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Remote Chat Support Agent Jobs in Rhode Island (NOW HIRING)

... remote team, with opportunities available selling Medicare or Under 65 health plans. We are hiring ... As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ...

New

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

$139K - $168K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Poe : a platform providing millions of global users with one place to chat, explore and build with ... At Poe, we use Machine Learning in various parts of the product - bot routing, agent flow, code ...

(Remote) Application Consultant

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

(Remote) Technical Engineer

Carolina, RI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes.

(Remote) VP of R&D

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support and grow the product development team * Take part in product planning and task assignment

(Remote) VP of R&D

Carolina, RI · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Support and grow the product development team * Take part in product planning and task assignment

Remote Insurance Agents

Providence, RI · On-site +1

$30K - $160K/yr

To support our agents in building meaningful, sustainable careers while changing lives -- starting ... If you're curious about what's possible here, let's chat! By submitting this form, you agree to ...

(Remote) Application Consultant

Carolina, RI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Respond to incoming implementation support calls and resolve issues accordingly. * Develop a close ...

(Remote) Application Consultant

Carolina, RI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Respond to incoming implementation support calls and resolve issues accordingly. * Develop a close ...

Showing results 21-40

Remote Chat Support Agent information

See Rhode Island salary details

$10

$18

$30

How much do remote chat support agent jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote chat support agent in Rhode Island is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.44 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

What are popular job titles related to Remote Chat Support Agent jobs in Rhode Island?

For Remote Chat Support Agent jobs in Rhode Island, the most frequently searched job titles are:

What cities in Rhode Island are hiring for Remote Chat Support Agent jobs?

Cities in Rhode Island with the most Remote Chat Support Agent job openings:

Infographic showing various Remote Chat Support Agent job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,843 per year, or $18.7 per hour.

Licensed Health Insurance Agents

Sagility

Carolina, RI • Remote

$20/hr

Full-time

Medical

Posted yesterday

New


Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

62nd of 71 rated call and contact centers


Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Licensed Health Insurance Agents

Job Description:

Your experience has a place here.

BroadPath, a Sagility Company, is seeking experienced Licensed Health Insurance Agents to join our growing remote team, with opportunities available selling Medicare or Under 65 health plans. We are hiring both English-speaking and English/Spanish bilingual agents for available opportunities.

If you're passionate about helping people understand their health insurance options, confident in your ability to guide a sales conversation, and enjoy working from home, we'd love to hear from you.

As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers exploring health insurance options. We have opportunities available supporting both Medicare and Under 65 health plans, with agents assigned to a program based on business needs, licensing, and experience. You'll use your insurance knowledge, sales experience, and ability to connect with people to understand each customer's needs, explain available options, and guide them toward the plan that works best for them.

This is a seasonal, fully remote opportunity. Schedules, pay rates, program details, and assignment length may vary based on business and client needs.

What You Will Be Doing

You'll help customers navigate important healthcare decisions by making the insurance process easier to understand. Whether you're answering questions, explaining plan benefits, identifying additional needs, or helping a customer complete an enrollment, you'll have the opportunity to create a positive experience with every interaction.

As a Licensed Health Insurance Agent, on a typical day, you'll:

  • Answer inbound calls from customers exploring health insurance options
  • Conduct comprehensive needs assessments using active listening and consultative sales techniques
  • Educate customers on available health plans, benefits, products, and services
  • Recommend solutions based on each customer's individual healthcare and coverage needs
  • Confidently guide conversations toward a successful enrollment
  • Complete health plan enrollments while meeting applicable sales and performance expectations
  • Identify additional customer needs and available solutions when appropriate
  • Build trust with members and prospective customers through clear, compassionate communication
  • Navigate multiple systems while maintaining accuracy, efficiency, and compliance
  • Protect customer information and follow all applicable privacy, security, and HIPAA requirements
  • Represent BroadPath, a Sagility Company, and our client partners with professionalism and care

What You'll Bring to the Role

  • Active resident Health Insurance Producer License
  • Ability to obtain reciprocal state health insurance licenses when required for your assigned program
  • High school diploma or equivalent
  • 1+ years of experience as a Licensed Health Insurance Agent in a Telesales environment
  • Strong consultative sales and customer service skills
  • Confidence assuming the sale and guiding customers through the enrollment process
  • Strong active listening, communication, and relationship-building skills
  • Ability to balance customer needs with sales and performance expectations
  • Strong computer navigation skills and the ability to work efficiently across multiple systems
  • Ability to maintain accuracy and attention to detail in a fast-paced environment
  • Ability to remain seated for extended periods while working productively in a remote environment

What You Can Expect

At BroadPath, a Sagility Company, we want you to have the tools, support, and connection you need to be successful while working remotely.

You can expect:

  • A 100% remote work environment
  • Instructor-led virtual training designed to prepare you for your client assignment
  • Support and coaching from your leadership team throughout your assignment
  • A collaborative virtual environment where communication and teamwork are important
  • Company-provided laptop, headset, and Bhive webcam
  • Weekly pay
  • Opportunities to earn additional compensation through training, performance, attendance, and project-specific incentives

Compensation Highlights

  • Starting pay:
    • English-only agents: Base hourly pay rate starting at $20.00 per hour, with opportunities to earn more based on experience
    • Spanish/English bilingual agents: Base hourly pay rate starting at $21.00 per hour, with opportunities to earn more based on experience
  • Training completion bonus for employees who achieve 95% or higher attendance during training and 100% attendance during the first week of production
  • End-of-season bonus based on performance, attendance, and client metrics
  • Project-specific incentive opportunities, with details shared during the interview process
  • Additional bonus information provided during training
  • Paid training

Your Schedule

Schedules are assigned based on business and client needs and may fall within:

  • Monday - Sunday | 8:00 AM-10:00 PM, Client Local Time

Specific schedules and program details will be discussed during the interview and assignment process.

What You'll Need to Work from Home

Before your first day, you'll need:

  • 19" or larger monitor with a VGA or HDMI port and an appropriate cable
  • USB wired mouse; USB wired keyboard is optional
  • Reliable hardwired internet connection with a minimum of 25 Mbps download / 10 Mbps upload
  • Ethernet cable
  • Private, distraction-free workspace that protects member confidentiality and minimizes background noise

Please note: Wi-Fi, cellular, hotspot, and other wireless internet connections are not supported because they cannot maintain the secure VPN connection required for this role.

What We Provide

BroadPath, a Sagility Company, provides the equipment you need to be successful for the duration of your assignment, including:

  • Laptop
  • Headset
  • Bhive webcam

About BroadPath, a Sagility Company

BroadPath, a Sagility Company, brings together people, technology, and healthcare expertise to support exceptional experiences for the members and organizations we serve.

Our remote teams play an important role in helping customers navigate healthcare with greater clarity and confidence. We value collaboration, accountability, and the ability to make a positive impact through every interaction.

Employment may be contingent upon successful completion of background checks, verification of previous employment, education verification, licensing requirements, and other screening requirements applicable to the position or client assignment.

BroadPath, a Sagility Company, uses market-based compensation practices to provide competitive pay. Your starting rate may be determined based on experience, qualifications, geographic location, applicable market data, and client or program requirements.

BroadPath a Sagility Company is an Equal Opportunity Employer/Veteran/Disability.

Location:

Work@Home Florida (EST)United States of America

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