal for individuals seeking to start a career in insurance without needing to work in a traditional office setting.

What is the difference between Remote Claims Trainee vs Remote Claims Processor?

AspectRemote Claims TraineeRemote Claims Processor
Required CredentialsHigh school diploma or equivalent; some roles may prefer related courseworkHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentTraining period, supervised, learning-focusedFull-time, independent, task-oriented
Employer & Industry UsageInsurance companies, healthcare providers, government agenciesInsurance companies, third-party administrators, healthcare insurers

The main difference is that a Remote Claims Trainee is in a learning phase, focusing on training and skill development, while a Remote Claims Processor handles claims independently after training. Trainees are supervised and gaining experience, whereas processors are responsible for processing claims efficiently and accurately.

What job categories do people searching Remote Claims Trainee jobs in Beloit, WI look for? The top searched job categories for Remote Claims Trainee jobs in Beloit, WI are:
What cities near Beloit, WI are hiring for Remote Claims Trainee jobs? Cities near Beloit, WI with the most Remote Claims Trainee job openings:
Remote Claims Trainee jobs near you
Customer Service Representative

Customer Service Representative

DGI Supply

Rockford, IL • On-site, Remote

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Job description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services.  They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success. This role supports the Pacific Time Zone and works an 8am to 5pm PST schedule.

DUTIES AND RESPONSIBILITIES:

  • Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
  • Log into phone system (Office @ Hand) and use appropriate codes for activities
  • Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
  • Ensure accurate order entry and timely feedback to customer inquiries
  • Drives profit margin and the customer success
  • Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
  • Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
  • Serve as a role model for peer group and new hires
  • Monitor and review performance to operational metrics, order processing and service level reporting
  • Source equal or alternative products as needed
  • Establish vendor relationships
  • Handle a fast pace, complex and demanding requests to meet customer deadlines
  • Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
  • Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
  • Other duties as assigned
  • Reports to the Customer Service Manager

SKILLS AND EXPERIENCE REQUIRED:

  • 3+ years’ customer service experience in Industrial Supplies or related field highly preferred
  • Industry knowledge desired but not required
  • Excellent listening skills and the ability to empathize with customers
  • Thorough, organized and systematic in approach to work
  • Effectively manage work hours and demonstrate strong organizational skills
  • Strong verbal and written communication skills
  • Skilled at establishing and maintaining effective working relationships
  • Ability to manage self in a fast-paced business environment
  • Moderate to advanced skills in technology
  • Possess a “roll up your sleeves” approach to daily tasks
  • Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
  • Professional maturity, integrity and a positive attitude
  • Strong ability to work well under pressure
  • Passionate, Adaptable, Customer Focused and Teamwork oriented
  • Strong sense of urgency and accountability

PHYSICAL/MENTAL REQUIREMENTS:

  • Requires prolonged sitting, sometimes standing, bending and walking
  • Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
  • Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
  • High level of concentration, confidentiality and organization
  • Ability to multi-task

REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

  • Reside in the United States or Canada.
  • Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
  • Have a quiet, dedicated workspace free from distraction.

EMPLOYMENT OPPORTUNITY INCLUDES:

  • Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing

  • Target compensation is $23 / hour

  • Career Growth

DGI Supply is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.

Work Location & Eligibility

This position is remote; however, eligible candidates must reside within approximately one hour of a DoALL location in one of the following states: Illinois (IL), Wisconsin (WI), Texas (TX), Louisiana (LA), Ohio (OH), Pennsylvania (PA), South Carolina (SC), Iowa (IA), Arkansas (AR), or Utah (UT). This proximity requirement supports occasional in-person meetings, team collaboration, or site visits as needed.

#LI-Remote

Apply