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Remote Chat Support Agent Jobs in Connecticut (NOW HIRING)

Vault Roofing

Inside Sales Specialist

Hartford, CT · Remote

$40K - $200K/yr

... chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault Roofing's New ...

The Semler Agency

Work From Home Sales

Hartford, CT · On-site +1

We are currently hiring for a remote sales position with a structured training program . This role ... Support from experienced mentors * Flexible scheduling * Performance-based income No experience ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

Zuzick & Associates

Our company is looking to add multiple customer service positions to our growing team of remote ... Our company culture is structured off of teamwork, ownership, and involvement to support a healthy ...

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All JobsChat Support Agent JobsRemote Chat Support Agent JobsRemote Chat Support Agent Jobs in Connecticut

Remote Chat Support Agent information

See Connecticut salary details

$10

$18

$29

How much do remote chat support agent jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote chat support agent in Connecticut is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.82 per hour, depending on experience, location, and employer.

What is a remote chat support agent?

A Remote Chat Support Agent assists customers by answering questions, troubleshooting issues, and providing support through online chat platforms. They typically work from home and communicate with customers via text-based messaging rather than phone calls. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company’s products or services. Agents may handle multiple conversations at once and use scripts or knowledge bases to provide accurate responses.

What does a remote chat support agent do?

A typical day for a Remote Chat Support Agent involves responding to customer inquiries via live chat, addressing concerns, troubleshooting issues, and documenting interactions in the company's support platform. Agents often manage multiple chat conversations simultaneously while meeting response time and customer satisfaction targets. They may collaborate with team members and supervisors virtually, escalate complex issues as needed, and participate in regular training sessions to stay updated on products or services. The role is generally structured with set shifts, but offers flexibility in work location, making it a popular choice for those seeking remote opportunities.

What are popular job titles related to Remote Chat Support Agent jobs in Connecticut?

For Remote Chat Support Agent jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Agent jobs in Connecticut look for?

The top searched job categories for Remote Chat Support Agent jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Chat Support Agent jobs?

Cities in Connecticut with the most Remote Chat Support Agent job openings:

Remote Chat Support Agent jobs near you
Infographic showing various Remote Chat Support Agent job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 20% Part Time, 3% Temporary, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $37,732 per year, or $18.1 per hour.

Remote Conversational Intelligence Analyst

ACC PREMIERE

Southington, CT • Remote

Full-time

Posted 8 days ago

Job description

Conversational Intelligence Analyst

A conversational intelligence analyst evaluates customer and agent omni channel interactions using AI and natural language processing to extract intent, sentiment, and behavioral trends that drive business strategy, product development, and operational performance.

We are seeking a data-driven and analytical Conversational Intelligence Analyst to join our innovations team.

In this role, you will uncover actionable insights regarding customer sentiment, operational bottlenecks, and compliance trends. Your findings will directly influence product development, marketing strategies, and customer experience (CX) optimization.

**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**

Key Responsibilities

  • Data Synthesis: Extract, clean, and organize unstructured conversation logs into structured data frameworks.
  • Insight Generation: Track specific customer pain points, competitor mentions, and product feature feedback using NLP queries.
  • Dashboard Design: Create, maintain, and automate operational dashboards in BI tools (e.g., Tableau, Power BI) to display key performance indicators (KPIs) like customer satisfaction (CSAT) and script adherence.
  • Cross-Functional Collaboration: Partner closely with Customer Support, Product, and Quality Assurance teams to turn conversational data into specific workflow improvements.
  • Model Optimization: Train, refine, and maintain the accuracy of speech-to-text categorization models and automated sentiment rules.

Core Responsibilities

  • Data Mining & Transcription: Convert large volumes of unstructured audio and text logs into clean, searchable data Including creating flags/tags based on search criteria and questions from client teams.
  • Sentiment & Intent Tracking: Identify emotional shifts, customer pain points, and competitor mentions.
  • Dashboard & Report Building: Design operational reporting (often via tools like Tableau/PowerBI) to visualize metrics like script adherence and customer satisfaction (CSAT).
  • Process Optimization: Partner with operations and product teams to translate conversation trends into actionable business changes.

Key Tools & Technologies

  • Speech-to-Text & NLP Engines: Systems like CallMiner
  • Data Visualization: Advanced SQL and BI tools like Tableau or PowerBI.
  • CX Platforms: Enterprise analytics suites from vendors like Medallia or Genesys
  • AI Prompting: Ability to leverage syntax and AI assistants to create prompts.

Required Qualifications

  • Experience: 2–5 years of experience in data analytics, customer experience analytics, or business intelligence.
  • Technical Skills: Strong proficiency in SQL and experience building visualizations in Tableau or Power BI.
  • Platform Knowledge: Experience with speech/text analytics engines (e.g. CallMiner, Medallia, et al).
  • Communication: Ability to translate complex, quantitative datasets into clear, narrative-driven business recommendations for non-technical leadership.

Must be authorized to work in the US - No sponsorship available at this time.

EEO Statement:

ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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