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Remote Call Monitoring Jobs in Minnesota (NOW HIRING)

Utilize call center tools to observe agents' actual state compared to scheduled state * Monitor ... Remote Weekly paycheck Dedicated Onboarding Specialist & Recruiter Access to Adecco's Aspire ...

This is a primarily remote position , but candidates must live within commuting distance of Eden ... Create, assign, and monitor shipment loads to ensure accurate and timely execution. * Schedule ...

New

Logistics Coordinator

Hopkins, MN · On-site +1

$21.50/hr

This is a primarily remote position , but candidates must live within commuting distance of Eden ... Create, assign, and monitor shipment loads to ensure accurate and timely execution. * Schedule ...

Revenue Integrity Analyst II

Duluth, MN · On-site +1

$57K - $86K/yr

... Monitor and investigate reconciliation variances and charge lag trends. • Perform root cause ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Days Shift End ...

Revenue Integrity Analyst II

Duluth, MN · On-site +1

$57K - $86K/yr

Monitor and investigate reconciliation variances and charge lag trends. Perform root cause analysis ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Day Shift End Time:

Revenue Integrity Analyst II

Duluth, MN · On-site +1

$57K - $86K/yr

Monitor and investigate reconciliation variances and charge lag trends. Perform root cause analysis ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: Days Shift End ...

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Remote Call Monitoring information

See Minnesota salary details

$10

$16

$24

How much do remote call monitoring jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote call monitoring in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What are popular job titles related to Remote Call Monitoring jobs in Minnesota? For Remote Call Monitoring jobs in Minnesota, the most frequently searched job titles are:
What cities in Minnesota are hiring for Remote Call Monitoring jobs? Cities in Minnesota with the most Remote Call Monitoring job openings:
Infographic showing various Remote Call Monitoring job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,073 per year, or $16.9 per hour.

On-Call Triage Registered Nurse (RN) - Remote (1099 Independent Contractor Role)

VeriCore Consulting Group

Rochester, MN • Remote

Contractor, Per diem

Posted 7 days ago


Job description

On-Call Triage Registered Nurse (RN)

Remote | Evenings | Overnights | Weekends | Holidays

Per Diem / PRN Position / 1099 Independent Contractor Role

Job Objective

VeriCore Consulting Group is seeking experienced Registered Nurses to provide overnight clinical triage support for Assisted Living and Memory Care communities across multiple states.

The Triage RN is responsible for delivering sound clinical judgment, exceptional communication, and efficient problem-solving through remote triage support for onsite staff. This role requires the ability to assess incidents, changes in resident condition, and staff concerns through high-volume telephonic communication while maintaining professionalism, accuracy, and calm decision-making under pressure.

Additionally, the Triage RN will coordinate outbound communication with hospice agencies, home health providers, pharmacies, physicians, families, and other healthcare partners as needed.


Qualifications

  1. Current RN license in good standing
  2. Compact - Multi-state licensure required
  3. Minimum of 5–7 years of combined experience in:
    1. Assisted Living
    2. Memory Care
    3. Long-Term Care
    4. Skilled Nursing
    5. Geriatric or Senior Care
  4. Strong clinical assessment and investigative skills
  5. Excellent verbal and written communication abilities
  6. Strong organizational skills with the ability to work independently and remain self-accountable in a remote environment
  7. Experience with Electronic Health Record systems preferred, including:
    1. ECP
    2. PointClickCare
    3. Eldermark
    4. Epic
    5. MatrixCare
    6. Residex
  8. Experience with telehealth and remote communication technologies preferred
  9. Strong working knowledge of:
    1. Pharmacology
    2. Blood glucose monitoring
    3. Emergency preparedness
    4. First aid and urgent response protocols
    5. High-acuity senior care
  10. Ability to remain calm, professional, and solution-focused during emergent situations
  11. Team-oriented mindset with flexibility to assist in schedule coverage as operationally needed

Essential Responsibilities

  1. Answer incoming triage calls during scheduled shifts, including evenings, overnights, weekends, and holidays
  2. Assess resident incidents, falls, medication concerns, behavioral changes, and emergent clinical situations remotely
  3. Provide guidance and direction to onsite caregiving teams regarding appropriate interventions and escalation procedures
  4. Make outbound calls to:
    1. Hospice agencies
    2. Home health providers
    3. Pharmacies
    4. Physicians
    5. Families
    6. Emergency contacts
  5. Document all interactions and recommendations appropriately within the Electronic Health Record
  6. Maintain HIPAA compliance and confidentiality standards at all times
  7. Communicate effectively and professionally with a diverse workforce and healthcare partners
  8. Maintain strong attention to detail and timely follow-through
  9. Participate in mandatory meetings, trainings, and continuing education requirements
  10. Maintain all applicable nursing licenses and CEU requirements
  11. Support and promote VeriCore’s mission, values, and culture of service excellence

 

Work From Home Requirements

This is a remote/work-from-home position.

Candidates must have:

  1. A quiet, professional workspace free from excessive background noise or interruptions
  2. Reliable high-speed internet capable of supporting required systems and communication platforms
  3. Ability to safely and securely handle HIPAA-protected information in a home office environment
  4. Ability to communicate clearly via phone and telehealth platforms
  5. Ability to utilize multiple software platforms and EHR systems simultaneously

Travel or temporary work locations must be approved in advance to ensure adequate internet connectivity and security standards are maintained.


Schedule Expectations

  1. Evening and overnight weekday coverage
  2. Every other weekend rotation required
  3. Every other holiday rotation required
  4. Additional weekend and holiday shift opportunities available based on operational need and call volume
  5. Flexible PRN scheduling opportunities available

Physical & Professional Expectations

  1. Ability to remain seated and actively engaged for extended periods
  2. Ability to effectively communicate through telephonic and virtual platforms
  3. Ability to accurately input documentation into EHR systems
  4. Must not consume alcohol or illegal substances while on duty or within 12 hours prior to scheduled shift
  5. Must maintain professionalism, responsiveness, and clinical accuracy throughout all interactions

Why Join VeriCore?

At VeriCore Consulting Group, we are redefining overnight clinical support in senior living through innovative virtual triage solutions that support caregivers, improve resident outcomes, and reduce burnout for onsite teams.

We offer:

  1. Flexible remote scheduling
  2. Competitive compensation
  3. Collaborative clinical leadership
  4. Opportunity to support multiple senior living communities
  5. Meaningful work that directly impacts resident care and caregiver support
  6. A growing and innovative healthcare support organization

Employment Information

Job Type: Per Diem / PRN - 1099 Independent Contractor Role
Schedule: Nights, Weekends, Holidays
Work Location: Remote
Eligible States: MN, IA, WI, and other approved payroll states