ZipRecruiter

Log In

2

Remote Gaming Support Agent Jobs in Oak Ridge, TN

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Other Software Support Agent-related duties, as assigned * Travel requirement: 5% of travel or less ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

Promoted2

Remote Insurance Agent

Knoxville, TN · Remote

$60K - $110K/yr

Remote Insurance Sales Agent | $60k-$110k+ First Year | No Cold Calling Earn strong first-year ... These tools support and do not replace human decision-making. By applying, you consent to the ...

Liveops

Remote Customer Service Agent

Maryville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

The Williams Agency

Remote Insurance Agents

Knoxville, TN · On-site +1

$50K - $175K/yr

To support our agents in building meaningful, sustainable careers while changing lives -- starting with their own. Who We're Looking For We're excited to connect with individuals who: * Are coachable ...

InsCipher

Tax Associate

Knoxville, TN · Remote

$21 - $26/hr

... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

All JobsGaming Support Agent JobsRemote Gaming Support Agent JobsRemote Gaming Support Agent Jobs in Oak Ridge, TN

Remote Gaming Support Agent information

See Oak Ridge, TN salary details

$10

$18

$29

How much do remote gaming support agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote gaming support agent in Oak Ridge, TN is $18.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Remote Gaming Support Agent vs Customer Service Representative in the gaming industry?

AspectRemote Gaming Support AgentCustomer Service Representative
CredentialsBasic technical knowledge, gaming industry familiarityGeneral customer service skills, communication skills
Work EnvironmentRemote, gaming company support centersRemote or office-based, various industries
Industry UsagePrimarily in gaming and entertainmentAcross multiple sectors including retail, tech, and services
Common Search/ComparisonYesNo

The Remote Gaming Support Agent focuses on assisting gamers with technical issues and game-related inquiries, requiring industry-specific knowledge. Customer Service Representatives handle a broader range of customer concerns across various industries. While both roles involve remote work and communication skills, the gaming support role demands specialized gaming knowledge, making it distinct within the customer support field.

What is a remote gaming support agent?

A Remote Gaming Support Agent is a customer service professional who assists players of online or video games from a remote location, typically working from home. Their responsibilities include answering player inquiries, troubleshooting technical issues, resolving account or billing problems, and providing information about gameplay or updates. They communicate with players via chat, email, or phone, and are expected to have strong communication skills and a good understanding of the gaming industry. Remote Gaming Support Agents help ensure a positive gaming experience for users and support the overall reputation of the game company.

What are the key skills and qualifications needed to thrive as a remote gaming support agent?

To thrive as a Remote Gaming Support Agent, you need strong problem-solving abilities, excellent written and verbal communication skills, and a solid understanding of gaming platforms and terminology, often supported by experience in customer service. Familiarity with ticketing systems such as Zendesk or Freshdesk and knowledge of live chat and CRM tools are typically expected. Patience, empathy, and adaptability are crucial soft skills for resolving user issues and maintaining positive player experiences. These skills ensure timely, accurate support that enhances user satisfaction and retention in a competitive gaming industry.

How does a remote gaming support agent typically collaborate with game developers and other support team members to resolve complex player issues?

As a Remote Gaming Support Agent, you will often work closely with both fellow support agents and game development teams to address and resolve complex player concerns. While most inquiries are handled individually, escalated technical or in-game issues may require you to gather detailed information and relay it to the appropriate internal teams, such as QA testers or developers. Regular virtual meetings, shared ticketing systems, and communication platforms help keep everyone aligned and ensure players receive timely, accurate solutions. This collaborative environment not only fosters problem-solving but also offers valuable insight into the game development process.
What are popular job titles related to Remote Gaming Support Agent jobs in Oak Ridge, TN? For Remote Gaming Support Agent jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Remote Gaming Support Agent jobs in Oak Ridge, TN look for? The top searched job categories for Remote Gaming Support Agent jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Remote Gaming Support Agent jobs? Cities near Oak Ridge, TN with the most Remote Gaming Support Agent job openings:
Remote Gaming Support Agent jobs near you

Customer Support Specialist

Vehlo

Knoxville, TN • On-site, Remote

$17.25 - $23.25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 hours ago

Job description

About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry's favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We're out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable -just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we're reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package-our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About the Role:
Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.
What You'll Do:
  • Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
  • Records data required to analyze problems and track them to final solution
  • Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
  • Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
  • Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
  • Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
  • Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
  • Other Software Support Agent-related duties, as assigned
  • Travel requirement: 5% of travel or less required

Duties, responsibilities, and activities may change at any time with or without notice, provided such changes remain consistent with applicable labor laws.
What You Bring:
  • 0-2 years of experience preferred
  • Strong verbal and written communication skills in Microsoft Office Suite or related software
  • Organizational skills and attention to detail
  • interpersonal skills
  • Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.
  • School Diploma (or Equivalent) required
  • Processing / Software experience preferred

Eligible employees may receive:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays

Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws.
Work Environment & Physical Requirements:
Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%).
Add physical requirements - sitting, looking at monitor,
Additional Information
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.
Employment may be contingent upon a background check in accordance with applicable laws.

Apply