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Remote Chat Support Jobs in Sharon, MA (NOW HIRING)

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Remote Chat Support information

See Sharon, MA salary details

$15

$27

$47

How much do remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote chat support in Sharon, MA is $27.46, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $29.90 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Sharon, MA?

For Remote Chat Support jobs in Sharon, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Sharon, MA look for?

The top searched job categories for Remote Chat Support jobs in Sharon, MA are:

What cities near Sharon, MA are hiring for Remote Chat Support jobs?

Cities near Sharon, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Sharon, MA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,113 per year, or $27.5 per hour.

Remote Licensed Mental Health Counselor - Full Time/Part Time Opportunities

Matrix Mental Healthcare Pte. Ltd

Cambridge, MA • Remote

Full-time

Posted 4 days ago


Job description

Position Overview

Matrix Mental Healthcare Pte. Ltd. is seeking a dedicated and fully licensed mental health therapist to join our team. This role is essential for providing high-quality mental health care to individuals navigating various challenges. As a therapist, you will have the opportunity to work in a flexible environment, allowing you to choose your hours and workload, whether full-time or part-time.

About the Organization

Matrix Mental Healthcare Pte. Ltd. is committed to delivering exceptional mental health support through innovative and compassionate care. Operating out of Cambridge, Massachusetts, our community health clinic serves a diverse patient base, focusing on providing accessible mental health services for adults. Our team is passionate about empowering clients to achieve their personal goals and improve their overall well-being.

Work Environment

This position is fully remote, providing you with the flexibility to work from wherever you feel most productive. Our comprehensive therapist platform supports seamless communication and effective service delivery, ensuring that you have everything you need at your fingertips. The role encourages a collaborative atmosphere, promoting ongoing professional development and teamwork among remote peers.

Key Responsibilities

Your responsibilities as a licensed therapist will include:

  • Conducting individual mental health counseling sessions through secure video chat, ensuring ethical practices and compassionate care.
  • Utilizing evidence-based, solution-focused treatment modalities tailored to each client's unique needs.
  • Creating individualized treatment plans that align with client goals and monitor their progress throughout the treatment process.
  • Facilitating insight development for clients, helping them explore their emotions, relationships, and experiences.
  • Support clients in developing healthy coping mechanisms and strategies to enhance their overall quality of life.
Patient Population / Client Focus

In this role, you will primarily work with stable, low-acuity adults experiencing a variety of mental health challenges. This includes providing support for anxiety, depression, relationship issues, and stress management. Your expertise will help clients build resilience and improve their emotional well-being in a supportive and non-judgmental environment.

Qualifications
  • A Master's degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Must possess one of the following full licenses to practice independently: Licensed Marriage and Family Therapist (LMFT), Licensed Mental Health Counselor (LMHC), or Licensed Independent Clinical Social Worker (LICSW).
  • No provisional or limited licenses will be accepted; candidates must have a clean professional record with no disciplinary actions.
  • Strong interpersonal skills, empathy, and a supportive nature.
  • Proficiency with technology; strong computer skills are essential for using our platform effectively.
Preferred Experience

While not mandatory, preferred qualifications include prior experience in a remote counseling setting, familiarity with telehealth platforms, and expertise in specific therapeutic approaches that align with our mission. Experience managing a caseload effectively and providing compassionate care in a community health environment will be beneficial.

Compensation and Benefits

The compensation for this role ranges from USD 90,000 to 104,000 annually, commensurate with experience and hours worked. As part of our team, you will also benefit from:

  • A sign-on bonus to welcome you to our team.
  • Weekly direct deposits for reliable financial planning.
  • A monthly healthcare stipend for full-time counselors to help manage health expenses more efficiently.
  • Resources to minimize paperwork, allowing you to dedicate more time to your clients.
Career Growth Opportunities

At Matrix Mental Healthcare, we are dedicated to the professional development of our staff. We provide ongoing training and resources to support your growth as a mental health professional. Additionally, as the organization grows, there will be potential leadership opportunities for those interested in expanding their roles within the organization.

Why Join Our Team

By joining Matrix Mental Healthcare, you will be part of a supportive and passionate community of professionals committed to making a difference in the lives of others. Our focus on client care, professional well-being, and flexibility allows you to thrive both personally and professionally. Experience the satisfaction of contributing to improved mental health outcomes and expanding your career in a fulfilling environment.

Application Information

We are excited to hear from you! If you are a licensed mental health therapist looking for a rewarding opportunity to make a difference, please apply today. Submit your resume and a brief cover letter outlining your qualifications and passion for mental health work to be considered for this enriching position.