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Remote Chat Support Jobs in Maple Grove, MN (NOW HIRING)

Centstone

Service Desk Support Analyst

Minneapolis, MN · Remote

$21 - $28.75/hr

Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical Support or Service Desk Experience About ...

ABB

VFD Technical Support Specialist

Minneapolis, MN · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Maple Grove, MN

Remote Chat Support information

See Maple Grove, MN salary details

$14

$26

$45

How much do remote chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote chat support in Maple Grove, MN is $26.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $29.04 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Maple Grove, MN?

The most popular types of Chat Support jobs in Maple Grove, MN are:

What are popular job titles related to Remote Chat Support jobs in Maple Grove, MN?

For Remote Chat Support jobs in Maple Grove, MN, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Maple Grove, MN look for?

The top searched job categories for Remote Chat Support jobs in Maple Grove, MN are:

What cities near Maple Grove, MN are hiring for Remote Chat Support jobs?

Cities near Maple Grove, MN with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Maple Grove, MN as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $55,477 per year, or $26.7 per hour.

Nice CXOne Consultant

Noblesoft Technologies

Minneapolis, MN • Remote

Contractor

Re-posted 23 days ago

Job description

Job Title: Nice CXOne Consultant
Location: Minneapolis, MN(Remote)
Job Description:
CXone & IVA Implementation
•    Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions.
•    Configure IVR, ACD, and routing strategies tailored to business needs.
•    Develop and maintain omnichannel experiences (voice, chat, email, SMS).
System Integration
•    Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors.
•    Collaborate with IT and business teams to ensure secure and scalable integrations.
•    Support real-time and batch data exchange between CXone and backend systems.
Project Execution
•    Lead end-to-end implementation projects including requirement gathering, design, testing, and deployment.
•    Create and maintain technical documentation and configuration guides.
•    Ensure compliance with security and data governance standards.
Support & Optimization
•    Monitor system performance and troubleshoot issues across IVA and integrations.
•    Continuously optimize call flows and routing logic based on analytics and feedback.
•    Provide training and support to internal teams on CXone features and best practices.
Qualifications:
•    5+ years of experience in contact center technology implementation, with 2+ years in NICE CXone.
•    Hands-on experience with IVA design, and CXone Studio.
•    Excellent communication, documentation, and stakeholder management skills.
•    Preferred
•    Strong understanding of RESTful APIs, webhooks, and integration patterns.
•    NICE CXone certifications (e.g., CIP, IVA, Studio) preferred.