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Remote Chat Support Jobs in Lawrence, MA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

Promoboxx

Customer Support Specialist

Boston, MA · Remote

$19.50 - $26.25/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our ...

Vault Roofing

Inside Sales Specialist

Boston, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Lowell, MA · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

Vault Roofing

Inside Sales Specialist

Nashua, NH · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

We're committed to building an inclusive, remote-first culture where every team member can do their best work. The Desktop Support Associate II is the go-to technical resource for ActBlue staff ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... Monitor the CIA HVAC Teams chat room. * Manage customer service issues that arise as needed.

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Technical Support Specialist About the job At parcelLab, we\'re reshaping how the world\'s leading ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

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All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Lawrence, MA

Remote Chat Support information

See Lawrence, MA salary details

$15

$27

$46

How much do remote chat support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote chat support in Lawrence, MA is $27.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $29.76 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Lawrence, MA? The most popular types of Chat Support jobs in Lawrence, MA are:
What job categories do people searching Remote Chat Support jobs in Lawrence, MA look for? The top searched job categories for Remote Chat Support jobs in Lawrence, MA are:
What cities near Lawrence, MA are hiring for Remote Chat Support jobs? Cities near Lawrence, MA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Lawrence, MA as of July 2026, with employment types broken down into 58% Full Time, 7% Part Time, and 35% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $56,841 per year, or $27.3 per hour.

Remote Accountant (Full-Time)

Supporting Strategies

Boston, MA • On-site, Remote

$72K - $75K/yr

Full-time, Part-time

Re-posted 15 days ago

Job description

Are you an experienced accounting professional who would love a part-time, work-from-home position allowing you to achieve the optimal work/life balance that you have always dreamed of? Would you enjoy using your accounting expertise to remotely help businesses thrive and support multiple clients without having a draining tax season, all from the comfort of your own home office?
If you're interested in working full-time during traditional daytime business hours (8:00 am - 5:00 pm EST, CST, MST, or PST) and embracing new technology, then we may have the perfect opportunity for you!
What We Do...
Since 2004, we have been empowering business owners by taking bookkeeping and operational support functions off their plates allowing them to focus on their core business. Supporting Strategies' experienced professionals use our cutting-edge cloud-based platform, virtual infrastructure, and proven process to deliver a suite of outsourced transactional, full-cycle accounting services.
Supporting Strategies has over 100 offices throughout the U.S. and is continuing to grow rapidly! This momentum has created fantastic opportunities for accountants who thrive on providing exceptional client service while seeking optimal work-life balance as well as the strength of a network community of over 800 employees nationwide.
What You'll Do...
The responsibilities associated with this role are organized into areas that are very important to Supporting Strategies as an organization. We have purposely chosen the word "delight" when defining these responsibilities because it appropriately captures how passionate we are about these initiatives, and we naturally hope you will share in our sentiment. Your day-to-day will shift as you grow in the organization and into your role; but you can expect to work directly with clients, discover and implement software, manage and document our internal workflow and provide guidance to your clients.
Client Delight - Building Great Client Relationships
  • Provide exceptional accounting and operational service to our clients.
  • Demonstrate a thorough understanding of professional accounting and bookkeeping practices.
  • Support client onboarding process for all assigned client engagements in accordance with defined process.
  • Execute, as applicable, processes related to accounts payable and accounts receivable management, bookkeeping entries, closing the books monthly as well as preparing financial reporting and analysis.
  • Collaborate with your manager and other Associates on your team to ensure all clients are delighted with our services through timely and effective communication.
  • Manage day-to-day relationships with clients while performing within established processes and budget parameters.
  • Identify and recommend to your manager areas where Supporting Strategies may be able to provide additional services or tools to drive additional client value and efficiency.

Team Delight - Creating a Satisfying & Collaborative Virtual Environment
  • Participate in recurring team and one-on-one video check-in meetings to ensure you are aligned for success.
  • Confidence in learning and embracing new technology to solve client issues.
  • Embrace coaching and feedback provided by your manager and implement changes as needed to help meet team and client goals.

What You've Done...
  • A minimum of a bachelor's degree in Accounting, Finance, or Business.
  • 5+ years of full-cycle accounting experience (e.g accounts payable, accounts receivable, closing books monthly and preparing financial reporting and analysis).
  • 1+ years of transactional accounting experience using QuickBooks or NetSuite
  • Experience in a multi-client environment highly preferred.
  • Capacity and commitment to work during business hours (8:00 am - 5:00 pm EST, CST, MST, or PST).
  • Managed day-to-day relationships with clients while performing within established processes and budget parameters.
  • Exhibited a passion for and sense of personal satisfaction in delighting clients and helping businesses succeed.
  • Commitment to maintain the highest level of confidentiality while working with client data.

IND1
Pay range
Pay Range
$72,000-$75,000 USD
As online scams are rampant, don't fall victim to fraud. Supporting Strategies will never seek payment from you or request personal information from you prior to extending a job offer. Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat.
Supporting Strategies is deeply committed to creating a diverse and inclusive workforce. A diverse workforce is not just attained but isbuilt upon a culture of inclusion and belonging. Supporting Strategies is an Equal Opportunity Employer.

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