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Remote Call Transfer Agent Jobs in Tennessee (NOW HIRING)

AMBA

Professional Liability Insurance Agent

Memphis, TN · Remote

$55K/yr

Inside Sales Insurance Specialist (P&C | Professional Liability & Cyber) Remote | Full-Time About ... Prior inside sales, call center, or insurance sales experience * Comfort with both inbound and ...

ERM

Right of Way (ROW) Agent (Field Based)

Memphis, TN · On-site +1

$34.19 - $40.20/hr

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

ERM

Right of Way (ROW) Agent (Field Based)

Nashville, TN · On-site +1

$34.19 - $40.20/hr

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Erm

Right of Way (ROW) Agent (Field Based)

Nashville, TN · On-site +1

$34.19 - $40.20/hr

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Erm

Right of Way (ROW) Agent (Field Based)

Memphis, TN · On-site +1

$34.19 - $40.20/hr

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Acadia Healthcare

Intake Advisor 1

Franklin, TN · Remote

We are looking for a REMOTE Intake Advisor 1 to work 12:30pm - 9:00pm Central time. Acadia Health ... Works as part of the call center team to meet call center metrics and service targets. ESSENTIAL ...

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All JobsCall Transfer Agent JobsRemote Call Transfer Agent JobsRemote Call Transfer Agent Jobs in Tennessee

Remote Call Transfer Agent information

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What challenges might a remote call transfer agent encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What skills and qualifications are needed to thrive as a remote call transfer agent?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What is a remote call transfer agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.
What are the most commonly searched types of Call Transfer Agent jobs in Tennessee? The most popular types of Call Transfer Agent jobs in Tennessee are:
What are popular job titles related to Remote Call Transfer Agent jobs in Tennessee? For Remote Call Transfer Agent jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Call Transfer Agent jobs in Tennessee look for? The top searched job categories for Remote Call Transfer Agent jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Call Transfer Agent jobs? Cities in Tennessee with the most Remote Call Transfer Agent job openings:
Remote Call Transfer Agent jobs near you

Spanish Bilingual Remote Customer Service Representative

VIMO INC.

Nashville, TN • Remote

$19 - $20.50/hr

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.

Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.

Full-time/Seasonal

· $19.00/hr. Spanish Bilingual, plus performance incentives

Requirements

  • 18 years of age or older
  • Complete Background check and drug test within 3 days
  • Dedicated, private, and secure workspace
  • Personal device with functioning camera required for the Training Period
  • Committed to full attendance for paid 3-week Training period
  • Minimum Internet Speed of 100 mb/s with ethernet
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
  • NOT compatible with mobile internet service providers and/or satellites.
  • NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
    (For example, T-Mobile is not compatible with our internal systems)

Essential Responsibilities   

Inbound/Outbound Calls 

Deliver the highest level of customer service experience consistently 

Manage customer accounts and provide technical support 

Application Data Entry 

Online chat inquiries as assigned 

Interpret and follow defined procedures and policies 

Creative problem-solving skills 

Flexibility and adaptability to changing projects and updates  

Time and task management (multitasking and task prioritization) 

Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams  

Adhere to regulated guidelines for communications via all channels 

Qualifications  

Moderate to Advanced computer skills  

High level of comfort learning new technology 

High level of professionalism 

Excellent verbal and written communication skills 

Comfortable working from home 

Self-motivated and success-driven 

What We Offer  

Paid Training 

Full-Time, Seasonal role 

Performance and attendance-based incentives, in addition to the base pay 

The convenience of working from home 

Collaborative and supportive team environment   

401K Match  

Individual Coverage HRA (ICHRA) 

Paid time off (PTO) 

Preferred Experience (not required)  

Previous experience in customer support or technical support role  

Previous experience with Group and/or Individual health insurance, or the Affordable Care Act  

Previous experience in a Call Center  

Familiarity with CRM systems and practices  

Spanish Bilingual, a plus

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