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Remote Chat Support Jobs in Decatur, TX (NOW HIRING)

GEICO

Customer Service Representative

Grapevine, TX · On-site +1

$24.50 - $29.51/hr

When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Your ...

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See Decatur, TX salary details

$12

$23

$39

How much do remote chat support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for remote chat support in Decatur, TX is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $25.34 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Decatur, TX? For Remote Chat Support jobs in Decatur, TX, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Decatur, TX look for? The top searched job categories for Remote Chat Support jobs in Decatur, TX are:
What cities near Decatur, TX are hiring for Remote Chat Support jobs? Cities near Decatur, TX with the most Remote Chat Support job openings:
Remote Chat Support jobs near you

HVAC Technical Support Specialist

Bosch-HomeComfort

Dallas, TX • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark
enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding
Bosch teams around the world. Their creativity is the key to innovation through connected living,
mobility, or industry.
Let's grow together, enjoy more, and inspire each other. Work #LikeABosch
• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.
Job Description
We are seeking a skilled Hitachi VRF Ductless Mini Technical Support Specialist to join our team in Irving, United States. In this role, you will provide expert technical support for Hitachi Variable Refrigerant Flow (VRF), and Mini Splits systems ensuring optimal performance and customer satisfaction.
  • Deliver high-quality technical support for Hitachi VRF systems via phone, email, and remote diagnostics
  • Troubleshoot complex HVAC issues and provide effective solutions to customers and field technicians
  • Analyze system performance data and recommend improvements for energy efficiency and system longevity
  • Create and maintain detailed technical documentation, including troubleshooting guides and best practices
  • Collaborate with the engineering team to address recurring issues and contribute to product improvements
  • Stay up-to-date with the latest developments in VRF technology and HVAC industry trends
  • Assist in the development of technical content for customer-facing materials and knowledge bases
  • Participate in on-call rotations to provide support for critical customer issues

Qualifications
  • 5+ years of experience in HVAC technical support, with a strong preference for VRF system experience
  • In-depth knowledge of Hitachi VRF systems and their components
  • EPA certification required; Hitachi VRF certification strongly preferred
  • Excellent troubleshooting and problem-solving skills, with a keen attention to detail
  • Proficiency in using HVAC diagnostic tools and software
  • Strong technical writing skills for creating clear and concise documentation
  • Exceptional customer service and communication skills, both verbal and written
  • Ability to explain complex technical concepts to both technical and non-technical audiences
  • Experience with building automation and controls systems
  • Knowledge of energy efficiency principles in HVAC applications
  • Willingness to work flexible hours and participate in on-call rotations as needed
  • Ability to work independently and as part of a team in a fast-paced environment

Additional Information
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
#LI-CB1

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