Remote Chat Agent Jobs in Oregon (NOW HIRING)

This is a remote position and we're considering candidates in the US. 

The Opportunity:

Grafana Labs is building for an agentic world, and the marketing website is where that ambition becomes visible.

As Senior Manager, Web Technology, you will own the technical execution, platform strategy, and operational excellence of grafana.com and its surrounding digital experiences. You will lead the web development team and serve as the marketing organization's primary technical leader for the website.

You will help define how AI changes the website itself, how the team builds and operates it, how content is structured for humans and machines, and how digital experiences move users from interest to action with less friction and more confidence.

This role sits at the intersection of engineering craft, marketing velocity, AI-enabled transformation, and business impact. You will partner closely with creative, content, communications, demand generation, regional marketing and events, marketing operations, docs, infrastructure, security, and product teams to make the website more dependable, more intelligent, more self-serve, and more effective. You are technical enough to earn the trust of a staff engineer, while communicating clearly with executive and marketing stakeholders.

What You'll Be Doing:

• Lead AI-enabled website transformation. Drive the evolution of grafana.com into an AI-first, agent-ready platform optimized for humans, search engines, AI assistants, agents, and LLMs. Build practical AI-enabled systems for content workflows, QA, personalization, localization, analytics, experimentation, and web operations.
• Own the web platform. Ensure the marketing website is stable, secure, performant, dependable, and easy to evolve. Define practical standards for reliability, incident handling, operational visibility, platform health, performance, and security hygiene.
• Improve delivery predictability. Own the operating system for web technology work including clear operating cadences for roadmap reviews, stakeholder updates, prioritization, and delivery accountability.Use automation and AI-assisted workflows to reduce coordination overhead and improve clarity. 
• Build better digital experiences. Partner with marketing, product, design, and engineering stakeholders to help create a more seamless path from website visit to product trial and activation across different user intents and journeys.
• Scale self-serve web operations. Make the site easier for internal teams to edit and maintain through strong CMS models, reusable patterns, content and UX guardrails, documentation, and governance.
• Lead and grow the web team. Lead with clarity, accountability, strong technical judgment, and open communication while helping the team balance operational rigor with thoughtful innovation. Manage, mentor, and develop a team of web developers by raising technical standards, building AI-first development practices, clarifying ownership, and helping each person increase their impact and strategic contribution.

What Makes You a Great Fit:

• You have a strong point of view on how AI will change web strategy, web operations, and digital user experiences, and you can turn that point of view into practical systems, workflows, experiments, and measurable improvements.
• You have strong technical judgment and can earn the trust of experienced engineers while communicating clearly with marketing and executive stakeholders.
• You have experience leading web engineering teams and building reliable, scalable, high-performing web platforms with strong operational discipline and delivery predictability.
• You understand modern frontend engineering, CMS-driven websites, analytics, integrations, performance, security, launch operations, and AI-enabled digital experiences.
• You can turn ambiguous business needs into clear technical plans, priorities, timelines, tradeoffs, and decisions.
• You have a strong operational mindset and improve delivery through better systems, not last-minute heroics.
• You care about team growth and know how to develop engineers through mentorship, accountability, and meaningful ownership.
• You focus on measurable impact across reliability, content velocity, self-serve adoption, discoverability, funnel performance, AI-enabled efficiency, and user engagement.
• Experience with Next.js, React, TypeScript, Tailwind, Storyblok, Vercel, Algolia, RudderStack, BigQuery, AirOps, and similar tools.
• Experience using AI to improve engineering workflows, QA, documentation, planning, analytics, experimentation, or operational reporting.
• Experience creating self-serve systems that help marketing, content, events, and regional teams move faster without compromising quality.
• Experience building AI-enabled web experiences, agent-ready content systems, personalization, chat experiences, or LLM-optimized websites.
• What success looks like:
  • Predictable, high-confidence delivery with clear priorities and fewer surprises
  • A stable, secure, high-performing web platform with strong operational visibility
  • Faster, more self-serve content operations across marketing teams
  • Improved discoverability, engagement, conversion, and activation through better digital experiences
  • Practical AI-enabled systems that improve team velocity, quality, and user experience

Bonus points for:

• Familiarity with AEO, GEO, SEO, structured content, and how AI assistants consume website information.
• Experience supporting developer, infrastructure, observability, cloud, or open source audiences.

Compensation & Rewards:

In the US, the compensation range for this role is $183,858 - $220,630. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes-RSUs help us stay aligned and invested as we scale globally.