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Remote Chat Agent Jobs in Decatur, GA (NOW HIRING)

Pitch Health Solutions

Transfer Agent

Atlanta, GA · Remote

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Belle, LLC

Dispatch Coordinator I

Atlanta, GA · Remote

When concerns arise, our remote team of clinicians step in to coordinate care -- preventing ... Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and ...

New

Belle, LLC

Dispatch Coordinator I

Atlanta, GA · On-site +1

When concerns arise, our remote team of clinicians step in to coordinate care - preventing ... Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and ...

New

Belle, LLC

Dispatch Coordinator I

Atlanta, GA · Remote

When concerns arise, our remote team of clinicians step in to coordinate care - preventing ... Belle is seeking a Dispatch Support Agent to ensure our field team operates with precision and ...

New

Titan Ridge Insurance

Be Seen First

Licensed Life Insurance Sales Agent

Atlanta, GA · Remote

$2.0K - $10K/wk

Licensed Life Insurance Agent Location ... Remote Compensation: Commission-Based | Performance-Based Earnings License Requirement: Active Life ...

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All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Decatur, GA

Remote Chat Agent information

How do I become an online chat agent?

To become a remote chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many companies require applicants to pass a skills assessment and may prefer familiarity with chat platforms or CRM tools. Job opportunities are often posted on online job boards, and some roles may require flexible scheduling or specific certifications.

How much do online chat agents make?

Online chat agents typically earn between $10 and $20 per hour, with some earning higher based on experience, skills, and the company. Salaries can vary depending on the industry, location, and whether the role is freelance or full-time, and many roles require good communication skills and familiarity with chat platforms.

Are remote chat jobs legit?

Remote chat agent jobs are legitimate positions where employees provide customer support via online chat platforms. However, job seekers should verify the employer's credibility, avoid jobs that require upfront payments, and be cautious of scams promising high pay for minimal work.

How can I make 2000 a week working from home?

A remote chat agent can potentially earn $2000 a week by working multiple shifts, handling high-volume customer interactions, and developing specialized skills such as technical support or sales. Earning this level of income often requires consistent effort, experience, and possibly working for multiple companies or platforms that offer competitive pay rates. Building a strong reputation and efficiency with chat tools can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
What are the most commonly searched types of Chat Agent jobs in Decatur, GA? The most popular types of Chat Agent jobs in Decatur, GA are:
What are popular job titles related to Remote Chat Agent jobs in Decatur, GA? For Remote Chat Agent jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Decatur, GA look for? The top searched job categories for Remote Chat Agent jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Remote Chat Agent jobs? Cities near Decatur, GA with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Decatur, GA as of July 2026, with employment types broken down into 84% Full Time, and 16% Contract. Highlights an 100% Remote job distribution.

Call Center Remote Customer Service Representative

VIMO INC.

Atlanta, GA • On-site, Remote

$17 - $18.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.
Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
Full-time/Seasonal
• $17.00/hr. plus performance incentives
• $19.00/hr. Spanish Bilingual, plus performance incentives
Requirements
  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders

(For example, T-Mobile is not compatible with our internal systems)
Essential Responsibilities
  • Inbound/Outbound Calls
  • Deliver the highest level of customer service experience consistently
  • Manage customer accounts and provide technical support
  • Application Data Entry
  • Online chat inquiries as assigned
  • Interpret and follow defined procedures and policies
  • Creative problem-solving skills
  • Flexibility and adaptability to changing projects and updates
  • Time and task management (multitasking and task prioritization)
  • Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
  • Adhere to regulated guidelines for communications via all channels

Qualifications
  • Moderate to Advanced computer skills
  • High level of comfort learning new technology
  • High level of professionalism
  • Excellent verbal and written communication skills
  • Comfortable working from home
  • Self-motivated and success-driven

What We Offer
  • Paid Training
  • Full-Time, Seasonal role
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home
  • Collaborative and supportive team environment
  • 401K Match
  • Individual Coverage HRA (ICHRA)
  • Paid time off (PTO)

Preferred Experience (not required)
  • Previous experience in customer support or technical support role
  • Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
  • Previous experience in a Call Center
  • Familiarity with CRM systems and practices
  • Spanish Bilingual, a plus

Apply