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Remote Call Transfer Agent Jobs in Indiana (NOW HIRING)

$34.19 - $40.20/hr

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Ability to work in remote locations for long periods of time; * Excellent interpersonal skills and ... We call this capability our "boots to boardroom" approach for its comprehensive service model that ...

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is ... building agent harnesses, writing the tools those agents call, and owning the reliability and ...

Support data migration and ETL processes. * Ensure data integrity, security, and performance. AI ... Exposure to modern AI agent and LLM technologies. * Flexible remote work environment. * Opportunity ...

Financial Aid Counselor

Marion, IN · On-site +1

$38K - $50K/yr

Marion, IN, Hybrid (2 Office / 3 Remote) Categories: Financial Aid Job Title: Financial Aid ... Bachelor's degree or equivalent transferable work experience and skills Experience * Demonstrated ...

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Remote Call Transfer Agent information

What is the difference between Remote Call Transfer Agent vs Customer Service Representative?

AspectRemote Call Transfer AgentCustomer Service Representative
CredentialsBasic customer service skills, sometimes specific trainingSame as Remote Call Transfer Agent, often with additional certifications
Work EnvironmentRemote, call center or customer support settingRemote or in-office, customer support environment
Job FocusTransferring calls efficiently, routing to appropriate departmentsHandling customer inquiries, resolving issues, providing information
Common UsageCall centers, support lines, telecommunication companiesRetail, service industries, tech support

While both roles involve customer interaction via phone, Remote Call Transfer Agents primarily focus on transferring calls accurately and efficiently, whereas Customer Service Representatives handle a broader range of customer inquiries and issue resolution. The skills and environment overlap significantly, but their core responsibilities differ slightly.

What are the typical challenges a Remote Call Transfer Agent might encounter, and how can they be addressed?

As a Remote Call Transfer Agent, one common challenge is effectively managing high call volumes while ensuring accurate transfers and maintaining a positive customer experience. Distractions in a home environment and varying customer needs can also add complexity. To address these challenges, it's important to have a dedicated, quiet workspace, be proficient with call management software, and continuously improve communication skills. Proactively seeking feedback and participating in team meetings can also help agents stay aligned with best practices and company expectations.

What are the key skills and qualifications needed to thrive as a Remote Call Transfer Agent, and why are they important?

To thrive as a Remote Call Transfer Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, multi-line phone systems, and call center platforms is often required. Excellent listening, patience, and problem-solving abilities help agents handle calls efficiently and provide a positive customer experience. These skills ensure smooth call routing, customer satisfaction, and effective support in a remote work environment.

What is a Remote Call Transfer Agent?

A Remote Call Transfer Agent is a customer service professional who works remotely to manage inbound and outbound calls, transferring them to the appropriate departments or team members. Their primary responsibility is to ensure that callers are promptly and accurately connected to the right person or resource. They may also provide basic information, answer initial queries, and document call details in the company's system. This role requires excellent communication skills, attention to detail, and proficiency with call center software and phone systems.
What are the most commonly searched types of Call Transfer Agent jobs in Indiana? The most popular types of Call Transfer Agent jobs in Indiana are:
What are popular job titles related to Remote Call Transfer Agent jobs in Indiana? For Remote Call Transfer Agent jobs in Indiana, the most frequently searched job titles are:
What cities in Indiana are hiring for Remote Call Transfer Agent jobs? Cities in Indiana with the most Remote Call Transfer Agent job openings:
Right of Way (ROW) Agent (Field Based)

Right of Way (ROW) Agent (Field Based)

Erm

On-site, Remote

$34.19 - $40.20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 hours ago


Job description

ERM is hiringRight of Way (ROW) Agents across Multiple Locations in the U.S. to support pipeline and electric transmission project efforts. ROW Agents will be responsible for the acquisition of land, land rights, licenses, leases, permits and other documents necessary for the construction, operation and maintenance of facilities. This is a project term, field-based position with 100% travel.

Right-of-Way (ROW) positions are revolving/on-going positions that are filled on an as-needed basis for specific projects.Given the volume of applications received, we are unable to respond to all applicants, however, a recruiter will contact you if your experience is a suitable match with one of our upcoming projects. Thank you for your patience.

Physical demands required for the successful performance of this job include standing and/or walking for long hours in a day on uneven and steep terrain, and possibly during variable weather conditions.

REQUIREMENTS:

  • Conductdiverse and complex negotiations with land owners (or their designees).

  • Work on the settlement of complex damage claims with land owners (or their designees) relative to property damage caused or created during the construction.

  • Search courthouse and other records to determine present property ownership(s) and the extent of interest therein.

  • Advise and assist in establishing a range of fair market values to be used in the acquisition of land and land rights.

  • Draft and/or supervise the preparation of documents for rights of entry, damage claims, contracts, easements, licenses, leases, permits, options to purchase and other documents as may be necessary to acquire adequate rights for the project.

  • Compliance with corporate health and safety policies.

  • Perform other duties as assigned or required.

REQUIREMENTS:

  • High school diploma.

  • 3 to 6 years of ROW experience.

  • Solid working knowledge of personal computers, Microsoft Office Suite, Google Earth, ArcGIS and data management software.

  • Knowledgeable in real estate values and accepted real estate appraisal practices.

  • Ability to work in remote locations for long periods of time;

  • Excellent interpersonal skills and a high degree of professionalism;

  • Ability to communicate effectively through oral and written communications.

  • Must meet criteria identified in Job Demands & Conditions Analysis for Office and Field Positions.

For the Right of Way (ROW) Agent position, we anticipate the annual base pay of $71,126 - $83,651, $34.19/hr - $40.2/hr, limited-term, non-exempt. An employee's pay position within this range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We also may have instances where employee's fall outside of the range based on the factors noted above. This job may be eligible for bonus pay (casual and fixed term/Flexforce employees are NOT bonus eligible).

We offer a comprehensive package of benefits including paid time off, medical, dental, vision, 401(k), life & disability insurance to benefits eligible* employees.

*Benefits Eligibility is limited to Regular employees regularly scheduled to work 20 or more hours per week. Fixed-Term employees (including Flexforce) who are regularly scheduled to work 20 hours a week or more are eligible for a limited benefits package. Casual employees are NOT benefits eligible. See your recruiter for more details.

You can apply for this role through https://www.erm.com/careers/apply/ or through the internal careers portal if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, determinable, and payable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Who We Are:

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Please submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Thank you for your interest in ERM!


ERM logo

About ERM

Sourced by ZipRecruiter

As the largest global pure play sustainability consultancy, we partner with the world's leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations. At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our "boots to boardroom" approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

City of London, Greater London, GB

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