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Remote Case Management Jobs in Frederick, MD (NOW HIRING)

VB Spine

Sr. Staff Regulatory Affairs Specialist

Leesburg, VA · On-site +1

$135K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Allendale, NJ, Leesburg, VA, or Remote Company: VB Spine Looking for a career where your work truly ... management, and regulatory What You'll Do: * Train and mentor the Regulatory Affairs team on ...

VB Spine

Sr. Regulatory Affairs Specialist

Leesburg, VA · On-site +1

$100K - $105K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Allendale, NJ, Leesburg, VA, or Remote (10% Travel Required) Company: VB Spine Looking for a career ... Author and manage regulatory submissions (including 510(k)s and technical documentation) to secure ...

Emmes

Biostatistician

Rockville, MD · On-site +1

  • Medical

  • Retirement

Overview Biostatistician US Remote Emmes Group: Building a better future for us all. Emmes Group is ... Reviewing protocols and case report forms to ensure that protocol objectives are met and standards ...

Emmes

Senior Biostatistician

Rockville, MD · On-site +1

  • Medical

  • Retirement

Overview Senior Biostatistician US Remote Emmes Group: Building a better future for us all. Emmes ... Manages statistical activities for a clinical study or platform of clinical studies.

Emmes

Senior Biostatistician

Rockville, MD · On-site +1

  • Medical

  • Retirement

Overview Senior Biostatistician US Remote Emmes Group: Building a better future for us all. Emmes ... Manages statistical activities for a clinical study or platform of clinical studies.

STG International

Cardiologist - PRN

Rockville, MD · Remote

$360K - $407K/yr

The position is open to candidates nationwide and is fully remote. Job Specific Duties and ... Manager for medical review) to provide prompt response to customer inquiries related to case ...

Emmes

Senior Medical Officer

Rockville, MD · On-site +1

  • Medical

  • Retirement

Overview Sr Medical Officer US Remote Emmes Group: Building a better future for us all. Emmes Group ... Works directly with the Head of Pharmacovigilance and Medical Monitoring, in managing both ...

GDIT

Interface Analyst - RevCycle - EHR

Rockville, MD · Remote

$1.2K/wk

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... management. * Develop and execute testing and validation use case scenarios for revenue cycle ... Remote Work Location: USA MD Rockville Additional Work Locations: Total Rewards at GDIT: Our ...

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All JobsCase Management JobsRemote Case Management JobsRemote Case Management Jobs in Frederick, MD

Remote Case Management information

See Frederick, MD salary details

$14

$24

$42

How much do remote case management jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote case management in Frederick, MD is $24.61, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $26.78 per hour, depending on experience, location, and employer.

How to become a remote case management?

To become a remote case manager, typically you need a relevant degree such as social work, nursing, or healthcare administration, along with experience in case management or social services. Certification, like the Certified Case Manager (CCM), can enhance job prospects. Strong communication skills and proficiency with case management software are also important for success in a remote setting.

How does remote case management typically facilitate effective collaboration with interdisciplinary teams?

In remote case management, collaboration with interdisciplinary teams is often achieved through regular virtual meetings, secure messaging platforms, and shared documentation systems. Case managers coordinate care by maintaining clear communication with healthcare providers, social workers, and external agencies, ensuring that all parties are updated on client progress and needs. While working remotely can present challenges such as time zone differences and technology barriers, most organizations provide access to digital tools and scheduled check-ins to support seamless teamwork. This collaborative environment enables case managers to deliver comprehensive and coordinated care, even when working from different locations.

What is the difference between Remote Case Management vs Remote Social Work?

AspectRemote Case ManagementRemote Social Work
Required CredentialsCase management certification, relevant experienceSocial work degree (BSW, MSW), licensure
Work EnvironmentHealthcare, insurance, community organizationsHealthcare, mental health, child welfare agencies
Employer & Industry UsageInsurance companies, healthcare providers, social service agenciesHospitals, clinics, government agencies, nonprofits
Common Search & ComparisonYesYes

Remote Case Management and Remote Social Work share similarities in working with clients remotely and requiring relevant certifications. However, social workers typically hold degrees and licenses, and work in broader social service settings, while case managers focus on coordinating care within healthcare or insurance industries. Both roles are vital in supporting clients remotely but differ in credentials and specific industry applications.

What are the key skills and qualifications needed to thrive as a remote case manager, and why are they important?

To thrive as a Remote Case Manager, you need a background in social work or related fields, strong organizational skills, and experience with case management processes. Familiarity with case management software, electronic documentation systems, and sometimes certifications like CCM (Certified Case Manager) are typically required. Exceptional communication, empathy, and problem-solving skills help build rapport and effectively support clients remotely. These skills ensure efficient service delivery, client engagement, and successful outcomes while working from a distance.

What type of remote case management makes the most money?

In remote case management, specialized roles such as clinical case managers, nurse case managers, or those with advanced certifications tend to earn higher salaries. Experience, industry (e.g., healthcare, insurance), and proficiency with case management software also influence earning potential.

What is remote case management?

Remote case management is a process where case managers coordinate and oversee services for clients, such as patients or social service recipients, from a remote location using digital communication tools. This approach allows professionals to assess needs, develop care plans, monitor progress, and provide support without in-person meetings. Remote case management is increasingly popular in healthcare, social work, and insurance sectors, offering flexibility and expanded access to services. It relies on secure technology to maintain client confidentiality and ensure effective communication. This model can improve efficiency and client engagement, especially for individuals in rural or underserved areas.

What are the most commonly searched types of Case Management jobs in Frederick, MD?

The most popular types of Case Management jobs in Frederick, MD are:

What are popular job titles related to Remote Case Management jobs in Frederick, MD?

For Remote Case Management jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Remote Case Management jobs in Frederick, MD look for?

The top searched job categories for Remote Case Management jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Remote Case Management jobs?

Cities near Frederick, MD with the most Remote Case Management job openings:

Remote Case Management jobs near you
Infographic showing various Remote Case Management job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $51,199 per year, or $24.6 per hour.

SupportCenter Specialist - Tier 1

Optimal Networks

Rockville, MD • Remote

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 17 days ago

Job description

Position Summary

As an Optimal SupportCenter Specialist, you will provide remote support services for our clients. Working remotely, you will gather the client's information and determine the customer's issue by analyzing the symptoms and determining the underlying problem. You will be troubleshooting a wide variety of issues and supporting a huge range of operating environments.


Location: Hybrid - Monday Remote, 4 days in office, 1 day remote

Scheduled Weekly Hours: 40 (Full-Time)

Travel Required: Less than 5%


Responsibilities

This position has the following responsibilities.

  • Handling customer technical support cases through phone and email submission
  • Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
  • Provide superb technical support for:
  • End-user devices: desktops, laptops, mobile devices, printers, scanners etc.
  • Desktop Operating Systems - Windows and MAC OS
  • Software Support across various types of software (e.g., MS Office, POS system, accounting software etc.)
  • User Administration and Identity Management - Active Directory, MFA (Azure AD, Okta etc.)
  • Cloud based (SaaS) system - Microsoft 365, Windows365 etc.
  • Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
  • Document clear and concise facts-based actions and information in the ITSM system and maintain accurate time recording.
  • Ensure the user is updated on status of incident, communicated on the solution, and is satisfied with solution before closing ticket.
  • Provide case status updates to management and end-users according to service level guidelines
  • Collaborate with higher level support functions to transfer actions undertaken to ensure smooth transition and knowledge transfer
  • Provide / offer guidance and help users solve common IT problems.
  • Create and maintain relevant processes, procedures, and knowledge article documentation.
  • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
  • Performs miscellaneous job-related duties as assigned.


Reporting Relationship

Reports to: Reactive Operations Center (ROC) team lead


Attributes

To be successful in this position employee will have the following attributes

  • Client-focused. You are empathetic and "read" people and situations well. You understand that helping clients meet their business goals is critical to success. You like to take care of people and help make their work easier. You are excellent at setting expectations and careful to deliver on your promises.
  • Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.
  • Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
  • Problem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.


Skills, Qualifications and Experience


Skills

Mandatory

  • Strong knowledge of customer service practices and procedures
  • Strong interpersonal and communication skills; able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
  • Developed troubleshooting and diagnostic skills
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Demonstrated experience providing remote support via remote tools
  • Demonstrated knowledge and understanding of Microsoft Windows Desktop Operating systems, Microsoft 365, Collaboration tools, virus protection, and similar technologies critical to business operations.

Desirable

  • Demonstrated knowledge and understanding of Microsoft Windows Server products (2012 R2, 2016, 2019), Microsoft Azure Cloud based services.
  • Demonstrated knowledge and understanding networking technologies and concepts (TCP/IP, Wireless, Security etc.)


Qualifications

Mandatory

  • High school diploma or GED
  • CompTIA A+

Desirable

  • HDI - Support Center Analyst (HDI-SCA)
  • ITIL v4 Foundations Certification or Knowledge Centered Service (KCS) Principles and Foundations
  • CompTIA Network+, CompTIA Security+
  • Microsoft 365 Certified: Fundamentals
  • Microsoft 365 Certified: Modern Desktop Administrator Associate


Experience

Mandatory

  • 2+ years of Service/Help Desk experience providing IT Support
  • Experience working cooperatively in a team environment with other support groups via phone calls, email, and messaging chat tools.
  • Comfortable working a shift that falls between 10:00 AM and 9:00 PM to help provide late-day coverage in our 24/7/365 operation.

Desirable

Managed Service Provider (MSP) Experience in a Service Desk Role

What We Offer

  • You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We're good at what we do. We have fun, and we are fun.
  • You play a key role in helping others succeed, and you get to see the daily impact and importance of your work. You aren't a cog in the wheel - you matter.
  • As you spend time with us, you will quickly see that we live by our core values. Tell the Truth, Do the Right Thing, Everyone Benefits
  • We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, and more.

About Optimal Networks

Founded in 1991, Optimal Networks, LLC is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.


Last year, our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here. https://www.modernlawfirmbook.com/


With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart. Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.


https://www.optimalnetworks.com/company/scrapbook/

https://theteamworkadvantage.transistor.fm/episodes/heinan-landa-the-power-of-strong-organizational-core-values


It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service. We're about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.


Join us?

Apply