ZipRecruiter

Log In

2

Remote Chat Support Jobs in Decatur, TX (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Fort Worth, TX · On-site +1

$16.25 - $21.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Liveops

Remote Customer Service Representative

Keller, TX · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Denton, TX · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

next page

Showing results 1-20

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Decatur, TX

Remote Chat Support information

See Decatur, TX salary details

$12

$23

$39

How much do remote chat support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote chat support in Decatur, TX is $23.28, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $25.34 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Decatur, TX?

For Remote Chat Support jobs in Decatur, TX, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Decatur, TX look for?

The top searched job categories for Remote Chat Support jobs in Decatur, TX are:

What cities near Decatur, TX are hiring for Remote Chat Support jobs?

Cities near Decatur, TX with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Decatur, TX as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $48,432 per year, or $23.3 per hour.

Customer Relationship Representative (Part-Time)

Fort Worth, TX • On-site, Remote

Secur-Serv
IT Services • 1 - 5K employees
Learn more about Secur-Servexternal

Part-time

Re-posted 12 hours ago

Key responsibilities

  • Respond to candidate inquiries via telephone, email, and chat in a professional and courteous manner.

  • Develop and maintain knowledge of LSAC candidate services, policies, and procedures to provide accurate support.

  • Document candidate feedback, perform data entry, and troubleshoot candidate issues to resolve concerns.

Secur-Serv rating

8.4

Company rating: 8.4 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries.
Why Secur-Serv?
Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.
  • Explore new training opportunities through our LinkedIn Learning platform and partners to develop your skills and career.
  • Free wellness and mental health resources via our Employee Assistance Program (EAP) available which is all employees for help with life's stresses and up to three visits with a professional.

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from California, Maryland, Minnesota, Colorado, Washington, New York, Maine, Illinois, or New Jersey.
POSITION SUMMARY
The Customer Relationship Representative provides accurate, professional, courteous, and timely responses to candidate inquiries via telephone, email, and chat for LSAT programs. Efficiently processes candidates' inquiries, researches, and resolves candidate concerns. responsible for representing LSAC, providing first-level telephone, email, and chat support to LSAC registrants in fast paced Contact Center. Works under supervision of the Director of Customer Relationships assisted by Supervisory team.
We have a flexible schedule, where the CRR enters their availability to work various shifts between 9:00am - 9:00pm, and then are scheduled up to 29 hours a week.
  • Must be available to work 40 hours a week for your first 2 weeks for paid training.
  • All CRRs must be available and are scheduled to work a minimum of eight weekends a year to meet our client's needs.

ESSENTIAL RESPONSIBILITIES
  • Follow all Secur-Serv requirements, policies, procedures, and management directions.
  • Develops and maintains complete knowledge of all LSAC candidate services and policies, including: LSAT, CAS, LSAC Publications; LSAT administration; Argumentative Writing, LawHub, LawReady, LSAC online website, testing accommodations and services provided to law schools.
  • Develops and maintains knowledge of all services and policies.
  • Provides proactive front-line candidate communication support, including telephone, email and chat. All CSRs are expected to maintain a helpful, courteous, and professional manner when dealing with our candidates.
  • Documents candidate feedback as directed.
  • Performs any authorized data entry necessary to respond to candidate inquiries.
  • Composes and prepares accurate, helpful, and timely written responses to both routine and complex candidate inquiries via a variety of media, including letters and LSAC and Accommodations email.
  • Performs related research and problem resolution related to candidate files and accounts.
  • Troubleshoots candidate problems, interprets the candidate's problem with a viable solution.
  • Documents issues/problems because of problematic telephone calls or emails for Team Leaders and/or senior representatives for resolution when immediate responses are not possible, notifying candidate of approximate response time.
  • Achieve established guidelines set for CSR performance/quality metrics, for all three channels.
  • Adapts to changing practices and new procedures. Accepts and contributes to goal development and achievement.
  • Monitors LSAC's web site effectiveness and recommends script revision when necessary.
  • Participates in the training of new hires.
  • Acts as a resource to other LSAC departments in supporting their initiatives with products/services.
  • Considers the unique needs of the work unit in providing customer service by adhering to lunch and break schedules and reporting to work on time.
  • Utilizes computer and telephone equipment effectively.
  • Participates in LSAC Forums and webinars to support company initiatives and respond to candidates.
  • Available for in-person meetings, training and sessions, as required.
  • May be required to work overtime or flexible shifts based on LSAC business needs, including early morning, evening and weekends.
  • Assist with LSAC activities, special projects, and routine tasks, as necessary.
  • Responsible for various duties assigned by Supervisor and/or Director, as needed
REQUIREMENTS
  • High School Diploma or GED
  • Minimum 2 years of customer service experience
  • Strong verbal skills, including a clear speaking voice, strong language skills, excellent diction, and tone.
  • Ability to write in a clear and concise manner
  • Strong grammar, punctuation, and proofreading abilities
  • Knowledge of Microsoft Office, Windows, Adobe Acrobat, Excel
  • Strong focus on customer service skills, with focus on problem resolution, first contact resolution,
  • The ability to maintain professionalism and work well under pressure in a production environment.
  • Upbeat, positive disposition and attitude is required.
  • Cooperative, flexible, and being adaptable to change is necessary.
  • Strong interpersonal skills and ability to collaborate well with other staff as a team player in a contact center environment.

PREFERRED SKILLS/EXPERIENCE
  • Ability to work with LSAC application
  • Familiarity with higher education admission procedures and concepts, such as transcripts

PHYSICAL/MENTAL REQUIREMENTS
  • Sit Frequently at a desk
  • Frequent fine hand and finger movements (keyboard, writing, mouse movement)
  • Continual close visual acuity for reading
  • Hearing and Speaking for communication within and outside of company.
  • May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
    • Mental Requirements - must be able to consistently:
      • Learn new tasks,
      • Remember Processes,
      • Maintain focus,
      • Complete tasks independently
      • Make timely decisions in the context of a workflow,
      • Ability to communicate effectively,
      • Able to adhere to process protocol in a timely manner

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039.
EEO is the law. To review your rights under Equal Employment Opportunity please visit:www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
Secur-Serv Drug & Alcohol Use Policy

What Secur-Serv employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply