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Remote Call Reviewer Jobs in Boston, MA (NOW HIRING)

Account Executive

Boston, MA · On-site +1

$90K/yr

Set daily call blocks to ensure a robust pipeline. * Make 50-100 outbound dials a day as a minimum ... Hybrid office/remote work schedule. At CINC, we celebrate and support our differences. We listen ...

Software Engineer

Chelmsford, MA · On-site +1

$105K - $142K/yr

Work arrangements may include a mix of in-office and remote work, depending on the nature of the ... com or call +1 (978) 262-2400 to discuss your needs. Review EEO Law & EEO Statement. Brooks ...

New

Regional Facility Manager

Braintree, MA · On-site +1

$115K - $130K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Develop, review, analyze, and submit repair proposals, scopes of work, and cost estimates to ensure ...

Regional Facility Manager

Braintree, MA · Remote

$69K - $89K/yr

This is a remote based position with up to 25% travel required. Serving as the primary liaison to ... Develop, review, analyze, and submit repair proposals, scopes of work, and cost estimates to ensure ...

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

New

Description Fully REMOTE Customer Service Representative opening for a Financial Services customer ... Support departmental initiatives, quality reviews, and process enhancements. Uphold a positive and ...

New

Remote Who We Are: Tuesday Health is a value-based palliative care provider group dedicated to ... Ship via Azure DevOps (repos, pipelines, environments), following branch policies and PR reviews

The world's leading AI code review and verification platform. * SonarQube Foundation Agent ... We move with a mindset we call CODE: * Committed to our customers and community. * Obsessed with ...

The world's leading AI code review and verification platform. * SonarQube Foundation Agent ... We move with a mindset we call CODE: * Committed to our customers and community. * Obsessed with ...

Lead and mentor a team of remote consultants, supporting their development and optimizing workload ... Facilitate client meetings, Quarterly Business Reviews, and alignment sessions to communicate ...

Commissions Analyst

Roslindale, MA · Remote

$60 - $70/hr

Job Title: Commission Analyst Location: 100% Remote working EST! Employment Type: Temporary ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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Showing results 21-40

Remote Call Reviewer information

See Boston, MA salary details

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$32

$52

How much do remote call reviewer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote call reviewer in Boston, MA is $32.47, according to ZipRecruiter salary data. Most workers in this role earn between $24.57 and $39.71 per hour, depending on experience, location, and employer.

What is a remote call reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a remote call reviewer?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by remote call reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are popular job titles related to Remote Call Reviewer jobs in Boston, MA? For Remote Call Reviewer jobs in Boston, MA, the most frequently searched job titles are:

Territory Account Manager - U.S. (Remote)

Becton, Dickinson and Company

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


BD rating

7.3

Company rating: 7.3 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

304th of 487 rated machine equipment manufacturers


Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Territory Account Manager is responsible for the sale of BDM PS products and services to pharmaceutical or medical devices accounts, maintaining sustainable business relationships to manage existing business and develop new business relationships with new pharmaceutical or medical devices accounts. The Territory Account Manager will also work on special projects as assigned by BDM PS Management to support BDM PS business objectives.

Responsibilities:

  • Achieve or exceed the sales goals as established in the Annual or multi annual Plan for the territory, based on growth rate consistent with the average of the reference markets.

  • Plan, organize customers' interfaces (calls, prospecting calls, day to day calls...) by himself/herself, or thanks to business assistants/support personnel, on assigned accounts to present, promote and sell products within the scope of BDM PS combination of existing solutions or aligned to global account strategy, as applicable.

  • Utilize a lean approach and standard offer (products or services) to generate incremental profit or maintain current sales.

  • Develop and obtain approved business case for customized offers.

  • Plan and organize all travel for account visits to maximize the account coverage, optimize use of their time and other BDM PS attendees, and respect expenses budget.

  • Establish efficient working relationships with all customers' contacts in a favorable manner. Provide an adequate service level to the customer.

  • Develop an in-depth knowledge of Territory accounts and relevant knowledge accounts in their area of responsibility and the key decision making personnel within these accounts.

  • Participate in internal and external management meetings when requested by BDM PS management.

  • Provide technical support with relevant functional teams or by himself on the standard offer.

  • Is able by himself/herself, or thanks to experts, to problem solve and bring effective solutions to customer that are aligned to BDM PS standard offer.

  • Maintain records and reporting systems as required for the general operation of the business. Maintain such records and reports in a current condition and observe prudent good business practices in assuring that such materials are kept in a manner that permits easy access, review, and use as required.

    • Prepare and maintain customer profiles on each and every customer in the area of responsibility through sf.com

    • Facilitate customer meetings to drive territory strategy in support of region or global account strategy

    • Prepare and submit sales call reports as required

    • Prepare, submit and follow monthly reports and sales re-forecasts as required.

    • Develop sales forecasts by account and product lines and submit same to Management monthly (i.e. demand management systems).

    • Prepare and manage commercial and confidentiality contracts.

  • Prepare products offer to propose in BD PartnerPath where appropriate and manage Pipeline of leads and opportunities.

  • Maintain accurate and timely records on competition and advise Management, in writing, and submit samples, specifications and literature in a timely manner, of any changes in the competitive situation.

  • Prepare and submit an Annual Plan for assigned accounts including unit sales forecast and written comments on either opportunities or threats.

  • Manage deployment and execution of Annual Plan.

  • Maintain and control expenses in line with company guidelines and annual budget.

  • Participate in trade associations as deemed desirable, required, and/or recommended by Management.

  • Manage and support special project initiatives as assigned.

Minimum Requirement:

  • Degree level qualification; or equivalent combination of education and experience.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we are committed to supporting our associates' well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

  • Annual Bonus

  • LTI Bonus

  • Potential reimbursement of vehicle use/mileage(remove if position not eligible,refertoNJ Benefitsmatrix)

Health and Well-being Benefits

  • Medical coverage

  • Health Savings Accounts

  • Flexible Spending Accounts

  • Dental coverage

  • Vision coverage

  • Hospital Care Insurance

  • Critical Illness Insurance

  • Accidental Injury Insurance

  • Life and AD&D insurance

  • Short-term disability coverage

  • Long-term disability insurance

  • Long-term care with life insurance

Other Well-being Resources

  • Anxiety management program

  • Wellness incentives

  • Sleep improvement program

  • Diabetes management program

  • Virtual physical therapy

  • Emotional/mental health support programs

  • Weight management programs

  • Gastrointestinal health program

  • Substance use management program

  • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit

Retirement and Financial Well-being

  • BD 401(k) Plan

  • BD Deferred Compensation and Restoration Plan

  • 529 College Savings Plan

  • Financial counseling

  • Baxter Credit Union (BCU)

  • Daily Pay

  • College financial aid and application guidance

Life Balance Programs

  • Paid time off (PTO), including all required State leaves

  • Educational assistance/tuition reimbursement

  • MetLife Legal Plan

  • Group auto and home insurance

  • Pet insurance

  • Commuter benefits

  • Discounts on products and services

  • Academic Achievement Scholarship

  • Service Recognition Awards

  • Employer matching donation

  • Workplace accommodations

Other Life Balance Programs

  • Adoptionassistance

  • Backup day care and eldercare

  • Support for neurodivergent adults, children, and caregivers

  • Caregivingassistancefor elderly and special needs individuals

  • Employee Assistance Program (EAP)

  • Paid Parental Leave

  • Support for fertility, birthing, postpartum, and age-related hormonal changes

Leave Programs

  • Bereavement leaves

  • Military leave

  • Personal leave

  • Family and Medical Leave (FML)

  • Jury and Witness Duty Leave

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work LocationUSA NJ - Franklin LakesAdditional LocationsWork Shift

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About BD

Sourced by ZipRecruiter

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Industry

Medical equipment and supplies manufacturing and manufacturing

Company size

10,000+ Employees

Headquarters location

Franklin Lakes, NJ, US

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