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Remote Call Monitoring Jobs in Virginia (NOW HIRING)

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... Preferred Skills and Qualifications: - Knowledge of and the ability to monitor logs and scheduled ...

Management Sciences for Health

Location Consultants can be remote or on-site based as required by MSH. Instructions for applying ... Disease Surveillance * Monitoring, Evaluation, Research & Learning * Global Health Security

Regent University

Workforce Analyst

Virginia Beach, VA · On-site +1

Virginia Beach, VA. (Qualified candidates may be considered for remote work.) Essential duties ... Conduct daily call center queue monitoring to ensure correct balance of staff with volume of both ...

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Remote Call Monitoring information

See Virginia salary details

$10

$17

$24

How much do remote call monitoring jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for remote call monitoring in Virginia is $17.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.85 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Virginia? For Remote Call Monitoring jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Virginia look for? The top searched job categories for Remote Call Monitoring jobs in Virginia are:
What cities in Virginia are hiring for Remote Call Monitoring jobs? Cities in Virginia with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Infographic showing various Remote Call Monitoring job openings in Virginia as of July 2026, with employment types broken down into 100% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,503 per year, or $17.1 per hour.

Resident Billing Call Center Representative

Sunriseseniorliving

Mclean, VA • Remote

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

The Resident Billing Call Center Agent serves as the first point of contact for residents and families with billing questions. Working remotely in a high-volume call center environment, this role delivers compassionate, efficient support while driving first-call resolution and maintaining billing accuracy.What You'll Do: Answer inbound calls within service level targets Provide empathetic, professional assistance and use de-escalation techniques when needed Research resident accounts and explain charges clearly Update billing systems (PCC) and document calls accurately Collaborate with community leaders to resolve complex inquiries Escalate urgent issues appropriately with detailed handoffs Support Move-In/Move-Out processing and resident refunds Monitor AR aging and assist with collections efforts Assist with LTC submissions and month-end billing activities Maintain compliance with privacy, audit and documentation standardsResident Billing Call Center Agent - Provide Compassionate Support and Resolve Billing InquiriesCall Center Representative | Customer Service | Billing Support | Accounts Receivable | Healthcare Billing | Remote
Pay Range:18.38 - 22.98

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals - at work and in your life.

We also offer benefits and other compensation that include:

  • Medical, Dental, Vision, Life, and Disability Plans

  • Retirement Savings Plans

  • Employee Assistant Program / Discount Program

  • Paid time off (PTO), sick time, and holiday pay

  • myFlexPay offered to get paid within hours of a shift

  • Tuition Reimbursement

  • In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

  • Some benefits have eligibility requirements

Apply today to learn why Sunrise Senior Living is a certified Great Place to WorkEqual Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

Apply