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Remote Chat Support Agent Jobs in Wayne, NJ (NOW HIRING)

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Remote Insurance Agent

Newark, NJ · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... These tools support and do not replace human decision-making. By applying, you consent to the ...

Distro

Remote Freight Agent (USA)

New York, NY · Remote

$100K - $300K/yr

True independence: run your own book while leveraging our operational and platform support * A ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

Distro

Remote Freight Agent (USA)

New York, NY · On-site +1

$100K - $300K/yr

... support, and the ability to focus on moving freight and growing revenue. What you'll do • Build ... Remote $100,000 - $300,000 a year We may use artificial intelligence (AI) tools to support parts of ...

Distro

Remote Freight Agent (USA)

New York, NY · Remote

$100K - $300K/yr

... support, and the ability to focus on moving freight and growing revenue. What you'll do Build and ... Remote $100,000 - $300,000 a year We may use artificial intelligence (AI) tools to support parts of ...

Clicks Talent

Influencer & Talent Agent

New York, NY · On-site +1

$1.0K - $10K/mo

Remote (Work from Anywhere) Job Type: ⏰ Full-Time Freelance Contract (Flexible Hours ... Represent, support, and strategically guide a roster of provided influencers, helping them grow ...

Symmetry

Remote Work Sales Agent

Newark, NJ · On-site +1

$180K/yr

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... We prioritize work-life balance and provide the necessary support and resources for your success.

Krieger Real Estate

Real Estate Agent

New York, NY · Remote

$48K - $196K/yr

... support converge to elevate your real estate career. This is a remarkable opportunity for licensed ... Fully Remote / Cloud-Based Brokerage * Personal Brand Ownership About Krieger Real Estate LLC ...

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Showing results 21-40

All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Wayne, NJ

Remote Chat Support Agent information

See Wayne, NJ salary details

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How much do remote chat support agent jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote chat support agent in Wayne, NJ is $18.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $21.68 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

What are popular job titles related to Remote Chat Support Agent jobs in Wayne, NJ?

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What job categories do people searching Remote Chat Support Agent jobs in Wayne, NJ look for?

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What cities near Wayne, NJ are hiring for Remote Chat Support Agent jobs?

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Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Wayne, NJ as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,338 per year, or $18.9 per hour.

Remote Conversational Designer

ACC Premiere

North Bergen, NJ • On-site, Remote

$40K - $50K/yr

Other

Posted 12 days ago

Job description

Remote Conversational Designer
We are seeking a Conversational Designer to build, launch, and optimize our next-generation customer service virtual assistants.
You will support multiple clients/brands turning complex customer service workflows into helpful, empathetic, and efficient automated conversations in the voice of each brand.
Key responsibilities include mapping conversation flows, writing dialogue scripts, and testing user interactions.
**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**
Key Responsibilities
  • Map Service Journeys: Transform complex support policies (e.g., returns, complaints, troubleshooting) into intuitive, branching conversation flows.
  • Write Brand-Aligned Scripts: Draft clear, concise, and empathetic dialogue for web chatbots, mobile apps, and AI Agent systems.
  • Train NLP Models: Partner with data teams to identify user intents, map training phrases, and reduce BOT misunderstanding rates.
  • Optimize Containment Rates and Escalation Protocols: Analyze chat transcripts to find drop-off points and continuously improve self-service and escalation resolution metrics.
  • Seamless Escalation: Design smooth transition flows from automated BOTs to live human support agents when complex issues arise.

Qualifications & Experience
  • Experience: 3+ years in UX writing, conversational design, BOT design or customer service content strategy.
  • Industry Knowledge: Deep understanding of customer support metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
  • Communication: Ability to balance business logic with a user-first, empathetic tone.

Must be authorized to work in the US - No sponsorship available at this time.
EEO Statement:
ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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