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Online Chat Support Jobs in Rome, NY (NOW HIRING)

NBT Bank

Cash Management Support Specialist

Utica, NY · On-site

$22.61 - $30.15/hr

Fully supporting the Remote Deposit Capture product; performs business customer setups; prepares ... Online Banker, Positive Pay, ACH origination, ACH account assistance and additional business ...

NBT Bank

Cash Management Support Specialist

Oneida, NY · On-site

$22.61 - $30.15/hr

Fully supporting the Remote Deposit Capture product; performs business customer setups; prepares ... Online Banker, Positive Pay, ACH origination, ACH account assistance and additional business ...

LITHIA

Body Shop Customer Service Rep

Utica, NY · On-site

$16 - $20/hr

Comfortable using computers. * Assist customers through chat and email support. * 3+ years of experience working with customer support. * At least 18 years of age. * Valid license in state of ...

Lithia Motors

Body Shop Customer Service Rep

Utica, NY · On-site

$16 - $20/hr

Comfortable using computers. * Assist customers through chat and email support. * 3+ years of experience working with customer support. * At least 18 years of age. * Valid license in state of ...

The Arc Madison Cortland

Help Desk Support I

Oneida, NY · On-site

$21.63 - $25/hr

The Help Desk Support I will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to ...

The Arc Madison Cortland

Help Desk Support I

Oneida, NY · On-site

$21.63/hr

The Help Desk Support I will provide 1st to 2nd tier technical support to the end-users in the organization and works with their supervisors to complete and follow through with tasks relating to ...

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All JobsOnline Chat Support JobsOnline Chat Support Jobs in Rome, NY

Online Chat Support information

See Rome, NY salary details

$13

$24

$42

How much do online chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for online chat support in Rome, NY is $24.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.88 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Rome, NY? The most popular types of Chat Support jobs in Rome, NY are:
What are popular job titles related to Online Chat Support jobs in Rome, NY? For Online Chat Support jobs in Rome, NY, the most frequently searched job titles are:
What cities near Rome, NY are hiring for Online Chat Support jobs? Cities near Rome, NY with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,297 per year, or $24.7 per hour.

Customer Service Representative

Raymour & Flanigan

Syracuse, NY • On-site

$15.75 - $21.50/hr

Full-time

Medical, Retirement

Posted 21 days ago

Raymour & Flanigan rating

6.3

Company rating: 6.3 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

39th of 62 rated furniture retailers

Job description

Who we are:
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
  • Consistently to provide genuine, friendly, personable and professional service.
  • Effective communication, interpersonal and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

What Raymour & Flanigan employees say

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