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Remote Chat Support Jobs in Canton, MA (NOW HIRING)

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

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How much do remote chat support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote chat support in Canton, MA is $27.54, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $30.00 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Canton, MA?

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Infographic showing various Remote Chat Support job openings in Canton, MA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $57,289 per year, or $27.5 per hour.

Junior AI/ML Engineer (Remote)

FocusKPI Inc.

Boston, MA • Remote

Other

Re-posted 3 days ago

Job description

Location: Remote (EST preferred)
Type: Paid Internship or Contract (Full-time)
Start Date: Immediate

Role Overview

We are seeking a Junior AI/ML Engineer to support the development of an enterprise AI chatbot and data intelligence system. This role will focus on building interactive AI agents that connect to enterprise databases, generate insights, and support decision-making.

The position includes hands-on work in both LLM-based chatbot/agent development and machine learning, including building prediction models and integrating them into production workflows. This is a client-facing technical role requiring strong coding ability, analytical thinking, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Develop and deploy AI chatbot/agent solutions for enterprise use cases
  • Integrate LLM-based agents with structured and unstructured enterprise data
  • Connect chat interfaces to SQL/enterprise databases and internal APIs
  • Build and integrate machine learning models (prediction, classification, clustering, etc.)
  • Perform data preprocessing, feature engineering, and model evaluation
  • Integrate ML outputs into chatbot or workflow interfaces
  • Support data pipeline development and automation
  • Collaborate with internal team and occasionally clients to understand requirements
  • Document model logic, workflows, and implementation details
Required Qualifications
  • Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Engineering, or related quantitative field
  • Strong Python programming skills
  • Hands-on experience with machine learning (regression, classification, clustering, or similar)
  • Familiarity with ML libraries such as scikit-learn, pandas, numpy, or similar
  • Experience working with databases (SQL, PostgreSQL, or similar)
  • Familiarity with LLM APIs (OpenAI, Claude, or open-source models)
  • Experience building APIs or backend services (FastAPI, Flask, or similar)
  • Strong analytical and problem-solving skills
  • Ability to work independently and communicate clearly
Preferred Qualifications
  • Graduate degree or currently pursuing MS in AI, Data Science, or related field
  • Experience with agent frameworks (LangChain, LlamaIndex, LangGraph, CrewAI, etc.)
  • Experience deploying or integrating ML models into applications
  • Knowledge of vector databases or embeddings
  • Familiarity with AWS, GCP, or Azure
  • Prior internship or project experience building AI/ML applications
How to Apply

Please submit the following to danz@focuskpi.com:

  1. Resume
  2. GitHub or portfolio that includes at least one agentic or AI chatbot project
  3. A short written explanation (3–6 paragraphs) of one project, including:
    • What problem the agent/chatbot solves
    • Architecture and tools used (LLM, framework, database, etc.)
    • Your specific contribution
    • Challenges encountered and how you solved them

Candidates without project examples or explanation will not be considered.

Immediate start preferred.

NOTICE: Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI's recruiting team will strictly reach out via @focuskpi.com email domain. If you have received fraudulent emails now or in the past, please report it to https://reportfraud.ftc.gov/ .
The domain @focuskpijobs.com is fraudulent and not related to FocusKPI. Please do not not reply or communicate to anyone with @focuskpijobs.com.

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About FocusKPI

Sourced by ZipRecruiter

Industry

Computing infrastructure providers, data processing, web hosting

Company size

51 - 200 Employees

Headquarters location

Santa Clara, CA, US

Year founded

2010

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