2

Remote Call Monitoring Jobs in Minnesota (NOW HIRING)

Director, Tariffs & Customs

Minneapolis, MN · On-site +1

$130K - $320K/yr

Monitoring and advising stakeholders on legal trends, developing areas of the trade law, and ... We call it the Aprio Way. This shared mindset creates lasting relationships between team members ...

Debt Administrator

Saint Paul, MN · On-site +1

$108K - $150K/yr

Saint Paul, MN Job Type: Full Time Remote Employment: Flexible/Hybrid Job Number: 26-UNSP-01924 ... Monitor and analyze citywide cash flow activity through review of cash statements, banking reports ...

Home Equity Loan Processor

Minneapolis, MN · Remote

$23.13 - $48.13/hr

Monitor and respond to incoming voicemails * Document all communication * Focused on achieving ... This is a remote opportunity; must be located within 100 miles of a local Accenture office. * Must ...

$110K - $130K/yr

... Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in ... Responsible for monitoring & executing the change management plan per sold contracts. Preferred ...

Work in a remote/hybrid environment, maintaining clear communication on schedules, deliverables ... Participate in field work, sampling, construction monitoring, and reporting * Manage multiple fast ...

Work in a remote/hybrid environment, maintaining clear communication on schedules, deliverables ... Participate in field work, sampling, construction monitoring, and reporting * Manage multiple fast ...

next page

Showing results 1-20

Remote Call Monitoring information

See Minnesota salary details

$10

$16

$24

How much do remote call monitoring jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for remote call monitoring in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of someone in a Remote Call Monitoring role?

Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.

What is a Remote Call Monitoring job?

A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.

What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?

To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.

What cities in Minnesota are hiring for Remote Call Monitoring jobs? Cities in Minnesota with the most Remote Call Monitoring job openings:
Billing: Office Employee Class III

Billing: Office Employee Class III

North Memorial Health

Robbinsdale, MN • On-site, Remote

$25.63 - $30.21/hr

Full-time, Part-time

Medical, Retirement, PTO

Posted 27 days ago


North Memorial Health rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

225th of 872 rated healthcare providers


Job description

Billing: Office Employee Class III
Robbinsdale, MN
Posting Date: Jun 10 2026
Requisition Number: 513831
Why North Memorial Health?
At North Memorial Health, you're part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North's culture which is designed to actively support each team member's wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.
Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women's Choice Award Best Hospitals list.
Benefits the North Way!
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.
  • Health & Welfare Benefit Packages
  • 401k Retirement Match or Pension Plan, based on workgroup eligibility
  • Generous Paid Time Off (PTO) Plans
  • Adoption Reimbursement up to $3000 per child
  • Child Care Discount Program with New Horizon 10% off weekly childcare tuition
  • Education/Tuition Reimbursement
  • 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion
At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.
About this position
Coordinates the production steps necessary to submit accurate and timely bills to third party and private payers, monitors and follows up on all outstanding account balances, collects accounts in a timely manner while adhering to the NMHC Credit Policy, posts customer and third party payments to the accounts receivable, reviews remittance, advises and provides customer service to customers/customer groups in the resolution of customer accounts. Partners with the appropriate staff and departments to ensure optimal working relationships. Variation of duties may result based on the assigned area(s).
Requirements
Education
• High school graduate or equivalent (i.e., GED) required.
Experience
Experience based on area:
• Coding certificate preferred (NMTS) for Coding positions only.
• Two years credit and collections experience required in a health care environment.
• Minimum one year multiple payer medical billing experience required in a health care environment.
• Minimum one year cash application (posting) experience required (will accept two years billing experience)
Knowledge, Skills and Abilities
• Knowledgeable of and skill in using computer billing software.
• Knowledgeable of industry standards and payer requirements.
The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.
Work Group: 113 Service Workers
Hours per two week pay period: 80
Shift: Days 8 hours
Weekend Requirement: None
Call Requirement: None
Remote or On-site: Hybrid Remote
FLSA Status: Non-Exempt
Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.
Salary Range: 113 Service Workers 22 ($25.63 - $30.21), based on experience
Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.
Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position
Whatsapp Facebook LinkedIn Email App
EEO/AA STATEMENT
North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: JobApplicationAssistance@NorthMemorial.com. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: JobApplicationAssistance@NorthMemorial.com.
INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affirmative Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy
North Memorial Health
Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.

What North Memorial Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom