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Remote Chat Operator Jobs in Washington (NOW HIRING)

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Provide support via phone, email, chat, or remote desktop software. • User Guidance: Guide users ... Strong knowledge of operating systems (Windows, macOS), networking concepts, and remote support ...

Evolver Federal

Tier 2 Support - Team Lead

Reston, VA · Remote

Monitor real-time ticket queues and phone, chat, and remote-support channels to ensure prompt ... operating systems (Windows 10/11), O365, Adobe, Active Directory, wireless devices, and network ...

New

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

... as well as remote access devices. - Install and support a variety of PC operating systems ... chat, ticketing system, and all applicable queues. Job-Specific Minimum Requirements ...

ServiceTec

Service Desk Team Lead

Herndon, VA · Remote

Remote (US-based) Due to a reorganization, we have an exciting internal vacancy opportunity to ... Microsoft Operating Systems * Certified in at least of the following areas: A+, Net+, or Security ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Respond to incoming incidents, service requests, and inquiries via phone, live agent chat ...

3M

Environmental Regulatory Counsel

Washington, DC · On-site +1

$221K - $270K/yr

Remote - This position has the possibility for remote work for candidates located more than 50 ... Chat with Max For assistance with searching through our current job openings or for more ...

Viderity Inc.

Business Development Director

Washington, DC · Remote

$140K - $270K/yr

This is a 100% remote role for candidates based in the Washington D.C. Metro Area (D.C., Maryland ... Comfortable operating in a lean environment (task cross over will occur) * Travel on an as-needed ...

Stanley Martin Homes

Online Sales Assistant - REMOTE

Reston, VA · On-site +1

$19.50 - $25.50/hr

... and chat channels. Because you have such a great level of understanding of the Stanley Martin ... and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland ...

Thrive

Systems Administrator

Fairfax, VA · On-site +1

Position Overview System Administrators provide remote support across diverse, multi-tenant ... Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and ...

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Showing results 1-20

All JobsChat Operator JobsRemote Chat Operator JobsRemote Chat Operator Jobs in Washington

Remote Chat Operator information

See Washington salary details

$13

$23

$33

How much do remote chat operator jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote chat operator in Washington is $23.04, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $25.87 per hour, depending on experience, location, and employer.

What is a Remote Chat Operator job?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What are the key skills and qualifications needed to thrive in the Remote Chat Operator position, and why are they important?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What does a typical day look like for a Remote Chat Operator?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What are popular job titles related to Remote Chat Operator jobs in Washington? For Remote Chat Operator jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Remote Chat Operator jobs in Washington look for? The top searched job categories for Remote Chat Operator jobs in Washington are:
What cities in Washington are hiring for Remote Chat Operator jobs? Cities in Washington with the most Remote Chat Operator job openings:
Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in Washington as of July 2026, with employment types broken down into 58% Full Time, 12% Part Time, 1% Temporary, and 29% Contract. Highlights an 79% Physical, 4% Hybrid, and 17% Remote job distribution, with an average salary of $47,916 per year, or $23 per hour.

Tier 1 Help Desk - Remote

Hire Evolution Consulting

Washington, DC • Remote

$18/hr

Full-time

Re-posted 13 days ago

Job description

Location: Fully Remote
Equipment Pickup Requirement: Must be able to travel to Orlando, FL or Ashburn VA to pick up equipment
Schedule: Rotating 24/7 shifts including nights, weekends, and holidays
Clearance Requirement: Must successfully pass a background investigation
Employment Type: Full-Time

Bilingual: Spanish/English preferred

Position Overview

We are seeking a customer-focused Help Desk Specialists to join a high-volume support team providing frontline technical assistance to external users and partner organizations. This role is ideal for someone with strong communication skills, a technical support background, and the ability to remain calm and professional in a fast-paced environment.

This is a fully remote opportunity supporting users across a 24/7 operation. Candidates must be flexible with rotating schedules and comfortable handling inbound support requests through multiple communication channels.

Key Responsibilities

  • Serve as the first point of contact for users seeking technical assistance and general support

  • Handle incoming support requests through phone, chat, email, and ticketing systems

  • Troubleshoot basic to intermediate technical issues related to Windows systems, Microsoft applications, account access, and web-based platforms

  • Document all customer interactions, troubleshooting steps, and resolutions within the ticketing system

  • Escalate unresolved or complex issues to higher-level support teams when appropriate

  • Provide timely updates and follow-up communication to users regarding ticket status and resolution progress

  • Deliver professional customer service while managing multiple requests in a fast-paced environment

  • Support users with application access, navigation issues, and general technical guidance

Qualifications

  • High school diploma or equivalent required

  • Minimum 1 year of Help Desk, call center, customer support, or technical support experience

  • Working knowledge of:

    • Windows operating systems

    • Microsoft Office products

    • Web-based applications and remote support tools

  • Strong verbal and written communication skills

  • Excellent customer service and problem-solving abilities

  • Ability to multitask and work efficiently in a high-volume support environment

  • Comfortable working rotating shifts, including evenings, weekends, and holidays

  • U.S. Citizenship required

  • Must be able to successfully pass a background investigation

Preferred Experience

  • Experience using ServiceNow or similar ticketing systems

  • CompTIA A+ or similar technical certifications

  • Experience supporting enterprise or government-related environments

  • Previous call center or technical customer support experience

  • Familiarity with trade, logistics, or compliance-related support environments is a plus

Additional Information

  • Fully remote position

  • Equipment pickup required in Orlando, FL or Ashburn VA

  • Rotating 24/7 support environment

  • Opportunity to grow within a collaborative technical support team