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Remote Chat Support Jobs in Chicago, IL (NOW HIRING)

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$14

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How much do remote chat support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote chat support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Chicago, IL?

The most popular types of Chat Support jobs in Chicago, IL are:

What are popular job titles related to Remote Chat Support jobs in Chicago, IL?

For Remote Chat Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Chicago, IL look for?

The top searched job categories for Remote Chat Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Chat Support jobs?

Cities near Chicago, IL with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Chicago, IL as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Crisis Counselor (Remote Contractor Work, United States) - Private

Gaggle Net, Inc.

Chicago, IL • Remote

$22.50 - $29/hr

Contractor

Posted 24 days ago

Job description

Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we've helped hundreds of districts avoid tragedies and save lives.Gaggle is in the process of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor

This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.

Requirements: Experience in crisis intervention, crisis counseling, or a crisis help line strongly preferred; equivalent experience in mental health support, social services, or victim advocacy also considered Background in de-escalation techniques, mental health support, or social work Experience in counseling, coaching, or peer support roles Skilled at empathetic listening, rapport-building through text-based chat, and providing compassionate support during mental, emotional, or relational crises Proficient with computer and web-based applications in a professional setting Respectful of differing opinions and perspectives Comfortable adapting to change and evolving processes Able to work independently; prior experience as an independent contractor preferred Reliable high-speed internet access required (satellite internet not accepted) Access to a computer, Chromebook, or laptop required (tablets and phones not accepted) Experience with Slack or similar business chat platforms a plus Comfortable working in a fast-paced, evolving start-up environment with ongoing process improvements Strong general technology skills Willingness to work flexible shifts supporting a 24/7 crisis line; multiple shift options available, with scheduling built around your availability Additional Considerations: The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling. Contracts can be terminated at any time There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above Because Gaggle strives to enter into contract agreements with Independent Contractors who contributes to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check 100% remote work - Work from any location you choose Job Type: Contract Diversity, Equity, and Inclusion At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites.

We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We're committed to maintaining an inclusive environment with equitable treatment for all. .

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