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XPERTECHS

Client Technology Advisor

Columbia, MD · Remote

Document client technology through standard discovery techniques, including remote discovery ... Inform and advise on the state of clients and aid in preparation of client Technology Business ...

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How much do remote certified tech advisor jobs pay per year?

As of Jun 9, 2026, the average yearly pay for remote certified tech advisor in the United States is $53,087.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $63,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Certified Tech Advisors, and how can they be effectively managed?

Remote Certified Tech Advisors often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing time across multiple support tickets, and maintaining clear communication with clients who may have varying levels of technical knowledge. To manage these challenges, advisors typically rely on robust remote diagnostic tools, well-established troubleshooting protocols, and clear, empathetic communication skills. Regular training and collaboration with other team members also help in sharing solutions and staying updated on the latest technologies.

What are the key skills and qualifications needed to thrive as a Remote Certified Tech Advisor, and why are they important?

To thrive as a Remote Certified Tech Advisor, you need a solid background in IT troubleshooting, technical support, and customer service, typically supported by certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems, and knowledge base platforms is essential for resolving client issues efficiently. Strong communication, patience, and problem-solving skills set outstanding advisors apart when guiding users remotely. These abilities are crucial for delivering effective technical solutions and ensuring high customer satisfaction in a virtual environment.

What is the difference between Remote Certified Tech Advisor vs Remote IT Support Specialist?

AspectRemote Certified Tech AdvisorRemote IT Support Specialist
CertificationsCertifications like CompTIA A+, Network+, or vendor-specific credentialsCertifications like CompTIA A+ or Microsoft Certified IT Support
Work EnvironmentAdvising clients, troubleshooting, and providing technical guidance remotelyHandling technical issues, troubleshooting, and resolving user problems remotely
Industry UsageConsulting, technical support, and advisory roles across various industriesHelpdesk, technical support, and customer service roles mainly in IT companies

The Remote Certified Tech Advisor and Remote IT Support Specialist roles share certifications and remote work environments but differ mainly in scope. The Tech Advisor focuses on consulting and providing strategic technical guidance, while the IT Support Specialist handles troubleshooting and resolving technical issues directly. Both roles are essential in tech support and customer service sectors, with the Tech Advisor often involved in more consultative tasks.

What are Remote Certified Tech Advisors?

Remote Certified Tech Advisors are technology professionals who provide expert support and guidance to clients or organizations from a remote location. They are certified in specific tech areas, such as IT support, cybersecurity, or software troubleshooting, and use online tools to diagnose and solve technical issues. Their responsibilities may include assisting users with technical problems, recommending solutions, and helping implement new technologies, all without needing to be physically present. These roles are ideal for those who want to work from home while leveraging their technical expertise.
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Client Technology Advisor

Client Technology Advisor

XPERTECHS

Columbia, MD • Remote

Other

Medical, Retirement, PTO

Posted 10 days ago

Job description

Description

 Ready to make an immediate impact? Join our growing MSP as a Client Technology Advisor (CTA) and step into a role where your insights and expertise directly shape client success. If you're passionate about aligning technology with business goals, driving strategic conversations, and becoming a trusted advisor, this is your opportunity to grow with a team that values innovation, service, and results. 


Our Client Technology Advisor (CTA) role is responsible for the documentation of client technology, maintain its alignment with XPERTECHS standards, and serve as a subject matter expert on their assigned clients' technology stacks. 

As part of the Client Services division, the role is a key contributor to the Client Strategy practice and essential to fulfilling the division's mission to ensure each client receives the best service, support, and experience XPERTECHS can provide. 

The role interacts regularly with clients and XPERTECHS personnel to provide support, insight, and understanding of client technology. 

Requirements

 Essential Duties 

  • Document client technology through standard discovery techniques, including remote discovery, client interview, and site survey. 
  • Maintain alignment of client technology to XPERTECHS standards through routine reviews and assessments. 
  • Implement standards through configuration of client technology. 
  • Maintain the client roadmap. 
  • Inform and advise on the state of clients and aid in preparation of client Technology Business Reviews. 
  • Provide client-specific technical support to XPERTECHS personnel, including serving as a technical resource in client meetings. 

Qualifications and Requirements Knowledge, Education and Experience 

  • Bachelor's degree or higher strongly preferred. 
  • 3+ years' recent experience with network and systems administration required. 
  • 3+ years' recent experience with technology consulting to the small or mid-sized business market strongly preferred. 
  • Experience and comfort working in a fast-paced environment. 
  • Intermediate or better understanding and experience with technologies used by our clients, including but not limited to Windows Operating Systems, Personal Computers, Server Infrastructure, Network Infrastructure, Identity and Access Management, Microsoft Cloud Stack (365, Exchange, Entra, SharePoint, Teams, Azure), Firewalls, Wireless, VPN, VoIP, and Print/Copy/Scan. 
  • Strong business-centered technical knowledge and understanding of industry best practices, frameworks, and standards including but not limited to ITSM, ITIL, CIS, and NIST. 

The base pay range for this position is expected to be between $70,000 and $110,000 per year, plus an annual on-target bonus if applicable; not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. 

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