Remote Claims Processor Jobs in Rockland, MA (NOW HIRING)

Fortune 100 stability!  Front-line impact!  Be the calm in someone's chaos!

Liberty Mutual has an immediate opening for an experienced claims professional to join our Complex Energy Team as a Senior Technical Claims Specialist!  This role manages commercial third-party bodily injury and property damage claims for energy accounts across all 50 states, including litigation and high-dollar exposures!

A flexible way of working

This role offers a limited return-to-office schedule - just two days per month - and only if you reside within 50 miles of one of the following offices: Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Chandler, AZ; or Weatogue, CT. If you don't live near one of these locations, this is a fully remote role. (Please note this policy is subject to change.)

Why this role is compelling?

• Take ownership of technically complex, high-exposure Energy claims from first notice through resolution. You'll be the trusted subject matter expert on matters that demand advanced coverage analysis, strategy, and litigation management.
• Influence outcomes on highprofile matters (operators, contractors, utilities, midstream/downstream, power generation, pipelines) and work cross-functionally with underwriting, reinsurance, in-house counsel, and outside defense teams.
• Use your deep technical knowledge - energy operations, catastrophic loss dynamics, multi-party liability, thirdparty property damage, bodily injury, and coverage nuances - to shape claims strategy, control cost, and protect our insureds and the company.

What we're looking for

We're seeking candidates with a strong background in complex General Liability, Auto, Energy claims, or other specialty Commercial claims handling - ideally with experience navigating multi-party liability, catastrophic loss, and litigated high-exposure files. Energy-sector claims experience is a strong plus, but candidates with comparable complex commercial GL, Auto(add), or specialty lines experience are encouraged to apply.

Key responsibilities

• Lead full lifecycle handling of complex Commercial Energy claims: conduct coverage analysis, supervise investigation, determine liability, set and adjust reserves, and negotiate or litigate settlements.
• Act as the claim owner with authority to authorize payments, approve reserving strategy, and recommend or execute claim denials when warranted.
• Review and drive response to complaint, suit documentation, discovery, expert reports, and technical files; develop litigation plans and settlement strategies.
• Assemble and manage the appropriate internal and external teams (Home Office Legal, Defense Counsel, technical experts, Home Office Claims, underwriting, reinsurance) based on loss dynamics and allegation exposure.
• Oversee selection, engagement and oversight of outside Counsel and technical experts, Home Office Claims, underwriting, reinsurance) based on loss dynamics and allegation exposure.
• Serve as subject matter expert for complex coverage and energy-specific issues; advise claims leadership on policy wording implications, emerging legal trends, and potential changes to claims practices or training needs.
• Mentor less experienced claims examiners; provide guidance on technical investigations, negotiation, strategy and litigation handling. 
• Maintain confidentiality and integrity of financial and claims file information; comply with company policies, regulatory requirements and security standards.
• Participate in special projects (e.g., claims process improvement, litigation strategy initiatives, cross-functional task forces).

LitigationFocused Qualifications

• Bachelor's degree or equivalent experience, with 5-7+ years of progressively complex Commercial Casualty claims experience, emphasizing litigated Commercial General Liability/Auto and/or Energy claims involving oil & gas, power generation, renewable energy and/or energy-adjacent contractors
• Demonstrated expertise managing Energyspecific litigation, including upstream, midstream, and downstream exposures such as well blowouts, pipeline incidents, refinery operations, energy construction, transportation, catastrophic injury, and multiparty losses
• Demonstrated strength in litigation management, including oversight of defense counsel, evaluation of pleadings and motion practice, development of discovery and deposition strategy, and participation in mediations, arbitrations, and trials
• Advanced proficiency in coverage analysis within a litigation context, including interpretation of complex policy language, reservations of rights, coverage defenses, indemnity and additional insured disputes
• Strong experience setting and managing highexposure indemnity and expense reserves aligned with litigation strategy and evolving case posture
• Proven ability to assess liability, causation, damages, and venue risk, and to develop effective resolution strategies for contested, multiparty, or catastrophic claims
• Indepth knowledge of the insurance legal and regulatory environment, with the ability to apply sound judgment to nuanced legal issues and emerging case law
• Track record of independently managing a litigationheavy claim portfolio, balancing strategic risk, financial stewardship, and timely resolution
• Highly effective communicator with the ability to influence attorneys, internal legal partners, underwriting, reinsurance, and leadership through clear analysis and recommendations
• Experience handling moderate to highly complex Energy and/or Commercial General Liability/Auto litigation-including catastrophic injury, or contractorrelated losses-strongly preferred
• All lines Adjuster License required

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices

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