Remote Call Monitoring Jobs in Virginia (NOW HIRING)

Description

We are seeking a Network Monitoring Administrator to perform administrative, reporting, design, and maintenance tasks on various Enterprise Monitoring platforms. Knowledge requirements include various Server Operating Systems, WAN/LAN Network concepts and devices, and Monitoring Software packages from a variety of vendors including Microsoft, Broadcom, Dynatrace, and Nexthink. Members of the Enterprise Monitoring Systems team will interface with customers from all levels of the organization and will need to demonstrate an understanding of how Enterprise Systems impact each Customer’s work to implement the Tools in a comprehensive, Customer-facing fashion. A successful member of the team will be able to provide individual and group training on the tool set and will be able to write technical and policy documentation as needed.

Duties / Responsibilities / Experience:

• Maintain Server Operating Systems – Windows Server 2022 and Red Hat Enterprise Linux 8 and 9) running on physical and VM platforms

• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems

• A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, SONET, Ethernet, Fiber, etc…)

• Ability to communicate complex technical subjects to non-technical customers

• Follow agreed processes and procedures for providing solutions to customer requests or issues

• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards

• Delivering customer communication to the appropriate level of understanding to ensure a successful outcome

• Document policies, procedures and issues in ticketing system as well as in internal knowledge base

• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients

• Ability to work independently as well as part of a team as required

• Demonstrate strong client relationship skills

• Willingness to work on a rotating On Call Schedule

Skills:

• Install, Upgrade, Maintain, and provide training/documentation for a suite of Monitoring Tools including but not limited to:

• Microsoft System Center Operations Manager (SCOM)

• Broadcom DX NetOps Spectrum

• Broadcom DX NetOps Network Flow Analysis

• Broadcom DX NetOps Performance Manager

• Dynatrace (Upcoming)

• Nexthink (Upcoming)

• Familiarity with Cisco IOS, Networking Config Files, Concepts and Hardware

• MS PowerShell

• SNMP v3 Traps and Polling

• Bandwidth Analysis

• Advanced Microsoft Excel skills for Monthly Reporting

• Advanced System and Network Troubleshooting Skills

• SQL and MySQL

Skills

Dynatrace, Monitoring tools, cisco routers, cisco switches, broadcom, powershell, SQL, Solarwinds, Linux

Requirements

Active DoD Secret clearance or higher

DoD 8570 IAT II certification

Experience Level

Entry Level

This is a Contract position based out of Reston, VA.

The pay range for this position is $55.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on May 29, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.