Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Receive calls or emails requests from clients for various reasons related to service or daily ... Develop and maintain an understanding and working knowledge of our Remote Building Automation ...
Inbound Retention Sales Associate
Vancouver, BC · Remote
CA$17.05/hr
Strong customer service, sales, and retention skills with the ability to handle pricing objections ... Fully remote role--work comfortably from (most) Canadian provinces * Company-provided equipment ...
Quick apply
Inbound Retention Sales Associate
Vancouver, BC · Remote
CA$17.05/hr
Strong customer service, sales, and retention skills with the ability to handle pricing objections ... Fully remote role--work comfortably from (most) Canadian provinces * Company-provided equipment ...
Answer questions about products, services, pricing, and policies. * Resolve customer concerns with empathy and efficiency. * Follow up to ensure customer satisfaction and maintain long-term ...
Answer questions about products, services, pricing, and policies. * Resolve customer concerns with empathy and efficiency. * Follow up to ensure customer satisfaction and maintain long-term ...
Remote Sales Specialist
Chilliwack, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Chilliwack, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Langley, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Langley, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Langley, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Langley, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Vancouver, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Vancouver, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
North Vancouver, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
North Vancouver, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Surrey, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Surrey, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Abbotsford, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Abbotsford, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Surrey, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Surrey, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Richmond, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Richmond, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Burnaby, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Burnaby, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Abbotsford, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Abbotsford, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Delta, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Delta, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Coquitlam, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Coquitlam, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
New Westminster, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
New Westminster, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Sales Specialist
Chilliwack, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Quick apply
Remote Sales Specialist
Chilliwack, BC · Remote
CA$69K/yr
Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...
Remote Chat Customer Service information
What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?
| Aspect | Remote Chat Customer Service | Remote Email Customer Support |
|---|---|---|
| Communication Method | Real-time chat interactions | Asynchronous email correspondence |
| Required Skills | Typing speed, quick problem-solving | Clear writing, attention to detail |
| Work Environment | Live chat platforms, customer service software | Email platforms, ticketing systems |
| Common Industries | Retail, tech, telecom | Software, e-commerce, finance |
Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.
What are the key skills and qualifications needed to thrive as a Remote Chat Customer Service Representative, and why are they important?
To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.
What are some common challenges faced by Remote Chat Customer Service representatives, and how can they be managed?
Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.
What is a Remote Chat Customer Service job?
A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.
What are the most commonly searched types of Chat Customer Service jobs in Maple Ridge, BC? The most popular types of Chat Customer Service jobs in Maple Ridge, BC are:
What are popular job titles related to Remote Chat Customer Service jobs in Maple Ridge, BC? For Remote Chat Customer Service jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Chat Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Chat Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Chat Customer Service job openings:
Full-time
Medical, Dental, PTO
Posted 2 days ago
Job description
If you thrive in a team-oriented workplace that challenges your skills, drives your career development, embraces diversity and rewards innovation,with competitive pay and great employee programs, join the Ainsworth team today!
We are excited that you stopped and are reading our job description and hope you will apply.
At Ainsworth, our customers are our top priority. As Customer Experience Representatives (CER's) you will believe in high-quality customer experiences. Using phone calls and emails as your everyday working tools, you will be there to listen, support and problem solve our Ainsworth clients requests. We are looking for candidates who enjoy a challenging workday and who love helping customers.
Are you someone who cares about people? Do you like to problem solve and come up with effective solutions for clients? How about building new skills and taking on a challenge? If so, we would love to hear from you.
Responsibilities
- Receive calls or emails requests from clients for various reasons related to service or daily operations of their sites.
- Responding efficiently and accurately to caller, explaining possible solutions and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information.
- Develop and maintain an understanding and working knowledge of our Remote Building Automation Alarms (RBAS) with an emphasis on triaging and acting upon remote monitoring system alarms.
- Create and complete work order requests on all incoming calls and email requests.
- Manage Work Order requests, close outs from client platforms to ensure SLA requirements are met.
- Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
- The CER is to monitor the SLA commitments on all work orders and if the SLA is at risk or will not be achieved, they will raise the issue with the appropriate department.
- Adhere to the Company's Quality System operating procedures.
- Perform other duties as assigned by Management.
Qualifications
- 1-3 years of previous experience in a customer service/support role
- College/university graduate or equivalent work experience
- Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
- Exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Experience working in HVAC/Building Automation industry or a related field is an asset.
- Must be available to attend and successfully complete a two (2) week full-time paid training program.
- Language - English / French is an asset
Availability:
Available to work morning, afternoon, and rotational weekend shifts (Saturday).
Why work at Ainsworth (a GDI company)?
Ainsworth (a GDI company) is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:
Benefits: Comprehensive health, dental and medical benefits, including wellness supports, RSP matching and generous vacation
Rewards: Service milestones and peer recognition plus Employee Discounts and Incentives
Flexibility: Hybrid working models, where applicable
Diversity: An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company
While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.
Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us.... Make a difference.
Employment Type: Hourly Non-Union, Full-Time