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Remote Chat Support Jobs in Rome, NY (NOW HIRING)

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Remote Chat Support information

See Rome, NY salary details

$13

$24

$42

How much do remote chat support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote chat support in Rome, NY is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Rome, NY?

The most popular types of Chat Support jobs in Rome, NY are:

What are popular job titles related to Remote Chat Support jobs in Rome, NY?

For Remote Chat Support jobs in Rome, NY, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Rome, NY look for?

The top searched job categories for Remote Chat Support jobs in Rome, NY are:

What cities near Rome, NY are hiring for Remote Chat Support jobs?

Cities near Rome, NY with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $51,297 per year, or $24.7 per hour.

Remote Licensed Mental Health Counselor (Full-Time, Experienced)

Inner Horizon Counseling, LLC

Clay, NY • Remote

Full-time

Posted 6 days ago


Job description

Position Overview

Inner Horizon Counseling, LLC is seeking dedicated and compassionate Licensed Mental Health Counselors to join our team in a remote, full-time capacity. This role aims to foster mental health and wellness in individuals navigating various challenges. By providing quality therapy services, you will play a significant role in changing lives, while enjoying the flexibility to create your own schedule.

About the Organization

Inner Horizon Counseling, LLC is committed to offering accessible and effective mental health support. With a focus on well-being, our practice emphasizes client-centered care delivered remotely. Our team prioritizes creating a safe space for individuals to express themselves and explore their challenges with skilled professionals. As a member of our team, your expertise will be harnessed to support adults in overcoming mental health issues effectively.

Work Environment

Our counseling practice operates in a 100% remote setting, allowing you to work from the comfort of your home. This outpatient model means you will conduct therapy sessions via secure video chat, supporting clients across various hours based on your personal schedule. Access to our top-quality counselor dashboard will streamline your operations, making scheduling and client management efficient. Additionally, our focus on minimal paperwork means your time can be dedicated entirely to client care.

Key Responsibilities
  • Conduct individual therapy sessions with clients using video conferencing tools, tailoring approaches to improve their mental health and overall well-being.
  • Encourage clients to articulate their emotions and experiences, enabling them to gain insights into their behaviors, relationships, and coping strategies.
  • Act as a compassionate client advocate, assisting them in defining manageable, realistic goals to facilitate their growth and healing.
  • Evaluate clients' mental health status and develop personalized treatment plans based on evidence-based practices, clinical expertise, and the unique needs of each individual.
  • Utilize professional judgement to make informed evaluations and treatment recommendations that align with the latest research in mental health.
Patient Population / Client Focus

You will primarily work with pre-screened, stable adults who are experiencing low acuity mental health challenges. Our client base does not include individuals with severe mental health conditions, allowing you to focus on delivering effective therapeutic interventions without the complexities associated with high-acuity patients. Our team will ensure that you are matched with clients that align with your specialties and demographic preferences, enhancing the therapeutic rapport and outcome.

Qualifications

The ideal candidate will have the following qualifications:

  • A Master’s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Current and unrestricted licensure to practice independently as:
    • Licensed Marriage and Family Therapist (LMFT)
    • Licensed Mental Health Counselor (LMHC)
    • Licensed Clinical Social Worker (LCSW)
  • Proven ability to conduct thorough evaluations and create effective treatment plans.
  • Strong interpersonal skills and a deep understanding of empathy and communication in therapeutic settings.
  • Proficiency with technology and software necessary for remote counseling services.
Preferred Experience

While not mandatory, experience in the following areas would be beneficial:

  • Working with diverse populations and understanding cultural competence in mental health treatment.
  • Experience using telehealth platforms for delivering therapy.
  • Background in handling cases with moderate mental health issues, including anxiety, depression, and stress-related disorders.
Compensation and Benefits

This position provides a competitive salary range of USD 115,000 to 130,000 annually, depending on your experience and hours worked. Additional compensation includes:

  • Weekly direct deposit for timely payment.
  • A monthly healthcare stipend for full-time counselors, supporting your health and wellness needs.
  • Unlimited referrals are provided without additional marketing expenses, ensuring you maintain a robust caseload.
  • Minimal documentation requirements allow you to focus on client care instead of administrative duties.
Career Growth Opportunities

At Inner Horizon Counseling, we value continuous professional development. We provide access to ongoing training and professional development resources to further hone your therapeutic skills. As you grow within our organization, opportunities for leadership roles and specialization in specific therapeutic methods may become available, enhancing both your professional journey and our service offerings.

Why Join Our Team

Joining Inner Horizon Counseling means becoming part of a dedicated team that prioritizes mental health and well-being. Enjoy the freedom to set your own schedule while delivering meaningful support to clients in need. Our commitment to a supportive work environment, professional growth, and operational efficiency allows counselors to thrive and focus on what they do best—helping others. In addition, quick onboarding makes it easy to start your journey with us, potentially seeing clients in just 1-3 days.

Application Information

If you are a licensed mental health counselor who is passionate about improving the lives of individuals, we want to hear from you! Please apply today by submitting your resume, and take the first step toward a fulfilling career with Inner Horizon Counseling.