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Remote Chat Support Coordinator Jobs in Riverside, CA

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO ... Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ...

Qcells

Customer Support Coordinator

Irvine, CA · On-site +1

$68K - $74K/yr

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO ... Remote work may be considered for exceptional cases. RESPONSIBILITIES * Manage customer tickets ...

Essence Journey

Remote Customer Support Associate

Anaheim, CA · Remote

$18.25 - $25.25/hr

We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team ... Provide timely, professional support to clients via email, chat, and phone *Assist with scheduling ...

ForgeFit

Remote Customer Service Specialist

Anaheim, CA · On-site +1

$17.75 - $23.50/hr

Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Change Lending

Enterprise Program Coordinator

Anaheim, CA · Remote

$34 - $41/hr

While this is a remote position, the role supports a team based in California and requires Pacific ... Support coordination of enterprise initiatives including system implementations, integrations, and ...

All Care To You

Medical Billing Coordinator

Orange, CA · Remote

$18 - $22/hr

We support a culture focused on teamwork, support, and inclusion. Our company is fully remote and ... chat, secure messaging, and telephone calls. * Identifies missing payments from the health plan and ...

Qcells

Incentives Coordinator

Irvine, CA · On-site +1

$18 - $28/hr

EnFin is seeking a highly motivated Incentive Revenue Coordinator to support incentive program ... Remote work may be considered for exceptional cases. RESPONSIBILITIES: * Own end-to-end incentive ...

Orion Lending

Be Seen First

Mortgage Broker Support Specialist (remote)

Orange, CA · Remote

$24 - $26/hr

... chat. • Play an instrumental role in new customer application management and onboarding. • ... STAR SUPPORT SPECIALIST POSITION OVERVIEW January 2026 STAR Support Specialist | 2 of 1 • ...

Soft source inc

Marketing Cordinator

Irvine, CA · Remote

$43K - $59K/yr

Marketing Coordinator (Remote)Job Summary We are seeking a creative, organized, and detail-oriented Marketing Coordinator to support the planning and execution of marketing initiatives across digital ...

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All JobsChat Support JobsRemote Chat Support Coordinator JobsRemote Chat Support Coordinator Jobs in Riverside, CA

Remote Chat Support Coordinator information

See Riverside, CA salary details

$12

$23

$37

How much do remote chat support coordinator jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote chat support coordinator in Riverside, CA is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Coordinator vs Remote Customer Service Representative?

AspectRemote Chat Support CoordinatorRemote Customer Service Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentSupervises chat support team, manages workflowsHandles customer inquiries directly via chat
Employer & Industry UsageTech companies, e-commerce, service providersRetail, telecom, tech, and service industries
Common Search & ComparisonFocuses on coordination and team managementFocuses on direct customer interaction

The Remote Chat Support Coordinator primarily manages and oversees chat support teams, ensuring smooth operations, while the Remote Customer Service Representative directly interacts with customers to resolve issues. Both roles require customer service skills and similar credentials, but their responsibilities differ in scope and focus.

How does a Remote Chat Support Coordinator typically collaborate with other departments to resolve customer issues?

As a Remote Chat Support Coordinator, you will frequently collaborate with teams such as technical support, product management, and sales to resolve complex customer inquiries. When an issue extends beyond standard troubleshooting, you may escalate tickets or communicate directly with the relevant department to ensure a timely and accurate resolution. Effective communication and documentation are crucial, as you'll often serve as the bridge between customers and internal teams, ensuring all parties are updated on progress. This collaborative environment not only helps resolve customer issues efficiently but also provides opportunities to learn from other departments and expand your professional network.

What does a Remote Chat Support Coordinator do?

A Remote Chat Support Coordinator is responsible for managing and facilitating online customer support through chat platforms. They assist customers by answering questions, resolving issues, and providing information about products or services. Additionally, they may oversee a team of chat agents, ensure quality standards are met, and handle escalated or complex inquiries. Working remotely allows them to perform these tasks from any location with a reliable internet connection. This role is essential in ensuring a positive customer experience and efficient problem resolution.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Coordinator, and why are they important?

To thrive as a Remote Chat Support Coordinator, you need strong written communication, problem-solving abilities, and a background in customer service, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and basic troubleshooting tools is typically required. Outstanding organizational skills, patience, and the ability to multitask set exceptional coordinators apart. These skills are crucial for delivering efficient, accurate, and high-quality support experiences in a fast-paced remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Riverside, CA? The most popular types of Remote Chat Support jobs in Riverside, CA are:
What job categories do people searching Remote Chat Support Coordinator jobs in Riverside, CA look for? The top searched job categories for Remote Chat Support Coordinator jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Chat Support Coordinator jobs? Cities near Riverside, CA with the most Remote Chat Support Coordinator job openings:
Remote Chat Support Coordinator jobs near you
Infographic showing various Remote Chat Support Coordinator job openings in Riverside, CA as of June 2026, with employment types broken down into 76% Full Time, 18% Part Time, 3% Temporary, and 3% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $49,669 per year, or $23.9 per hour.
Customer Support Coordinator

Customer Support Coordinator

Qcells

Irvine, CA • On-site, Remote

$68K - $74K/yr

Full-time

PTO

Posted 20 days ago

Qcells rating

6.1

Company rating: 6.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Description

POSITION DESCRIPTION: 

Q CELLS Home Energy Solutions seeks an experienced Customer Support Coordinator for our post PTO Customer Support Team. As a customer support person on this team, you will play an instrumental role in the growth of our business, particularly in customer support, technical support and customer satisfaction. The successful candidate will effectively handle case management and customer experience. The ideal candidate will be a strategic thinker with experience supporting customers in the renewable energy sector. The ideal candidate is an experienced professional with strong analytical skills, great attention to detail, with problem solving and communication skills.

This position will be based out of our office in Irvine, CA with a potential in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote work may be considered for exceptional cases.    

RESPONSIBILITIES 
  • Manage customer tickets, emails and calls from customers in a prompt and professional manner.
  • Troubleshoot customer questions regarding Q CELLS line of residential solar products, including battery storage, smart modules, and other residential solar products.
  • Take ownership of customer experience, including complex customer escalations.
  • Analyze system monitoring and performance data
  • Become a subject matter expert on the Q CELLS Q.Home battery system for residential applications.
  • Conduct analysis of net-metering and solar buyback programs in CA, TX and FL.
  • Assist with commissioning of systems.
  • Program ESS to complex E-TOU modes and complete firmware updates.
  • Coordinate engineers and vendors to resolve installation problems.
  • Understanding of how solar systems are sold, designed and constructed.
  • Review operational procedures and ensure conformance to industry best practices.
REQUIRED QUALIFICATIONS
  • Solar Industry experience (Renewable)  
  • Associates degree preferred in business, economics, communications or other related field with a minimum of 4+ years of professional work experience OR bachelor's degree preferred in business, economics, communications or other related field with a minimum of 2-5+years of professional experience including 2+ years of experience in solar customer service. 
  • Impeccable attention to detail. 
  • Ability to exercise strong organizational, problem-solving and analytical skills.  
  • Detailed, analytical thinker. 
  • Excellent oral and written communication skills.  
  • Excel  
  • Process driven while finding long-term solutions. 
  • Ability to work in a fast-paced environment.
  • Up to 10% of travel
 
Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions.  Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services.  We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.
 
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS: 
To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.  
Mobility 
Standing 
20% of time  
Sitting 
70% of time  
Walking 
10% of time  
Strength 
Pulling 
up to 10 Pounds  
Pushing 
up to 10 Pounds  
Carrying 
up to 10 Pounds  
Lifting 
up to 10 Pounds  
Dexterity (F = Frequently, O = Occasionally, N = Never) 
Typing 
F 
Handling 
F 
Reaching 
F 
Agility (F = Frequently, O = Occasionally, N = Never) 
Turning 
F 
Twisting 
F 
Bending 
O 
Crouching 
O 
Balancing 
N 
Climbing 
N 
Crawling 
N 
Kneeling 
N 
 
 
 
 
 
 
 
 

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

You may view your privacy rights by reviewing Qcells' Privacy Policy or by contacting our HR team for a copy.

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