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Remote Call Reviewer Jobs in Alabama (NOW HIRING)

Liveops

Remote Customer Service Agent

Montgomery, AL · Remote

$15.25 - $20.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Mobile, AL · Remote

$15.50 - $20.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Madison, AL · Remote

$14 - $18.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Bessemer, AL · Remote

$13.75 - $18.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Florence, AL · Remote

$14 - $18.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Dothan, AL · Remote

$14 - $18.75/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Gadsden, AL · Remote

$12.75 - $17/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Phenix City, AL · Remote

$14 - $18.75/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Decatur, AL · Remote

$14.50 - $19.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Tuscaloosa, AL · Remote

$14.50 - $19.25/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Huntsville, AL · Remote

$15.25 - $20.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Birmingham, AL · Remote

$14.50 - $19.50/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Liveops

Remote Customer Service Agent

Athens, AL · Remote

$15 - $20/hr

Ability to navigate multiple systems and accurately document call notes. * Comfortable working ... Review detailed technology requirements Hours * Flexible scheduling; client hours of operation vary.

Tribe Wellness

$55K - $100K/yr

That's where you, our Sales Specialist (called a Protocol Review Specialist in our world), make the ... Ethernet connection strongly preferred because it provides the most consistent call quality ...

Harris

$10/hr

Chart Review 8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min * Total Time Spent:44 min = 2 encounters * As a productivity-based position - there is no compensation outside ...

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Showing results 21-40

All JobsCall Reviewer JobsRemote Call Reviewer JobsRemote Call Reviewer Jobs in Alabama

Remote Call Reviewer information

See Alabama salary details

$8

$24

$50

How much do remote call reviewer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote call reviewer in Alabama is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $30.29 per hour, depending on experience, location, and employer.

What is a remote call reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a remote call reviewer?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by remote call reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in Alabama? The most popular types of Call Reviewer jobs in Alabama are:
What are popular job titles related to Remote Call Reviewer jobs in Alabama? For Remote Call Reviewer jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Call Reviewer jobs in Alabama look for? The top searched job categories for Remote Call Reviewer jobs in Alabama are:
Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in Alabama as of August 2026, with employment types broken down into 69% Full Time, 25% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $50,018 per year, or $24 per hour.

Remote Monitoring Center Manager

DSI Security Services

Dothan, AL • Remote

$65K - $75K/hr

Full-time

PTO

Posted yesterday

New

DSI Security rating

4.8

Company rating: 4.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

100th of 116 rated security

Job description

Remote Monitoring Center Manager
Location: Dothan, AL
Pay Rate: $65,000 - $75,000

Company Overview

DSI Security Services is a leading provider of contract security solutions, serving clients across multiple industries nationwide. Founded on the principle of DWYSYWD — “Do What You Say You Will Do,” DSI is committed to accountability, professionalism, and delivering consistent, high-quality service.
We believe success starts with our people. Through thoughtful recruiting, ongoing training, and strong operational support, DSI creates work environments that align with both our clients’ expectations and our core values. Our focus on integrity, teamwork, and continuous improvement allows us to build long-term partnerships with clients while providing meaningful career opportunities for our employees.
Position Summary

DSI Security Services is seeking a highly motivated and experienced Remote Monitoring Center Manager to lead the daily operations of our Remote Monitoring Center (RMC). This position is responsible for operational performance, staffing, customer service, technology oversight, quality assurance, and continuous improvement of DSI’s remote video monitoring services.
The ideal candidate will have proven leadership experience in a 24/7 mission-critical environment and a strong technical understanding of video surveillance, alarm monitoring, access control, network infrastructure, and monitoring automation platforms.
This position serves as the primary operational leader for the RMC and works closely with Shift Supervisors, Technical Services, Sales, Customer Success, and Executive Leadership.
Essential Duties and Responsibilities

Leadership and Personnel Management
  • Lead, coach, and develop Monitoring Center personnel.
  • Maintain appropriate staffing levels for uninterrupted 24/7/365 operations.
  • Recruit, interview, hire, onboard, train, and retain qualified team members.
  • Manage employee schedules, timesheets, PTO requests, performance evaluations, and development plans.
  • Establish individual and team performance goals tied to operational metrics.
  • Promote a culture of accountability, teamwork, professionalism, and exceptional customer service.
  • Maintain regular communication with all shifts, including periodic after-hours engagement.
Monitoring Operations
  • Ensure compliance with established Standard Operating Procedures and customer-specific response protocols.
  • Monitor alarm response times, operator utilization, event processing, escalation compliance, SLA performance, and customer satisfaction.
  • Review alarm and incident activity to identify trends, risks, and opportunities for improvement.
  • Investigate missed alarms, procedural deviations, and customer complaints.
  • Support the onboarding of new customers and the transition of new sites into operation.
  • Prepare and review client reports, dashboards, and operational performance metrics.
  • Provide Monitoring Specialist coverage during peak activity, staffing shortages, emergencies, or disaster recovery events.
  • Remain available for critical after-hours operational escalations.
Technology and Systems
  • Oversee the daily operation and optimization of Immix, video management systems, AI video analytics, and communication and notification platforms.
  • Partner with Technical Services to troubleshoot and resolve system issues.
  • Support the testing, deployment, and implementation of new technologies.
  • Ensure the operational readiness of workstations, monitoring displays, networking equipment, and communications systems.
  • Maintain accurate technical and operational documentation.
  • Support cybersecurity best practices and operational security controls.
Customer Service and Business Operations
  • Build strong customer relationships and serve as an escalation point for service-related concerns.
  • Participate in customer review meetings and performance discussions.
  • Collaborate with customers to develop and maintain customized response procedures.
  • Support service expansions, renewals, proposals, and new monitoring offerings.
  • Ensure customer accounts are accurately configured and maintained according to contractual requirements.
  • Coordinate with Accounting regarding account setup, billing, and service changes.
Quality, Compliance, and Business Continuity
  • Lead quality assurance initiatives, operational audits, and performance improvement efforts.
  • Maintain documentation required for certifications, audits, and client security requirements.
  • Identify and address operational, technology, and service-delivery risks.
  • Support the development and testing of Business Continuity and Disaster Recovery plans.
  • Coordinate disaster recovery exercises and system failover testing.
  • Maintain the operational readiness of the RMC facility and equipment.
  • Support customer tours, inspections, and compliance audits as needed.
Minimum Qualifications

Education
  • Bachelor’s degree in Computer Science, Information Technology, Criminal Justice, Business Management, Security Management, or a related field preferred.
  • An equivalent combination of education and relevant experience may be considered.
Experience
  • At least five years of leadership experience in a 24/7 operational environment.
  • At least three years of experience managing personnel in a monitoring center, command center, Security Operations Center (SOC), Network Operations Center (NOC), or similar environment.
  • Experience with alarm monitoring, remote video monitoring, dispatch operations, or critical event response.
  • Experience with the Immix monitoring automation platform is preferred.
  • Working knowledge of IP networking, VPNs, cloud-hosted systems, and cybersecurity fundamentals.
Knowledge, Skills, and Competencies
  • Strong leadership, coaching, and team-development skills.
  • Excellent verbal and written communication abilities.
  • Strong analytical, organizational, and problem-solving skills.
  • Exceptional customer service and relationship-management abilities.
  • Ability to analyze performance metrics and lead continuous improvement initiatives.
  • Ability to manage competing priorities in a fast-paced environment.
  • Sound judgment and decision-making skills during emergencies.
  • Strong attention to detail and commitment to quality.
  • Ability to collaborate effectively across departments.
Working Conditions
  • This position is primarily office-based within the Remote Monitoring Center.
  • Standard business hours are Monday through Friday; however, the RMC operates 24/7/365.
  • Flexibility is required for after-hours incidents, staffing needs, technology outages, major customer events, and disaster recovery situations.
  • Occasional travel may be required for customer meetings, training, audits, or company events.
#CORP25
Why Join DSI?
At DSI, you'll help shape the future of Remote Video Monitoring through advanced technologies, AI-driven security solutions, and industry-leading customer service. As a key member of our Monitoring Center team, you'll work with innovative monitoring platforms, cutting-edge analytics, and a growing portfolio of enterprise customers while contributing to the success of a rapidly expanding business.
DSI Security Services is a drug free employer complies with all applicable laws regarding affirmative action and equal opportunity in all its activities and programs and does not discriminate against anyone protected by law because of age, color, disability, national origin, race, religion, sex, handicap, or status as a veteran or disabled veteran.
DSI Security Services is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources.

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