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Remote Chat Support Agent Jobs in Baltimore, MD (NOW HIRING)

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc. * Assist with the ... Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ...

Liveops

Remote Customer Service Agent

Columbia, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Annapolis, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Silver Spring, MD · Remote

$16 - $21.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Ellicott City, MD · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Baltimore, MD · Remote

$15.50 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Glen Burnie, MD · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Laurel, MD · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Bowie, MD · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Parkville, MD · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Bel Air, MD · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Baltimore, MD

Remote Chat Support Agent information

See Baltimore, MD salary details

$10

$18

$30

How much do remote chat support agent jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote chat support agent in Baltimore, MD is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $21.73 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are popular job titles related to Remote Chat Support Agent jobs in Baltimore, MD?

For Remote Chat Support Agent jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Agent jobs in Baltimore, MD look for?

The top searched job categories for Remote Chat Support Agent jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Chat Support Agent jobs?

Cities near Baltimore, MD with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,412 per year, or $18.9 per hour.

Energy Advisor - Customer Care Agent (Remote)

AdNet AccountNet, Inc.

Baltimore, MD • Remote

$16 - $16.50/hr

Full-time

Re-posted 20 hours ago

Job description

Job Title: Energy Efficiency Customer Care Agent

Job Description:
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:

8:30am EST to 5:30pm EST

9:00am EST to 6:00pm EST

10:00am EST to 7:00pm EST

Key Responsibilities:

  • Process energy incentive applications, reviewing for eligibility.

  • Provide inbound and outbound support to applicants and program participants via phone and online chat

  • Perform back-office processing in support of utility clients and their customers

  • Achieve daily, weekly, and monthly performance metrics and quality standards

  • Maintain confidentiality of client and customer information

  • Perform data-intensive tasks accurately while meeting deadlines

  • Adapt quickly to process changes and contribute to team problem-solving efforts

Qualifications & Skills Required:

  • Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)

  • Strong data entry skills and attention to detail; ability to type 4550 WPM

  • Excellent analytical, writing, and communication skills

  • Ability to collaborate effectively with internal staff, clients, and vendors

  • Strong problem-solving skills and the ability to analyze situations and recommend solutions

  • Flexible and adaptable, able to handle multiple priorities in a fast-paced environment

  • Positive attitude, high energy, and enthusiasm for helping program participants

  • Ability to work independently and in a team environment

  • High school diploma or GED

  • Excel and database navigation skills are required

Preferred Experience:

  • Experience in application processing, customer service, and a fast-paced environment

AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.