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Remote Call Monitoring Jobs in Minnesota (NOW HIRING)

Essentia Health

Access Coordinator

Duluth, MN · On-site +1

$19.61 - $29.22/hr

Regularly reviews and monitors assigned work queues, identifying, and focusing on accounts with the ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8:00 Shift End ...

Northfield Hospital & Clinics

Medical Coder

Northfield, MN · Remote

$22.80 - $32.18/hr

Monitors coding worklists, such as claims, denials, account checks, and tasks and ensures timely ... Casual/Call * Varying Days/Shifts * Remote work setting, but must live in the state of Minnesota ...

Northfield Hospital & Clinics

Medical Coder

Northfield, MN · Remote

$22.80 - $32.18/hr

Monitors coding worklists, such as claims, denials, account checks, and tasks and ensures timely ... Casual/Call * Varying Days/Shifts * Remote work setting, but must live in the state of Minnesota ...

Essentia Health

Health Unit Coordinator

Duluth, MN · On-site +1

$18.15 - $27.04/hr

FTE: 0.6 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America ... Yes Call Obligation: No Union: SMMC USWA (SMUMS) Union Posting Deadline: 05/26/2026 Compensation ...

Essentia Health

Health Unit Coordinator

Duluth, MN · On-site +1

$18.15 - $27.04/hr

FTE: 0.8 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve Rotation (United States of America ... Yes Call Obligation: No Union: SMMC USWA (SMUMS) Union Posting Deadline: 05/26/2026 Compensation ...

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Remote Call Monitoring information

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How much do remote call monitoring jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote call monitoring in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Minnesota? For Remote Call Monitoring jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Call Monitoring jobs in Minnesota look for? The top searched job categories for Remote Call Monitoring jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Call Monitoring jobs? Cities in Minnesota with the most Remote Call Monitoring job openings:
Remote Call Monitoring jobs near you
Senior Revenue Integrity Analyst - Charge Build/Foundation

Senior Revenue Integrity Analyst - Charge Build/Foundation

Essentia Health

Duluth, MN • On-site, Remote

$62K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago

Essentia Health rating

7.0

Company rating: 7.0 out of 10

Based on 205 frontline employees who took The Breakroom Quiz

403rd of 872 rated healthcare providers

Job description

Building Location:Business Service CenterDepartment:1006210 REVENUE INTEGRITY - EH SSJob Description:The Senior Revenue Integrity Analyst - Charge Build/Foundation serves as the enterprise subject matter expert for charge configuration, Epic build integrity, and chargemaster (CDM) governance. This role is responsible for ensuring the foundational accuracy of charge build within Epic, including CPT/HCPCS assignment, revenue code mapping, modifier logic, pricing alignment, and general ledger linkage. This position safeguards the structural integrity of the organization's revenue cycle by overseeing new charge build requests, maintaining CDM accuracy, supporting regulatory updates, and ensuring standardized charge configuration across all facilities and service lines. This role works proactively and cross-functionally with Finance, Coding, Compliance, Patient Access, Billing, Clinical Departments, Informatics, and IT to prevent downstream denials, revenue leakage, and compliance risk.Education Qualifications:

Key Responsibilities:

  • Lead EPIC (HB/PB) charge build, including CPT/HCPCS, revenue codes, modifiers, pricing, GL mapping, router rules, and testing for new or expanded services

  • Maintain and govern the chargemaster through regulatory updates, CDM standardization, defensible pricing, and price transparency accuracy

  • Partner with IT and Clinical Informatics to ensure compliant and optimized charge setup

  • Establish and monitor charge reconciliation controls, policies, education, variance investigation, and escalation of financial risk

  • Promote alignment with Epic Foundation principles and Epic Gold Standard workflows

  • Oversee charge capture performance, monitoring charge lag, work queues, and root causes of missed or incorrect charges

  • Implement systemic corrections to prevent recurring issues

  • Conduct denial root cause analysis, monitor payer edits, and implement build and workflow corrections in partnership with operational, IT, and Revenue Cycle leaders

  • Develop and maintain revenue integrity dashboards, KPIs, and reports to help inform and guide leadership actions

  • Serve as escalation point for complex issues and mentor Revenue Integrity team members while leading cross-functional optimization initiatives

Education Requirements:

  • Bachelor's degree in a related field.

  • Extensive relevant experience may be considered in lieu of formal education.

Required Qualifications:

  • Epic Resolute (HB and/or PB) experience

  • 5+ years in Revenue Integrity, CDM Build/Maintenance, Revenue Cycle, Coding, or healthcare finance

  • Advanced knowledge of CPT/HCPCS, revenue codes, CMS billing regulations, charge build workflows and CDM governance

  • Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), including advanced Excel skills for data analysis and reporting

Preferred Qualifications:

  • Epic HB or PB certification

  • CRCR, CHRI, CPC, CCS, RHIA, RHIT or similar certification

  • Experience leading charge standardization initiatives in an integrated health system

  • Knowledge of payer contracts and reimbursement methodologies

Licensure/CertificationQualifications:FTE:1

Possible Remote/Hybrid Option:

RemoteShift Rotation:Day Rotation (United States of America)Shift Start Time:DaysShift End Time:DaysWeekends:NOHolidays:NoCall Obligation:NoUnion:Union Posting Deadline:

Compensation Range:

$62,691.20 - $94,036.80Employee Benefits at Essentia Health: At Essentia Health, we're committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

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About Essentia Health

Sourced by ZipRecruiter

Headquartered in Duluth, Minnesota, Essentia Health combines the strengths and talents of 13,500 employees, including 3,500 registered nurses & licensed practical nurses, who serve our patients and communities through the mission of being called to make a healthy difference in people's lives. Essentia Health, which includes many Catholic facilities, is guided by the values of Quality, Hospitality, Respect, Joy, Justice, Stewardship and Teamwork. The organization lives out its mission by having a patient-centered focus at 14 hospitals, 70 clinics, six long-term care facilities, three assisted living facilities, three independent living facilities, five ambulance services and one research institute.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Duluth, MN, US

Year founded

2004

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