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Remote Chat Support Agent Jobs in Tennessee (NOW HIRING)

University of Rochester

$21.78 - $30.53/hr

Provides phone, remote, and chat support for a large customer base whose business functions rely primarily on computer-based technologies in a 24x7 environment. Provides a high-level of customer ...

VEHLO

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Remote - Knoxville, TN 37922About Vehlo We started Vehlo in 2019 with a simple goal: to be the ... Agent-related duties, as assigned \t \t \tTravel requirement: 5% of travel or less required \t ...

Vehlo

Customer Support Specialist

Knoxville, TN · On-site +1

$17.25 - $23.25/hr

Other Software Support Agent-related duties, as assigned * Travel requirement: 5% of travel or less ... Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and ...

Liveops

Remote Customer Service Agent

Cookeville, TN · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Memphis, TN · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Cleveland, TN · Remote

$13 - $17.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Johnson City, TN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Lebanon, TN · Remote

$15 - $20/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Mount Juliet, TN · Remote

$14.75 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Kingsport, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Cordova, TN · Remote

$13.50 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Maryville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Smyrna, TN · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Antioch, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Chattanooga, TN · Remote

$14 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Jackson, TN · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Clarksville, TN · Remote

$13.50 - $18/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Murfreesboro, TN · Remote

$13.75 - $18.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Columbia, TN · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Tennessee

Remote Chat Support Agent information

See Tennessee salary details

$9

$17

$27

How much do remote chat support agent jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote chat support agent in Tennessee is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $19.86 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What are popular job titles related to Remote Chat Support Agent jobs in Tennessee? For Remote Chat Support Agent jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Agent jobs in Tennessee look for? The top searched job categories for Remote Chat Support Agent jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Chat Support Agent jobs? Cities in Tennessee with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Tennessee as of July 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,000 per year, or $17.3 per hour.
Patient Support Agent

Patient Support Agent

CLEANSLATE CENTERS INC

Brentwood, TN • Remote

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 hours ago

CleanSlate Centers rating

5.3

Company rating: 5.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Why YOU would love this job!
Your compassion, along with a smile and warm conversation, can make all the difference to our patients in recovery. As a Patient Support Agent, your work WILL make an impact every single day. Your attention to detail and collaboration in a team environment will help our clinics run smoothly, ensuring patients get the individualized care they need.  We call ourselves Warriors for Hope – and we mean it.  If you share our values, you'd make a great member of our team. 
 

Who we are?
CleanSlate is a nationwide medical group providing treatment for the America's crisis of addiction. Our Mission is to improve the quality of life for people suffering from opioid and alcohol addictions.  We're accomplishing this first through:
  • High-quality medication-assisted treatment (MAT) led by physicians and licensed medical providers in a convenient outpatient environment.
  • Hand-on care, providing our patients with psychosocial support and intensive care coordination with a wide network of partners in every community. 
  • Individualized mental health support, through one-on-one counseling, peer support or group sessions.
CleanSlate has treated more than 100,000 patients in over 75 centers across the country, working closely with our partners to save and change lives. Our expert care brings hope and help to patients so they can achieve the lives they want and deserve.
 
 
Benefit Package
  • Generous PTO package plus Holidays for full and part time positions
  • 401K and Roth with Company match
  • Affordable Medical plans for employees working a minimum of 30 hours per week
  • Dental and Vision plans for employees working a minimum of 20 hours per week
  • Flexible Spending Accounts for Healthcare and Dependent Care expenses
  • Employer contribution to the HSA
  • Employer Assistance Program with company paid visit allotment
  • Company paid Life, AD&D, Short and Long Term Disability including part time employees
 

Training hours (approximately first 6 weeks)

  • Monday-Friday 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST

Hiring hours (once training is complete)

  • Monday - Thursday: 11:30-8pm EST / 10:30-7pm CST / 8:30-5pm PST
  • Friday: 8:30-5pm EST / 7:30-4pm CST / 5:30-2pm PST
  • One rotating Saturday from 8-12pm EST / 7-11am CST / 5-9am PST 
 
 
Performance Responsibilities
This position is on-site with remote potential.
  • Answering and managing an average of 75-100 inbound/outbound calls per day in a timely manner
  • Promptly answering emails and online chats messages in accordance with company KPIs
  • Scheduling appointments using computerized scheduling systems
  • Resolve patient issues and consistently meet or exceed patients service expectations
  • Maintain accurate patient accounts by obtaining, recording, and updating personal/financial/insurance information
  • New patient registration, healthcare insurance verification and scheduling
  • Adhering to department Quality Assurance Program and Core Values
  • Meet performance goals established for the position in the areas of: efficiency, call quality, attendance, calls per day, patient satisfaction
  • Communicates all critical and/or functional concerns to the Manager and makes recommendations for solution.
  • Must be proficient in MS Office and Office 365
  • Ability to react well under pressure and treat others with respect
  • Provide Support, patience, and compassionate customer service to the lives we serve
  • Ability to multi-task and problem-solve
  • Acceptable and reliable attendance and punctuality
  • Adhere to Company policies regarding confidentiality
  • Any and all other tasks as assigned
Qualifications
*Bilingual English/Spanish is preferred*
  • A minimum of 3-5 years of experience in the healthcare field, preferably with a multi-site, multi-state healthcare organization.
  • A minimum of 3-5 years of experience with EMR systems.
  • Computer skills, including navigating multiple open tabs, systems, and processes
  • Intermediate to advanced MS Office skills, mainly in Excel.
  • High School Diploma required; Associates preferred
  • This position is subject to a background check for any convictions directly related to its duties and responsibilities. We will consider for employment all qualified applicants with arrest and conviction records and will assess the details of any criminal conviction in a manner consistent with applicable law. No background check will be conducted unless and until a conditional offer of employment has been made to an applicant. This position must also successfully pass a pre-employment drug screening.
Remote Work Requirements (*Remote work potential)
  • Requires High Speed Internet (will be asked complete a speed test): at least 100mb download speed and 20mb upload speed to run all applications over our VPN.
  • Requires home office space which meets the company standards for a productive work environment. (must supply picture of proposed space)
 
 
We are an Equal Opportunity Employer.

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