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Remote Chat Jobs in Boston, MA (NOW HIRING)

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Remote Chat information

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$10

$27

$70

How much do remote chat jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote chat in Boston, MA is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $16.21 and $29.59 per hour, depending on experience, location, and employer.

What is a remote chat job?

Remote chat jobs are positions where employees communicate with customers or clients primarily through online chat platforms rather than over the phone or in person. These roles are often found in customer service, technical support, sales, and online moderation. Remote chat agents typically answer questions, resolve issues, and provide information, all while working from home or any location with internet access. The main advantage of these jobs is the flexibility and convenience they offer, making them popular for people seeking remote work opportunities.

What is a remote chat job?

Remote chat jobs involve providing customer service or support via a chat application. Your job duties in this online job vary slightly depending on the type of support that you provide. A customer service representative works to answer questions and help customers with basic troubleshooting, ordering products or services, or technical issues. You can perform your responsibilities in a remote location using a virtual chat application. If you are unable to assist the customer or client, you refer them to other employees. Remote chat agents either work for a single employer or different companies on a freelance basis.

What are the key skills and qualifications needed to thrive as a remote chat support representative, and why are they important?

To thrive as a Remote Chat Support Representative, you need excellent written communication skills, fast typing abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and help desk software is typically required. Strong problem-solving, patience, and the ability to multitask effectively are essential soft skills for this role. These skills and qualities are crucial for delivering prompt, accurate, and empathetic support to customers in a virtual environment.

What are some common challenges faced by remote chat support agents and how can they be addressed?

Remote chat support agents often face challenges such as handling multiple conversations simultaneously, maintaining a high level of customer satisfaction without face-to-face interaction, and managing distractions in a home environment. To address these, agents can use tools that help organize chats, follow clear communication guidelines, and set up a dedicated workspace to minimize interruptions. Regular check-ins with team leads and ongoing training sessions also help agents stay connected with their team and up-to-date on best practices.

What is the difference between Remote Chat vs Remote Customer Support Agent?

AspectRemote ChatRemote Customer Support Agent
Primary RoleEngages with customers via live chat to resolve inquiries and provide assistanceHandles customer issues through various channels, including phone, email, and chat
Required SkillsExcellent written communication, problem-solving, multitaskingStrong communication skills, empathy, technical knowledge
Work EnvironmentOnline, computer-based, flexible hoursRemote, often multi-channel, may include shift work
Common CertificationsCustomer service certifications, technical support trainingCustomer service certifications, technical support certifications

Remote Chat specialists focus primarily on live online interactions, providing quick responses via chat. Remote Customer Support Agents may handle multiple channels, including chat, but often involve phone and email support as well. Both roles require strong communication skills and customer service experience, but Remote Chat is more specialized in real-time online engagement, while Remote Customer Support Agents have a broader support scope.

More about Remote Chat jobs

What are the most commonly searched types of Chat jobs in Boston, MA?

The most popular types of Chat jobs in Boston, MA are:

What are popular job titles related to Remote Chat jobs in Boston, MA?

For Remote Chat jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat jobs in Boston, MA look for?

The top searched job categories for Remote Chat jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Chat jobs?

Cities near Boston, MA with the most Remote Chat job openings:

Remote Chat jobs near you
Infographic showing various Remote Chat job openings in Boston, MA as of August 2026, with employment types broken down into 57% Full Time, 11% Part Time, and 32% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $56,293 per year, or $27.1 per hour.

Remote Licensed Mental Health Therapist (LMHC)

Company Confidential

Malden, MA • Remote

$104K/yr

Full-time

Posted 2 days ago

New

Job description

Position Overview

Gotham Enterprises Ltd. is currently seeking a dedicated and compassionate Licensed Mental Health Therapist (LMHC) to join our fully remote team. This role is ideal for licensed mental health professionals who want to make a direct impact in the lives of individuals while enjoying the flexibility of working from any location. As a full-time therapist, you will have the opportunity to provide essential mental health services and be an integral part of improving patient outcomes.

About the Organization

Gotham Enterprises Ltd. is a forward-thinking provider of mental health care solutions, dedicated to delivering high-quality therapeutic support to individuals facing various mental health challenges. With our operations centered in Malden, Massachusetts, we are committed to fostering a caring, inclusive, and innovative work environment for our team. We aim to enhance the quality of life for our clients through supportive counseling services in a community health clinic setting.

Work Environment

Our therapists operate within a vibrant, 100% remote setting, allowing for a seamless blend of professional work and personal life. This remote structure empowers therapists to conduct therapy sessions via video chat while maintaining a flexible schedule that can accommodate both full-time and part-time commitments. This unique arrangement promotes a healthy work-life balance while helping meet the needs of a diverse clientele.

Key Responsibilities
  • Conduct ethical and compassionate individual counseling sessions via video conferencing.
  • Utilize solution-focused therapy modalities and evidence-based approaches tailored to the specific needs of each client.
  • Develop and implement individualized treatment plans aimed at facilitating client growth and coping strategies.
  • Monitor client progress, providing ongoing support and adjustments to treatment as necessary.
  • Assist clients in gaining insights into their emotions, experiences, and relationships to foster personal development.
Patient Population / Client Focus

You will work with stable, low-acuity adults who present with a diverse range of mental health concerns. The primary objective is to empower clients to overcome obstacles and enhance their quality of life through personalized treatment and empathetic support. Your role as a therapist is vital in guiding individuals toward understanding their mental health better and implementing effective coping mechanisms.

Qualifications
  • Completion of a Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or Psychology.
  • A current and active Licensed Mental Health Counselor (LMHC) license to practice independently without supervision.
  • No limited or provisional licenses and a clean disciplinary record.
  • Excellent interpersonal skills coupled with a genuine empathy for clients’ needs.
  • Strong proficiency in computer systems and platforms relevant to virtual therapy practices.
Preferred Experience
  • Previous experience in telehealth or online counseling environments.
  • Familiarity with various therapeutic strategies and client engagement techniques.
  • Experience working with diverse populations and effective communication across various demographics.
Compensation and Benefits

This position offers a competitive salary range of USD 90,000 to $104,000 annually, depending on your available hours and level of experience. We also provide a generous sign-on bonus, weekly direct deposit payments, and a monthly healthcare stipend for full-time employees.

Career Growth Opportunities

We are committed to the professional growth of our therapists. You will have access to ongoing training opportunities, resources for personal development, and the ability to network within a supportive community of mental health professionals. Our onboarding specialists will ensure you are fully prepared to meet clients’ needs rapidly, with the potential to become panel ready in as little as 1-3 days.

Why Join Our Team

At Gotham Enterprises Ltd., we value our therapists' passion and hard work. Joining our team means having the support to excel without the stress of paperwork and client acquisition, as we manage administrative tasks and connect you with clients aligning with your specialties. We believe in providing meaningful opportunities for therapists to thrive in their careers while contributing to our mission of improving mental health care.

Application Information

If you are a fully licensed and motivated mental health professional looking for a rewarding opportunity to support clients on their mental health journey, we want to hear from you. Please submit your resume for consideration, and take the first step towards joining a dynamic team that prioritizes flexibility, client focus, and professional growth.

Apply