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Remote Chat Support Agent Jobs in Rhode Island (NOW HIRING)

Sagility

Licensed Health Insurance Agents

Carolina, RI · Remote

$20/hr

... remote team, with opportunities available selling Medicare or Under 65 health plans. We are hiring ... As a Licensed Health Insurance Agent, you'll provide consultative sales support to customers ...

Cayenta

(Remote) Application Consultant

Carolina, RI · Remote

The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

The Williams Agency

Remote Insurance Agents

Providence, RI · On-site +1

$30K - $160K/yr

To support our agents in building meaningful, sustainable careers while changing lives -- starting ... If you're curious about what's possible here, let's chat! By submitting this form, you agree to ...

Harris

(Remote) Application Consultant

Carolina, RI · On-site +1

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Respond to incoming implementation support calls and resolve issues accordingly. * Develop a close ...

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Rhode Island

Remote Chat Support Agent information

See Rhode Island salary details

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How much do remote chat support agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote chat support agent in Rhode Island is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $21.44 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

Are remote chat support agent jobs legit?

Remote chat support agent jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, basic computer knowledge, and sometimes specific training or certifications. However, job seekers should be cautious of scams and verify the employer's credibility before applying or sharing personal information.

How do I become a remote chat support agent?

To become a remote chat support agent, you typically need strong communication skills, basic computer proficiency, and familiarity with customer service software or live chat platforms. Many employers require a high school diploma or equivalent, and some may prefer prior customer service experience or relevant certifications. Training is often provided by the employer to familiarize new agents with company policies and tools.

How much do remote chat support agents get paid?

Remote chat support agents typically earn between $12 and $20 per hour, depending on experience, company, and location. Some roles offer additional benefits such as flexible schedules and training in customer service tools. Salaries can vary based on industry and whether the position is full-time or part-time.

What are popular job titles related to Remote Chat Support Agent jobs in Rhode Island?

For Remote Chat Support Agent jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Agent jobs in Rhode Island look for?

The top searched job categories for Remote Chat Support Agent jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Chat Support Agent jobs?

Cities in Rhode Island with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,843 per year, or $18.7 per hour.

Auto Uptime Advocate (Remote - Michigan)

Morley

Carolina, RI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Key responsibilities

  • Assist dealers with critical orders, products, services, and questions via telephone, email, and case management software.

  • Review and update cases related to part orders, log calls, and maintain dealer order and case records.

  • Manage cases by tracking interactions, providing timely solutions, and reducing downtime to improve customer satisfaction.

Morley Companies rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

273rd of 500 rated business services

Job description

About the Role

Location: Remote – Michigan residents

If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you – especially if you're interested in working from home! 

As a remote Auto Uptime Advocate at Morley, you will assist dealers with critical orders, products, services and questions. This is more than just another automotive job – it's a chance to make a difference in the industry with a leading truck manufacturer!

Bring your sense of detail and background in customer service, vehicle / technical knowledge, case management or a degree and we'll train you remotely to help you succeed in your role.

What You’ll Do

  • Interact with internal client departments and dealerships using telephone, email and case management software
  • Review and update cases on part orders
  • Log calls and update dealer order / case records
  • Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
  • Serve as the primary contact for dealership service departments and the client’s customer breakdown department
  • Manage cases, tracking the many interactions required for specific repairs
  • Reduce downtime to enhance customers' experience and overall satisfaction
  • Conduct outbound calls and update case files 
  • Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

  • Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com
  • Chat hours:
    • M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific time
    • Closed on some holidays. TA will respond to after-hours questions the next business day.

Skills for Success

Required Skills

  • Able to:
    • Effectively complete complex tasks
    • Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
    • Generate innovative solutions to complex problems
    • Anticipate patterns and links; look beyond the direct problem to the wider implications
  • Skills needed:
    • Basic automotive knowledge
    • Case handling skills
    • Interpersonal and communication
    • Organization

Eligibility Requirements

  • Must have the ability to pass a pre-employment background check and drug screen
  • Education and experience: 
    • High school diploma or equivalent plus 8 or more years of technical truck / automotive and direct customer service experience*
      - Or -
    • Associate degree plus 6 or more years of technical truck / automotive and direct customer service experience* 
      - Or -
    • Bachelor’s degree plus 4 or more years of technical truck / automotive and direct customer service experience* 
      *(Direct customer experience = Previous dealer experience, auto parts handling, case handling and customer interaction)
  • Familiar with a variety of work processes / activities (typically through job-related training and extensive on-the-job experience) 
  • Available to work shifts taking place between these hours of operation: 
    • Monday - Friday, 8 a.m. - 8 p.m. Eastern time (7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific)
    • No weekends!
  • Must be able to stick to the schedule reliably, as some queues are time sensitive

Nice to Have

  • Experience monitoring automotive repair activity 

Remote Work Requirements

  • Michigan residents
  • Secluded and distraction-free work environment
  • Required internet setup:
    • High-speed internet delivered through a wired provider (cable or fiber)
    • Computer must be physically connected to your modem / router using an Ethernet cable
    • Wireless, 5G and satellite connections are not supported

Why Join Our Morley Family

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

  • Medical and prescription coverage
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program with rewards for annual checkups
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

  • 401(k) with match
  • Flexible spending account (FSA)
  • Life insurance
  • Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
Qualifications:

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

Health & Wellness Benefits

  • Medical and prescription coverage
  • Dental and vision insurance
  • Paid time off
  • Associate wellness program with rewards for annual checkups
  • Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

  • 401(k) with match
  • Flexible spending account (FSA)
  • Life insurance
  • Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier

  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices

  • Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://mrly.info/bau and your right to work: https://mrly.info/7wo
  • Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
  • Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy
Education:UNAVAILABLEEmployment Type: FULL_TIME

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