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Remote Chat Support Jobs in Randolph, MA (NOW HIRING)

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Remote Chat Support information

See Randolph, MA salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote chat support in Randolph, MA is $26.56, according to ZipRecruiter salary data. Most workers in this role earn between $19.62 and $28.94 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Randolph, MA?

For Remote Chat Support jobs in Randolph, MA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Randolph, MA look for?

The top searched job categories for Remote Chat Support jobs in Randolph, MA are:

What cities near Randolph, MA are hiring for Remote Chat Support jobs?

Cities near Randolph, MA with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Randolph, MA as of August 2026, with employment types broken down into 1% As Needed, 63% Full Time, 29% Part Time, 3% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,245 per year, or $26.6 per hour.

Licensed Mental Health Counselor (Fully Remote) - LMFT, LICSW, LMHC

Company Confidential

Brockton, MA • Remote

Full-time

Posted 2 days ago

New


Job description

Position Overview

Gotham Enterprises Ltd is seeking dedicated and licensed mental health providers to join our dynamic and expanding network. This remote position is designed for professionals, such as Licensed Marriage and Family Therapists (LMFT), Licensed Independent Clinical Social Workers (LICSW), and Licensed Mental Health Counselors (LMHC), who are passionate about making a difference in the lives of those struggling with mental health challenges.

About the Organization

At Gotham Enterprises Ltd, we prioritize mental health accessibility and quality care. Our community health clinic has a mission to support a diverse clientele. By fostering a strong network of qualified mental health counselors, we ensure that our patients receive the best possible therapeutic support tailored to their individual needs.

Work Environment

This fully remote position allows counselors to work from the comfort of their own homes, promoting a healthy work-life balance. You will be equipped with a user-friendly counselor portal that streamlines the workflow, enabling easy access to scheduling, client management, and documentation. Our commitment to a supportive environment means you can focus on delivering exceptional care without the burden of excessive paperwork.

Key Responsibilities

As a Mental Health Counselor, you will perform the following key responsibilities:

  • Conduct empathetic and ethical individual counseling sessions via secure video chat platforms.
  • Utilize solution-focused treatment modalities to craft effective therapeutic interventions.
  • Develop personalized treatment plans based on comprehensive assessments of clients’ needs and goals.
  • Facilitate skill-building that empowers clients to understand their emotions, experiences, and interpersonal relationships.
  • Continuously monitor client progress, adjusting treatment plans as necessary, and supporting the development of healthy coping strategies.
Patient Population / Client Focus

Your primary focus will be on serving a stable, low-acuity adult population facing a variety of mental health challenges. This role involves helping clients navigate their journeys to improved mental health, fostering resilience and coping skills while meeting them where they are in their healing process.

Qualifications

To be considered for this role, applicants must possess the following:

  • A Master’s degree in a counseling-related discipline, such as Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • A current, state-issued independent mental health counseling license (LMFT, LICSW, or LMHC). Provisionally licensed candidates will not be considered.
  • No disciplinary actions or limitations on licensure.
  • Demonstrable interpersonal skills and a caring disposition that fosters a safe and trusting therapeutic environment.
  • Proficient computer skills with access to a computer equipped for video conferencing.
  • A reliable, high-speed internet connection to facilitate seamless interactions with clients.
Preferred Experience

While not required, experience in remote counseling, knowledge of solution-focused therapy techniques, and familiarity with electronic health record (EHR) systems will be advantageous in maximizing your efficiency and effectiveness in this role.

Compensation and Benefits

This full-time position offers a competitive salary ranging from USD 90,000 to 104,000 annually, commensurate with experience and hours worked. Additional benefits include:

  • A sign-on bonus to support your transition into our network.
  • Weekly direct deposit to ensure timely compensation.
  • A monthly healthcare stipend to assist with your health-related expenses.
Career Growth Opportunities

Working with Gotham Enterprises Ltd opens doors for professional growth and development. Counselors are encouraged to participate in continuing education opportunities and training programs that enhance their skills and knowledge within the mental health field. As the company grows, there may be prospects for leadership roles or specialized positions within our expanding network of providers.

Why Join Our Team

At Gotham Enterprises Ltd, you are not just a counselor; you are an integral part of a mission-driven organization dedicated to improving community health. Join a friendly and supportive team that believes in empowering both clients and counselors. Enjoy the flexibility of creating your own schedule and working in a remote environment that adapts to your lifestyle. Our streamlined administrative processes and ongoing support mean you can focus on what truly matters—making a positive impact on people’s lives.

Application Information

If you are ready to make a difference and meet the qualifications listed above, we encourage you to apply! Please provide your current license information and indicate your preferred client demographics along with your resume. Join us in our commitment to accessible mental health care and help us shape a healthier future for our communities.