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Remote Chat Support Agent Jobs in Delaware (NOW HIRING)

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... virtual customer service support for a variety of client programs across industries. This ...

HB Travels

Online Cruise Booking Agent

Lewes, DE · On-site

... support for every traveler. Position Overview: We are seeking motivated and detail-oriented ... Ability to work independently in a remote setting * Prior experience in travel, hospitality, or ...

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Liveops

Remote Customer Service Representative

Newark, DE · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

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Remote Chat Support Agent information

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How much do remote chat support agent jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote chat support agent in Delaware is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What is a Remote Chat Support Agent job?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a typical day look like for a Remote Chat Support Agent?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are the key skills and qualifications needed to thrive in the Remote Chat Support Agent position, and why are they important?

To thrive as a Remote Chat Support Agent, you need excellent written communication skills, quick typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools such as Zendesk or Freshdesk is typically required. Strong problem-solving skills, patience, and the ability to remain professional under pressure help candidates excel in this customer-facing role. These skills are vital for efficiently resolving customer inquiries, maintaining a positive brand image, and delivering high-quality support from a remote environment.

What are popular job titles related to Remote Chat Support Agent jobs in Delaware? For Remote Chat Support Agent jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Agent jobs in Delaware look for? The top searched job categories for Remote Chat Support Agent jobs in Delaware are:
What cities in Delaware are hiring for Remote Chat Support Agent jobs? Cities in Delaware with the most Remote Chat Support Agent job openings:
Remote Chat Support Agent jobs near you

Licensed Insurance Agent (Remote)

Forbes Advisor

Wilmington, DE • On-site, Remote

Full-time

Posted 18 days ago

Job description

At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance so they can make informed decisions they feel confident in and get back to doing the things they care about most.
We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Forbes Advisor boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Forbes Advisor's global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.
Forbes Advisor is seeking a 3 month and potential for full time Contract Licensed Support Agent to join our growing insurance vertical. As a Contract Licensed Support Agent, you will manage the day-to-day customer service of our insurance clients. You will leverage your expertise to drive exceptional results for our clients.
The ideal candidate is a self-motivated team player with a proven track record of going above and beyond traditional technical support to deliver a white-glove experience to customers seeking various consumer insurance products. Required working hours are 9-6p PST.
Responsibilities:
  • Provide top-tier technical support via phone, email, and chat, ensuring prompt and effective resolution of customer inquiries.
  • Conduct high-level customer service to identify customers' needs and recommend the most suitable products.
  • Maintain accurate and detailed customer records, documenting interactions and ensuring data integrity.
  • Assist with process improvement initiatives and implement ideas in a fast-paced, dynamic environment.
  • Document and manage various ongoing projects and ensure timely completion.
  • Identify and propose automated solutions to streamline processes, enhancing efficiency and productivity.
  • Monitor and analyze customer feedback and metrics to identify trends, escalate issues, and propose improvement solutions.
  • Participate in creating and maintaining knowledge base articles, FAQs, and other customer-facing resources.

Required Qualifications:
  • Familiarity with insurance products, terminology, and industry best practices.
  • Exceptional verbal and written communication skills, coupled with strong technical and analytical abilities.
  • Self-motivated and proactive, with a proven ability to drive progress and foster key relationships.
  • Highly organized and detail-oriented, with a passion for delivering outstanding customer support.
  • Positive and perseverant attitude, coupled with a flexible and results-driven approach.
  • Strong teamwork skills, with the ability to collaborate effectively across various functions and levels.
  • Proficiency in customer relationship management (CRM) systems, Zendesk, and other ticketing tools.
  • Excellent active listening and empathy skills, with the ability to understand and address customers' needs effectively.
  • Ability to maintain composure and professionalism in challenging situations, demonstrating resilience and adaptability.
  • Commitment to continuous learning and self-education, going beyond provided training to explore and master relevant products.
  • Must be able to obtain a Property and Casualty Insurance license, and pass a background check with fingerprinting

Preferred Qualifications:
  • Existing Property & Casualty agent license
  • Excellent problem-solving and project execution skills, with the ability to manage complex tasks and meet deadlines under pressure.
  • Proficiency in business reporting and a strong command of various business tools, applications, and formats, including Google Suite, Notion, and Zendesk.
  • Ability to work independently on strategic issues, collaborating with diverse stakeholders and managing fairly complex projects.
  • Minimum of 2 years of agent or producer experience in the insurance industry, with a proven track record of success.
  • Experience with upselling and cross-selling techniques to drive revenue growth.

Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
#LI-REMOTE #LI-NM1

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