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Remote Claims Assistant Jobs in Quebec (NOW HIRING)

Promutuel

Valid Quebec claims adjuster (AMF) license (an asset) * Eight years of relevant experience in ... Advanced proficiency in both French and English, spoken and written, to regularly assist and serve ...

Promutuel

Valid Quebec claims adjuster (AMF) license (an asset) * Eight years of relevant experience in ... Advanced proficiency in both French and English, spoken and written, to regularly assist and serve ...

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Remote Claims Assistant information

What is a remote claims assistant?

Remote Claims Assistants are professionals who help process insurance claims from a remote location, often working from home. Their main duties include reviewing claim documents, verifying information, communicating with clients or claimants, and assisting claims adjusters in resolving cases. Using digital tools and secure platforms, they ensure claims are handled efficiently and in compliance with company policies. This role requires strong organizational skills, attention to detail, and the ability to communicate clearly with both customers and colleagues.

What skills and qualifications are needed to be a remote claims assistant?

To thrive as a Remote Claims Assistant, you need strong organizational abilities, attention to detail, and a background in administrative support or insurance claims processing. Familiarity with claims management software, basic data entry tools, and secure document handling systems is typically required. Outstanding communication, time management, and problem-solving skills help you excel in a virtual team environment. These competencies are crucial for ensuring efficient, accurate claims handling and superior customer service from a remote setting.

What are common challenges faced by remote claims assistants and how can they be managed?

Remote Claims Assistants often face challenges such as staying organized while handling multiple claims, maintaining clear communication with claimants and team members across different time zones, and adapting to various claims management systems. To manage these effectively, it's important to develop strong time management skills, utilize digital tools for tracking tasks, and establish regular check-ins with supervisors or peers. Proactive communication and ongoing training on the company's claims process can also help ensure accuracy and efficiency in claim handling.
What job categories do people searching Remote Claims Assistant jobs in Quebec look for? The top searched job categories for Remote Claims Assistant jobs in Quebec are:
Remote Claims Assistant jobs near you
Infographic showing various Remote Claims Assistant job openings in Quebec as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Claims Manager - Atlantic region / Coordonnateur(-trice) Indemnisation - Atlantique et litiges h...

Promutuel

Dolbeau-mistassini, QC • On-site, Remote

Full-time

Retirement, PTO

Re-posted 28 days ago

Job description

Une carriere accessible et valorisante

Vous etes en quete de nouveaute? Promutuel Assurance vous offre d'evoluer au cur d'un milieu de travail tourne vers l'humain, ou regne un esprit d'equipe hors du commun. Voici l'occasion de developper vos competences au sein d'une communaute de specialistes de partout au Quebec, qui s'affairent a faconner l'avenir de notre industrie.

A propos du poste

Une version francaise suivra.

Find your perfect match here!

Do you want to unlock your full potential within a dynamic, close-knit team? Are you at a turning point in your professional life? Are you looking for stimulating challenges in an environment that promotes balance and fulfillment? At Promutual Insurance, we stand out through our human-centered approach, both toward our employees and our insured members. Contribute to the success of a proud local mutual that protects the people here.

Here's a glimpse of what's waiting for you with us:

  • You'll grow within an organization undergoing major transformation, driven by agility and innovation.
  • You'll experience genuine human consideration, where listening and mutual support guide every decision.
  • You'll collaborate with passionate, dedicated people in an extraordinary team-oriented environment.
  • Your daily work will be energized by challenges and meaningful projects.
  • You'll receive personalized support to help you achieve your professional goals.

Benefits that change everything:

  • Competitive compensation with progressive salary scales
  • Flexible schedule that supports work-life balance
  • Vacation and personal days starting in your first year
  • Hybrid work arrangement available
  • Comprehensive group insurance and telemedicine for you and your family
  • Defined benefit pension plan with employer contributions
  • Employer-organized social activities and volunteer initiatives
  • Discounts on your home and auto insurance
  • Employee assistance program

About the position

Under the supervision of the Claims Director, you will contribute to the implementation of strategic orientations and to achieve the annual objectives of the Claims department. You will carry out work from one of our offices located within the territories of Promutual Insurance in Lac au Fleuve, Batisseurs, or Cote-Est. You will be required to travel regularly between the offices of these three mutuals.

What will your workweek look like?

  • Supervise, guide, and motivate the team dedicated to the Atlantic region, while supporting their professional development
  • Ensure compliance with service quality standards and continuous process improvement
  • Integrate and support team members with diverse backgrounds, building strong team motivation and engagement
  • Prepare reports and performance reviews to assess the operational effectiveness of the department and support management in decisionmaking
  • Collaborate with other coordination teams to contribute to the development of the Claims department in alignment with corporate strategies
  • Participate in continuous improvement initiatives with various teams within the Claims department and other departments across our three mutual entities.

Do you fit this profile?

  • College diploma or any other related course in property and casualty insurance
  • Level 3 adjuster's license issued in the province of New Brunswick
  • Valid Quebec claims adjuster (AMF) license (an asset)
  • Eight years of relevant experience in claims settlement and a minimum of three years in team management
  • Excellent communication skills and the ability to build strong, trust-based relationships
  • Strong knowledge of coaching best practices and a genuine interest in talent development
  • Strong judgment, courage to act, agility, autonomy and diplomacy
  • Advanced proficiency in both French and English, spoken and written, to regularly assist and serve our francophone and anglophone clients across the territory and/or our suppliers through complex interactions related to insurance or the group's business sectors, and to support Promutual group's growth objectives
__________________________________________________________________________________

Sous la supervision de la direction indemnisationvouscollaborez a la realisation des orientations strategiques et a l'atteinte des objectifs annuels duService d'indemnisation.Vous exercerez votre emploi a l'un de nos bureaux situes sur le territoire dePromutuel Assurance du Lac au Fleuve,des Batisseursou de Cote-Est.Vous aurez avous deplacerregulierement dans les bureaux de cestroismutuelles.

A quoi ressemblera votre semaine de travail?

  • Superviser, encadrer, mobiliser et assurer le developpement professionnelde l'equipedediee a l'Atlantique

  • Assurerle respect des standards de qualite du serviceetdel'amelioration continue des processus

  • Integrer et accompagnerdescollaborateursd'experiences diverses en s'assurant dela mobilisation dans leur equipe de travail

  • Produire divers rapports et/ou bilans visant a identifier l'efficacite operationnelle de son service et soutenir la direction dans les prises de decision

  • Encollaboration avec les autres coordinations,contribueraudeveloppement duService de l'indemnisation en lien avec les strategies de l'entreprise

  • Participerauxprojets d'amelioration continue en collaboration avec les diverses equipes de la direction indemnisation et autres departements de nostroissocietes mutuelles

Avez-vousce profil-LA?

  • Diplome d'etudes collegiales (DEC) ou une attestation d'etudes collegiales (AEC) en assurance de dommages

  • Permis d'expert ensinistrede niveau 3, emis dans la province du Nouveau-Brunswick

  • Permis en regle de l'AMF d'expert en sinistre

  • Huitans d'experience pertinente en reglement de sinistresetunminimum detroisans d'experience engestiond'equipe

  • Excellentes aptitudes pour les communications et habiletes a etablir des relations de confiance

  • Maitrise des bonnes pratiques en coachinget interet pour le developpement destalents

  • Qualite dujugement, courage d'agir,agilite, autonomieetdiplomatie

  • Maitrise avancee de la langue francaise et anglaise, autant a l'oral qu'a l'ecrit, afin d'assister et de servir regulierement notre clientele francophone et anglophone presente sur le territoire et/ou nos fournisseurs au moyen d'interactions complexes liees notamment aux assurances ou aux secteurs d'activites du Groupe et repondre aux objectifs de croissance du Groupe Promutuel.

Une panoplie d'avantages ici et LA

  • Remuneration avec echelles evolutives

  • Plusieurs ressources pour vous supporter, vous et vos proches

  • Assurances collectives pour vous et votre famille

  • Service de telemedecine pour repondre rapidement aux preoccupations de vous et vos proches

  • Un Programme d'aide aux Employes et leur famille pour toute sorte de support

  • Regime de retraite a prestations determinees avec participation de l'employeur

  • Rabais sur vos assurance auto et habitation

  • Activites sociales organisees par l'employeur

  • Bureaux modernes, adaptes aux differents modes de travail

  • Certification Bien au travail Niveau 1

Un employeur qui priorise votre bien-etre, vous etes rendu(e) LA!

  • Soyez vous-meme au sein d'equipes qui ont le bien-etre, le respect et l'inclusion a cur

  • Integrez une equipe tissee serree qui prone la solidarite

  • Venez bonifier notre savoir collectif grace a vos experiences diversifiees

  • Evoluez dans une entreprise engagee a faire une difference durable et a adopter des pratiques responsables

  • Faites valoir vos idees et vos opinions

  • Contribuez a offrir une experience distinctive a nos membres-assures

  • Joignez une organisation qui vous accompagnera dans votre depassement professionnel

  • uvrez dans un milieu de travail, classe au 3e rang du top 60 des leaders en experience membre selon la plateforme Officevibe de Workleap

Soyez vous-meme chez nous

Chez Promutuel Assurance, nous celebrons la diversite de notre monde et nous croyons que c'est cette unicite qui fait notre richesse. Toute personne, peu importe son profil, est encouragee a postuler chez nous. Offrir un milieu de travail inclusif, humain et bienveillant demeure notre priorite.

Si vous avez des besoins specifiques lies a votre candidature, n'hesitez pas a communiquer avec nous.

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