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Case Management Assistant Jobs in Frederick, MD (NOW HIRING)

Interfaith Works

Case Manager (Shelter)

Rockville, MD · On-site

$55K - $65K/yr

Case Management Supervisor Employment Status: Full-Time FLSA Status: Exempt Work Arrangement: On ... Housing and Resource Coordination * Assist participants with identifying, obtaining, and ...

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Case Management Assistant information

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How much do case management assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for case management assistant in Frederick, MD is $21.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $24.38 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
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What are the most commonly searched types of Case Management jobs in Frederick, MD?

The most popular types of Case Management jobs in Frederick, MD are:

What job categories do people searching Case Management Assistant jobs in Frederick, MD look for?

The top searched job categories for Case Management Assistant jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Case Management Assistant jobs?

Cities near Frederick, MD with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $43,963 per year, or $21.1 per hour.

Case Review Specialist/Medical Assistant

STG International

Rockville, MD

Full-time

Posted 20 days ago

Job description

STGi is currently seeking a Case Review Specialist/Medical Assistant to support our Federal Occupational Health (FOH) contract in Rockville, MD.

Position Type:   Onsite-Hybrid Telework schedule to follow after probationary period 

JOB SUMMARY: 

Provides direct support to the mission of Federal Occupational Health (FOH), a component of the Program Support Center (PSC), to improve the health, safety, and productivity of the Federal workforce by performing fulfillment of case review activities (review of service and provider fulfillment), interacting with internal and external customers regarding questions and clarification of services or other communication essential to the maintenance of the agreement and coordinating service delivery with FOH Business Operations team. 

Serves as a Case Review Specialist for the case review process to include ensuring exam scheduling, appropriate management and processing of all medical records, Quality Assurance (QA) checks are completed, and charges/administrative fees are entered on exams according to the Interagency Agreement (IAA). The Case Review Specialist will ensure that complete exams are sent to the Reviewing Medical Officer (RMO) for review in a timely manner via secure transmission. The RMO determinations will be sent to the customer agency and their employees (as applicable) via secure transmission.

 Other duties may include reaching out to clinics to retrieve missing exam items, working with Occupational Health Clinics (OHC) to ensure all portions of exam completed are billed for appropriately, collaborating with FOH team members to ensure workflow facilitates that customer needs are met, and relay any concerns raised by customers to Program Manager (PM).

ESSENTIAL FUNCTIONS: 

         Ensure exam scheduling requests are submitted timely, and appointment notifications are tracked in accordance with the designated timeframe and on designated trackers.

         Retrieve exams for case review processing (from the FOH clinics and the FOH Private Provider Network clinics).

         Enter in tickets for services performed at the FOH Private Provider Network (PPN) clinics.

         Process exams which include the QA of the exam, tracking any missing exam components, ensuring the exam is complete and has all components needed per the work order, and send the exam to the RMO for processing.

         Track exams and ensure exam processing is fluid and timely.

         Enter applicable data on RMO Timesheets.

         Ensure medical reviews, letters, and exams are sent securely as applicable.

         Enter tickets to charge the associated agency for the AMA/RMO time.

         Participate in cost recovery efforts which will include verifying/validating, editing, and updating billing tickets as needed.

         Professionally communicate with fellow team members and internal and external customers.

Exam Processing

Quality and Safety

         Ensure case review processing timeframes and quality assurance parameters are met as directed by the Program Manager (PM) before cases are forwarded to an RMO for review and/or to the agency.

         Attend all mandatory meetings and training as assigned.

         Demonstrate understanding of the Case Review process, work to learn new workflows and processes.

         Display competencies in all areas of case review.

Service Operations

         Ensure scheduling requests are submitted within 24 hours of receipt to the appropriate OHC or through the Private Network Provider (PPN).

         Ensure medical records are retrieved using the PPN portal daily and the internal electronic file storage.

         Reach out to OHC clinic to request records after exam completion. Follow up on any missing exam items timely and track to ensure requested item has been received, is complete, and is entered into the tracking system.

         Ensure exams are processed timely to meet the requirements of FOH. Upon receiving a complete exam, QA, send to the RMO (if applicable), complete data entry/tracking, and send RMO determination to agency.

         Escalate missing exam items to PM when items are not received.

         Transmit exams according to IAA specifics and dates tracked.

         Report all privacy and security breaches immediately according to FOH and HHS policy.

         Attend all meetings with team and internal customers as directed.

 

Administrative (Business/Management)

Procurement

         Coordinate with Business Operations team to provide customer services (e.g., exams, outreach, etc.) through FOH OHCs and the PPN.

         Assist with implementing new case review business and changing requirements for existing business when new agreements are initiated or if an existing agreement is modified.

Cost Recovery

         Ensure RMO and administrative billing is completed, review any discrepancies, and notify PM.

         Review PPN invoices each month, identify discrepancies, and correct billing as needed.

         Ensure all billing items have been entered correctly and timely, concurrently when reviewing exams.

         Demonstrate a complete understanding of the current database used for billing, RMO reviews and exam tracking.

         Participate in rolling audits by analyzing reports, validating charges, and ensuring any missing charges are entered or discrepancies rectified timely.

Staffing and Reporting Relationships

         Be on time to work and work all designated hours as determined by PM.

         Request leave according to specified timeframes with vendor and PM.

         Adhere to telework policy when permitted.

         Create a climate of trust, accountability, and professionalism. Report to PM staffing concerns which can affect productivity and morale.

         Identify and report problems with hardware, telecommunications or other issues impacting duties to PM.

Technology

         Fully knowledgeable and proficient in IT systems, for database tracking, billing, and other deliverables, to include but not limited to Microsoft Word, Excel, Outlook, Teams and Adobe Acrobat.

         Attends training on IT systems and completes mandatory IT training by specified deadlines.

         Inform PM of IT and other equipment needs, particularly those that prevent completion of case review processing within specified deadlines.

         Performs all FOH associated tasks on Government Furnished Equipment.

 

Strategy

Customer Service

         Manage customer/agency complaints professionally with feedback within 24-48 hours of receipt. If unable to resolve the complaint, communicate with customer this issue is being addressed and follow up as soon as possible, including PM. For urgent matters, notify PM immediately.

         Ensure exam processing timeline is met per the agency agreement.

         Communicate with RMO's when a specific/urgent request is needed.

Metrics

         Generate customer specific reports as required per the agency agreement.

         Input data into tracking sheets to retrieve metrics as requested by leadership.

         Suggest process improvements to PM to ensure that quality and efficiency goals for the case review team are met.

         Ensure data is entered completely for case review processing into database and onto agency specific trackers to include the exam scheduling tracker and exam tracker.

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About STG International

Sourced by ZipRecruiter

STG International is a leading organization in the field of Professional Services, providing a wide variety of solutions in healthcare staffing, executive level personnel, technical expertise and project management among others. The company, which began operations in 1997, is headquartered in Arlington, Virginia. STG International is underpinned by a strong mission to provide the highest quality of professional services to meet the evolving needs of its clientele in both public and private sectors, uniquely coupling innovative solutions with a client-focused approach.

Industry

Hospitals

Company size

1,001 - 5,000 Employees

Headquarters location

Arlington, VA, US

Year founded

1997

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