ZipRecruiter

Log In

2

Remote Chat Support Agent Jobs in Riverside, RI (NOW HIRING)

Lightspeed HQ

Live Chat Support

Providence, RI · Remote

... fast-paced remote environment. Key Responsibilities * Respond promptly and professionally to ... Previous experience in customer service, live chat support, call center operations, technical ...

New

Liveops

Remote Customer Service Agent

Pawtucket, RI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Cranston, RI · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Providence, RI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Warwick, RI · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Harris

(Remote) Support Analyst

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Cayenta

(Remote) Support Analyst

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Director, Support Services

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Lead a high-performing Support organization responsible for delivering timely, effective, and ...

Harris

(Remote) Director, Support Services

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Lead a high-performing Support organization responsible for delivering timely, effective, and ...

Morley

Vehicle Return Clerk (Remote - Michigan)

Carolina, RI · Remote

$17 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat ... Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it ...

Morley

Vehicle Processing Clerk (Remote - Michigan)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it ...

Morley

Vehicle Processing Clerk (Remote - Kentucky)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it ...

Morley

Vehicle Processing Clerk (Remote - Alabama)

Carolina, RI · Remote

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ... Wireless, 5G and satellite connections are not supported The Remote Experience Wondering what it ...

Morley

Meeting and Event Coordinator (Remote)

Carolina, RI · Remote

$20.50 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Remote; involves regular travel to trip destinations Looking to jump start your event planning ... and support Trip Directors as necessary Questions Before You Apply? * Live chat with a Morley ...

Harris

(Remote) Software Engineer

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...

next page

Showing results 1-20

All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Riverside, RI

Remote Chat Support Agent information

See Riverside, RI salary details

$10

$18

$30

How much do remote chat support agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote chat support agent in Riverside, RI is $18.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.49 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

What cities near Riverside, RI are hiring for Remote Chat Support Agent jobs?

Cities near Riverside, RI with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you

Live Chat Support

Lightspeed HQ

Providence, RI • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a professional, customer-focused, and detail-oriented Live Chat Support Specialist to join our customer support team. This role is responsible for assisting customers through live chat, answering questions, resolving routine issues, providing accurate information, and ensuring a positive customer experience.

The ideal candidate has excellent written communication skills, strong problem-solving abilities, patience, and the ability to manage multiple conversations efficiently in a fast-paced remote environment.

Key Responsibilities

  • Respond promptly and professionally to customers through live chat and other approved digital communication channels.
  • Answer questions regarding products, services, accounts, orders, billing, and company policies.
  • Identify customer needs and provide accurate information and appropriate solutions.
  • Troubleshoot basic account, product, service, or technical issues.
  • Guide customers through step-by-step solutions when appropriate.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Manage multiple customer conversations while maintaining accuracy and professionalism.
  • Document customer interactions, issues, resolutions, and follow-up requirements in the appropriate systems.
  • Follow up with customers when additional assistance or information is required.
  • Maintain up-to-date knowledge of company products, services, policies, and procedures.
  • Identify recurring customer concerns and communicate trends to management.
  • Collaborate with customer service, technical support, sales, and other internal teams.
  • Protect customer information and follow company confidentiality and data-security policies.
  • Meet established response-time, quality, customer-satisfaction, and productivity standards.
  • Participate in training, coaching, and ongoing professional development.

Qualifications

  • High school diploma or equivalent required.
  • Previous experience in customer service, live chat support, call center operations, technical support, or a related position preferred.
  • Excellent written and verbal communication skills.
  • Strong typing, grammar, spelling, and attention-to-detail skills.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to remain professional and patient when handling difficult customer situations.
  • Comfortable using computers, web-based applications, CRM platforms, and chat-support systems.
  • Ability to learn new software, products, and procedures quickly.
  • Strong organizational and multitasking skills.
  • Ability to work independently while collaborating effectively with a remote team.