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Remote Chat Customer Service Jobs in Maple Ridge, BC

Intiveo

Customer Success Manager (Remote)

Vancouver, BC · Remote

CA$100K - CA$120K/yr

Act on adoption and activation alerts (e.g., Chat with Patients not enabled, low confirmation rates ... Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a ...

Binary Stream

Customer Support Manager

Burnaby, BC · Remote

Reporting to the VP, Technology & Services, the Customer Support Manager leads a global support ... Understanding of networking fundamentals and remote access technologies (e.g., TCP/IP, Remote ...

Harris

(Remote) Application Consultant

Richmond, BC · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Exemplary customer service skills and willing to be on a client facing role. * Problem-solving ...

AO Globe Life

Be Seen First

Remote Client Benefits Advisor

Chilliwack, BC · Remote

CA$100K - CA$250K/yr

Build long-term relationships through exceptional customer service. * Manage appointments using ... What We Offer ✔ Fully remote work environment ✔ Warm leads provided--no prospecting required ...

Harris

(Remote) Application Consultant

Burnaby, BC · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Exemplary customer service skills and willing to be on a client facing role. * Problem-solving ...

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All JobsChat Customer Service JobsRemote Chat Customer Service JobsRemote Chat Customer Service Jobs in Maple Ridge, BC

Remote Chat Customer Service information

What is the difference between Remote Chat Customer Service vs Remote Email Customer Support?

AspectRemote Chat Customer ServiceRemote Email Customer Support
Communication MethodReal-time chat interactionsAsynchronous email correspondence
Required SkillsTyping speed, quick problem-solvingClear writing, attention to detail
Work EnvironmentLive chat platforms, customer service softwareEmail platforms, ticketing systems
Common IndustriesRetail, tech, telecomSoftware, e-commerce, finance

Remote Chat Customer Service involves real-time interactions with customers via live chat, requiring quick responses and typing skills. Remote Email Customer Support focuses on asynchronous communication through emails, emphasizing clear writing and detailed responses. Both roles are essential in customer service, often within similar industries, but differ mainly in communication style and tools used.

What are the key skills and qualifications needed to thrive as a Remote Chat Customer Service Representative, and why are they important?

To thrive as a Remote Chat Customer Service Representative, you need strong written communication skills, fast and accurate typing, and familiarity with customer service protocols, usually supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and helpdesk software is typically required. Outstanding problem-solving abilities, patience, and the ability to multitask make someone stand out in this role. These skills ensure timely, effective support and customer satisfaction in a remote, digital environment.

What are some common challenges faced by Remote Chat Customer Service representatives, and how can they be managed?

Remote Chat Customer Service representatives often face challenges such as handling multiple chats simultaneously, maintaining clear communication without visual cues, and managing time effectively while working independently. To overcome these challenges, it's important to develop strong multitasking and written communication skills, utilize available knowledge bases efficiently, and set up a distraction-free workspace. Regular check-ins with supervisors and collaboration with team members through digital platforms can also help maintain productivity and ensure consistent support for customers.

What is a Remote Chat Customer Service job?

A Remote Chat Customer Service job involves assisting customers and answering their questions through online chat platforms rather than in person or over the phone. Employees in this role typically work from home or another remote location, communicating with customers via text-based chat to resolve issues, provide information, and support sales or account management. Key skills include strong written communication, problem-solving, and a good understanding of the company's products or services. This job is popular for its flexibility and the ability to work from anywhere with a reliable internet connection.
What are the most commonly searched types of Chat Customer Service jobs in Maple Ridge, BC? The most popular types of Chat Customer Service jobs in Maple Ridge, BC are:
What are popular job titles related to Remote Chat Customer Service jobs in Maple Ridge, BC? For Remote Chat Customer Service jobs in Maple Ridge, BC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Customer Service jobs in Maple Ridge, BC look for? The top searched job categories for Remote Chat Customer Service jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Remote Chat Customer Service jobs? Cities near Maple Ridge, BC with the most Remote Chat Customer Service job openings:
Remote Chat Customer Service jobs near you
Infographic showing various Remote Chat Customer Service job openings in Maple Ridge, BC as of June 2026, with employment types broken down into 78% Full Time, 21% Part Time, and 1% Contract. Highlights an 42% Physical, 2% Hybrid, and 56% Remote job distribution.

Customer Success Manager (Remote)

Intiveo

Vancouver, BC • Remote

CA$100K - CA$120K/yr

Full-time

Medical, Dental, PTO

Posted 29 days ago

Job description

Customer Success Manager

Location: Vancouver, BC Hybrid

Reports to: Manager of Customer Experience


Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program. We have a strong foundation: an established Value Exchange Model (VEM), proven Onboarding integration, and a Customer Experience function that directly contributes to Net Retention (NRR). This role is about elevating the success of our Clinics (Customers), driving deeper feature adoption and advocacy, and building the strategic and operational systems to scale renewals and upsells further.


Who Are We
Intiveo is a leading cloud-based patient engagement platform used by 15,000 practitioners to communicate with over 18 million patients. Our goal is to continuously improve patient care by understanding communication needs, behaviors, and preferences resulting in successful treatment outcomes.

What You'll Do

  • Own and Run the Value Exchange Model. Act on adoption and activation alerts (e.g., Chat with Patients not enabled, low confirmation rates) and execute the matching playbook.
  • Account reviews. Host structured reviews when triggered by underperformance signals such as low confirmation rates or dormant feature usage.
  • Deliver Customer Satisfaction Reviews calls. Run Customer Satisfaction Review calls that tie measurable results back to the outcomes the clinic wants from Intiveo, and partner with them to deliver against their agreed priorities.
  • Drive expansion. Post-CSR, either book a demo for Forms, Referral Management, Social Reviews, or VOIP, or secure a testimonial or Google review.
  • Deliver Intiveo Advocates. Drive advocates for referrals, testimonials or case studies
  • Renewals. Own the end-to-end renewal motion across your book from early risk signals through renewal terms close for every account, whether a single clinic, a multi-location operator, or a group.
  • Partner with Onboarding. Work hand-in-hand with Rebecca's Onboarding team routing existing accounts back into onboarding when the Value Exchange Model triggers a new feature deployment, and receiving new customers off onboarding with a clear path to first value.
  • Own the response to inbound customer leads sourced by Marketing triaging, qualifying, and converting them into demos, upsells, or renewal conversations across your book.


What Good Looks Like in Year One

  • Portfolio GRR of 90% or higher and NRR of 103% or higher
  • Every Clinic has had at least one Value Exchange Model project completed, and completed a Customer Satisfaction Review tied to a measurable business outcome
  • 100% Attainment has been achieved on Expansion and upsells


    Who You Are

    • Must-haves
      • 3+ years in SaaS Customer Success, ideally carrying a retention or expansion number
      • Experience running adoption playbooks off product usage signals
      • Comfort presenting quantitative business outcomes to clinic owners and office managers
      • Track record of upsell or cross-sell into an existing book
    • Nice-to-haves
      • Background in Dental or Healthcare.
      • Salesforce, Totango, and Zendesk experience
      • Familiarity with PMS systems (Dentrix, Eaglesoft, Open Dental), or patient engagement platforms

    How We Give Back to Our Employees:

    • Generous vacation time
    • Wellness Fun
    • Stocked office fridge
    • RRSP matching
    • ESOP (employee stock ownership program)
    • Annual retreat
    • Plus, your birthday off! (Who wants to work on their birthday?)
    • And more

    More About Intiveo
    We are a fun, collaborative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.

    We're one of Canada's Top 100 Employers! Canada's Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.
    Want to see more? Check out our Culture Book here!