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Remote Chat Support Agent Jobs in Oak Ridge, TN (NOW HIRING)

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Other Software Support Agent-related duties, as assigned * Travel requirement: 5% of travel or less ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

Promoted2

Remote Insurance Agent

Knoxville, TN · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... These tools support and do not replace human decision-making. By applying, you consent to the ...

Liveops

Remote Customer Service Agent

Maryville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

The Williams Agency

Remote Insurance Agents

Knoxville, TN · On-site +1

$50K - $175K/yr

To support our agents in building meaningful, sustainable careers while changing lives -- starting ... If you're curious about what's possible here, let's chat! By submitting this form, you agree to ...

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How much do remote chat support agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote chat support agent in Oak Ridge, TN is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.91 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

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Remote Chat Support Agent jobs near you

Customer Support Specialist

Vehlo

Knoxville, TN • On-site, Remote

$17.25 - $23.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 11 hours ago

Job description

About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable -just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package-our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About the Role:
Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.
What You'll Do:
  • Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
  • Records data required to analyze problems and track them to final solution
  • Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
  • Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
  • Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
  • Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
  • Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
  • Other Software Support Agent-related duties, as assigned
  • Travel requirement: 5% of travel or less required

Duties, responsibilities, and activities may change at any time with or without notice, provided such changes remain consistent with applicable labor laws.
What You Bring:
  • 0-2 years of experience preferred
  • Strong verbal and written communication skills in Microsoft Office Suite or related software
  • Organizational skills and attention to detail
  • interpersonal skills
  • Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.
  • School Diploma (or Equivalent) required
  • Processing / Software experience preferred

Eligible employees may receive:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays

Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws.
Work Environment & Physical Requirements:
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%).
Add physical requirements - sitting, looking at monitor,
Additional Information
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.
Employment may be contingent upon a background check in accordance with applicable laws.

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