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Remote Chat Agent Jobs in Rochester, MI (NOW HIRING)

RHP Staffing

Corporate- AI Engineer

Farmington, MI · On-site +1

Design, build and deploy AI agents and copilots (chat, voice, email, workflow, automation ... Act as a change agent driving adoption of AI across the organization * Help teams reimagine ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

TEKsystems

Remote Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... chat, and email (20%) with: * Product and feature inquiries * Reservations and ordering support ... Ability to work independently in a remote environment * Stable internet connection and a quiet home ...

TEKsystems

Remote Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

... chat, and email (20%) with: * Product and feature inquiries * Reservations and ordering support ... Ability to work independently in a remote environment * Stable internet connection and a quiet home ...

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Fully Remote Customer Service Representative Openings! Description ROLE/TEAM OVERVIEW: Associates ... chat, phone, and email with product, reservation, ordering, dealership, service, home-charging and ...

The Johnson Agency

Be Seen First

Remote Life Insurance Sales - Entry Level

Detroit, MI · Remote

$65K - $85K/yr

Thee Johnson Agency LLC is expanding nationwide and actively hiring remote sales representatives who want to build a long‐term career with unlimited income potential . Whether you are licensed or ...

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Remote Chat Agent information

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.
More about Remote Chat Agent jobs
What are popular job titles related to Remote Chat Agent jobs in Rochester, MI? For Remote Chat Agent jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Rochester, MI look for? The top searched job categories for Remote Chat Agent jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Chat Agent jobs? Cities near Rochester, MI with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Rochester, MI as of May 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.

Corporate- AI Engineer

RHP Staffing

Farmington, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Description

Who is RHP Properties?

Headquartered in Farmington Hills, Michigan, RHP Properties is the nation's largest private owner and operator of manufactured home communities. With more than 380 communities throughout 33 states, we continue to expand our footprint to provide accessible and affordable housing across the country. All of this would not be possible without the energy and drive of our talented employees! We invest in our employees, with regular training, opportunities for advancement, and fun events to bring everyone together.

We are presently seeking an AI Engineer to Design and deliver production-grade AI solutions — including intelligent agents, copilots, predictive models, and automation workflows — while driving AI strategy, adoption, and enablement across the enterprise.

In this role, you will:

AI Solution Development

  • Design, build and deploy AI agents and copilots (chat, voice, email, workflow, automation)
  • Develop LLM-powered applications using modern frameworks (e.g., LangChain, Semantic Kernel)
  • Implement RAG architectures using vector databases and enterprise data sources
  • Build predictive models for forecasting, anomaly detection, and optimization
  • Integrate AI systems with APIs, databases, and enterprise platforms

AI Strategy & Innovation

  • Help define and evolve RHP’s AI roadmap and use-case prioritization
  • Identify high-impact opportunities for automation and AI-driven transformation
  • Stay current with the lates advancements in LLMs, agentic AI, MCP, RAG and automation ecosystems
  • Evaluate emerging tools, frameworks, and vendors for enterprise adoption

AI Evangelism & Coaching

  • Educate and mentor teams on how to effectively use AI in their workflows
  • Conduct workshops, demos, and AI office hours
  • Enable teams to move from manual processes ? AI-augmented workflows
  • Act as a go-to internal expert for AI-related initiatives

Communication & Business Translation

  • Translate complex AI concepts into clear, actionable business insights
  • Communicate effectively with both technical and non-technical stakeholders
  • Bridge the gap between business teams, data, and IT

Change Leadership

  • Act as a change agent driving adoption of AI across the organization
  • Help teams reimagine workflows using AI, not just optimize existing ones
  • Influence stakeholders and build alignment around AI initiatives

Deployment, Governance & Reliability

  • Deploy and operationalize AI systems in production environments
  • Monitor performance, accuracy, cost, and reliability
  • Ensure adherence to responsible AI, data governance, and security standards
  • Document architecture, workflows, and usage guidelines
  • Perform other duties and projects, as assigned

Job Requirements

  • 2–4+ years in Applied AI, Data Science, or AI Engineering
  • Proven experience building and deploying real-world AI or automation solutions
  • Demonstrated ability to take solutions from concept to production
  • Portfolio or examples of AI systems (agents, copilots, automation tools) preferred
  • Strong Python programming (AI/ML, automation, APIs) experience
  • Experience building real-world AI applications or automation systems
  • Hands-on experience with LLMs and prompt engineering
  • Familiarity with:
    • Agent-based systems and orchestration frameworks
    • RAG architectures and vector databases
    • MCP (Model Context Protocol) or similar emerging paradigms
  • Strong SQL and data manipulation skills
  • Experience with API integrations
  • Understanding of machine learning fundamentals
  • Experience with platforms such as OpenAI, Anthropic, or similar
  • Excellent internal and external customer service skills
  • Extremely detailed oriented individual with high quality standards
  • Ability to multitask and be a team player in a fast-paced environment

We are Proud to Provide the following:

  • Access to benefits including medical, dental and vision insurance
  • Short-term and long-term disability
  • Life insurance
  • Generous Paid Time Off and holidays
  • Flexible spending account
  • 401K with company match

Working Conditions

Corporate, Hybrid or Remote working environment.