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Remote Chat Support Agent Jobs in Baltimore, MD (NOW HIRING)

LifeBridge Health

CONTACT CENTER AGENT

Owings Mills, MD · On-site +1

$18 - $22/hr

The agent handles requests in support of patients, specific provider practices, departments or ... Hybrid schedule, which may include some remote days. Salary range $18 to $22/hour dependent on ...

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Symmetry

Remote Sales Representative

Baltimore, MD · Remote

$75K - $180K/yr

We care about work life balance and provide all the support and resources you need to succeed. When ... Your main role as a Remote Work Sales Agent will be to assess the needs of families seeking ...

Moore

Lead Agentic AI Engineer - Remote US

Lanham, MD · Remote

$165K - $175K/yr

This isn't "add AI to an existing product." You're building the agent infrastructure from the ... How We'll Support You: * Jointhe largest marketing and fundraising company in North America serving ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

InsuraTec

TeleSales Representative -Remote

Columbia, MD · Remote

Customer Support: Deliver exceptional service by assisting clients with insurance-related questions ... With a supportive attitude, our leadership team educates and trains each diverse agent individually.

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Baltimore, MD

Remote Chat Support Agent information

See Baltimore, MD salary details

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How much do remote chat support agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote chat support agent in Baltimore, MD is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.73 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are popular job titles related to Remote Chat Support Agent jobs in Baltimore, MD?

For Remote Chat Support Agent jobs in Baltimore, MD, the most frequently searched job titles are:

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Cities near Baltimore, MD with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,412 per year, or $18.9 per hour.

Customer Service Representative - State Farm Agent Team Member

Michael Doyle - State Farm Agent

Baltimore, MD • Remote

$17 - $19/hr

Full-time

Medical, Retirement, PTO

Re-posted 15 days ago

Job description

Benefits:
  • Licensing paid by agency
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Signing bonus

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michael Doyle - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Willingness to engage in sales conversations.
  • Property/Casualty and Life/Health insurance licenses (must be willing to obtain, current licensees preferred).
  • Bilingual Spanish speaker (required).

This is a remote position.