Primarily remote. Work location will be established by individual BPA calls and may include USDA ... Assign work, supervise contractor personnel, monitor progress, and adjust resources to meet ...
Primarily remote. Work location will be established by individual BPA calls and may include USDA ... Assign work, supervise contractor personnel, monitor progress, and adjust resources to meet ...
Manager, Retail Execution- Execution Assets & Strategy
Louisville, CO · Remote
$100K - $140K/yr
Hero/Void skus tracker and monthly updates and call outs. * Display lift analysis for various dairy ... Investigate AI enhanced tools to help monitor store level opportunities and improve score card to ...
Manager, Retail Execution- Execution Assets & Strategy
Louisville, CO · Remote
$100K - $140K/yr
Hero/Void skus tracker and monthly updates and call outs. * Display lift analysis for various dairy ... Investigate AI enhanced tools to help monitor store level opportunities and improve score card to ...
Workforce Management Analyst II
Colorado Springs, CO · On-site +1
$54K - $94K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or ...
Workforce Management Analyst II
Colorado Springs, CO · On-site +1
$54K - $94K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Monitors contact or claims center trends to plan to maximize efficiency and ensure the contact or ...
Strategic Account Manager, Denver, CO
Denver, CO · Remote
$165K - $175K/yr
Remote ABOUT ACCORD BIOPHARMA Accord BioPharma, a division of Accord Healthcare and a wholly owned ... Customer Engagement & Total Office Call: Build and maintain strong, compliant relationships across ...
Strategic Account Manager, Denver, CO
Denver, CO · Remote
$165K - $175K/yr
Remote ABOUT ACCORD BIOPHARMA Accord BioPharma, a division of Accord Healthcare and a wholly owned ... Customer Engagement & Total Office Call: Build and maintain strong, compliant relationships across ...
... of proactive outbound call initiatives, e-mail campaigns and other conventional forms of ... Work Flexibility This role is eligible for full time remote work.
... of proactive outbound call initiatives, e-mail campaigns and other conventional forms of ... Work Flexibility This role is eligible for full time remote work.
Manager, Retail Execution- Execution Assets & Strategy
Louisville, CO · Remote
$100K - $140K/yr
Hero/Void skus tracker and monthly updates and call outs.Display lift analysis for various dairy ... Assist in the process to identify best way to monitor shelf recognition, display execution vs ...
Manager, Retail Execution- Execution Assets & Strategy
Louisville, CO · Remote
$100K - $140K/yr
Hero/Void skus tracker and monthly updates and call outs.Display lift analysis for various dairy ... Assist in the process to identify best way to monitor shelf recognition, display execution vs ...
Manager, Retail Execution- Execution Assets & Strategy
Louisville, CO · Remote
$100K - $140K/yr
Hero/Void skus tracker and monthly updates and call outs. * Display lift analysis for various dairy ... Investigate AI enhanced tools to help monitor store level opportunities and improve score card to ...
Manager, Retail Execution- Execution Assets & Strategy
Louisville, CO · Remote
$100K - $140K/yr
Hero/Void skus tracker and monthly updates and call outs. * Display lift analysis for various dairy ... Investigate AI enhanced tools to help monitor store level opportunities and improve score card to ...
Analyst, Traffic Quality
Broomfield, CO · On-site +1
$65K - $75K/yr
Analyst, Traffic Quality Broomfield, CO Hybrid Schedule (M/F remote, T/W/TH in-office) At Magnite ... Monitor and analyze various data sets to identify anomalies, patterns of invalid traffic (IVT), and ...
Analyst, Traffic Quality
Broomfield, CO · On-site +1
$65K - $75K/yr
Analyst, Traffic Quality Broomfield, CO Hybrid Schedule (M/F remote, T/W/TH in-office) At Magnite ... Monitor and analyze various data sets to identify anomalies, patterns of invalid traffic (IVT), and ...
Quality Assurance Specialist Senior - Member Value
Colorado Springs, CO · On-site +1
$79K - $110K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience with call quality monitoring processes and procedures. * US military experience through ...
New
Quality Assurance Specialist Senior - Member Value
Colorado Springs, CO · On-site +1
$79K - $110K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience with call quality monitoring processes and procedures. * US military experience through ...
New
Quality Assurance Specialist Senior - Member Value
Colorado Springs, CO · On-site +1
$81K - $111K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience with call quality monitoring processes and procedures. * US military experience through ...
New
Quality Assurance Specialist Senior - Member Value
Colorado Springs, CO · On-site +1
$81K - $111K/yr
USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience with call quality monitoring processes and procedures. * US military experience through ...
New
Accounts Receivable Collections Specialist
Aurora, CO · On-site +1
$20.50 - $26.25/hr
Monitor accounts to identify overdue payments and high-risk accounts, utilizing reporting tools and ... or remote, depending on business needs and organizational structure * May involve high call and ...
Accounts Receivable Collections Specialist
Aurora, CO · On-site +1
$20.50 - $26.25/hr
Monitor accounts to identify overdue payments and high-risk accounts, utilizing reporting tools and ... or remote, depending on business needs and organizational structure * May involve high call and ...
Accounts Receivable Collections Specialist
Aurora, CO · On-site +1
Monitor accounts to identify overdue payments and high-risk accounts, utilizing reporting tools and ... or remote, depending on business needs and organizational structure * May involve high call and ...
Accounts Receivable Collections Specialist
Aurora, CO · On-site +1
Monitor accounts to identify overdue payments and high-risk accounts, utilizing reporting tools and ... or remote, depending on business needs and organizational structure * May involve high call and ...
Accounts Receivable Specialist
Aurora, CO · On-site +1
Monitor accounts to identify overdue payments and high-risk accounts, utilizing reporting tools and ... or remote, depending on business needs and organizational structure * May involve high call and ...
Accounts Receivable Specialist
Aurora, CO · On-site +1
Monitor accounts to identify overdue payments and high-risk accounts, utilizing reporting tools and ... or remote, depending on business needs and organizational structure * May involve high call and ...
Virtual Medical Assistant
Castle Rock, CO · On-site +1
$18.50 - $23.75/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Castle Rock, CO · On-site +1
$18.50 - $23.75/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Arvada, CO · On-site +1
$18 - $23.25/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Arvada, CO · On-site +1
$18 - $23.25/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Boulder, CO · On-site +1
$18.50 - $23.50/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Boulder, CO · On-site +1
$18.50 - $23.50/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Commerce City, CO · On-site +1
$18.75 - $24/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Commerce City, CO · On-site +1
$18.75 - $24/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
BDR Manager
Denver, CO · On-site +1
$160K - $180K/yr
Remote, with future potential to be hybrid in-office (Denver, CO) Job Type: Full-Time About ... Monitor team performance metrics (calls, meetings set, conversion rates) and proactively address ...
BDR Manager
Denver, CO · On-site +1
$160K - $180K/yr
Remote, with future potential to be hybrid in-office (Denver, CO) Job Type: Full-Time About ... Monitor team performance metrics (calls, meetings set, conversion rates) and proactively address ...
Virtual Medical Assistant
Parker, CO · On-site +1
$18.25 - $23.50/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Parker, CO · On-site +1
$18.25 - $23.50/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Longmont, CO · On-site +1
$17.50 - $22.50/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Virtual Medical Assistant
Longmont, CO · On-site +1
$17.50 - $22.50/hr
Description: Full Remote Medical Assistant - ATN Health This is a remote position in Orlando ... At least 6 months in a Call Center environment is a plus preferred 1-2 years of Case management or ...
Remote Call Monitoring information
See Colorado salary details
$11.12 - $12.50
2% of jobs
$12.50 - $13.88
8% of jobs
$13.88 - $15.26
12% of jobs
$15.48 is the 25th percentile. Wages below this are outliers.
$15.26 - $16.64
18% of jobs
The median wage is $17.23 / hr.
$16.64 - $18.02
23% of jobs
$18.02 - $19.39
12% of jobs
$19.43 is the 75th percentile. Wages above this are outliers.
$19.39 - $20.77
12% of jobs
$20.77 - $22.15
5% of jobs
$22.15 - $23.53
4% of jobs
$23.53 - $24.91
2% of jobs
$24.91 - $26.29
2% of jobs
$11
$18
$26
How much do remote call monitoring jobs pay per hour?
What are the typical daily responsibilities of someone in a Remote Call Monitoring role?
Daily tasks for Remote Call Monitoring professionals usually involve listening to recorded or live customer calls, evaluating agent performance against company standards, and documenting observations. You will use specialized software to review calls, compile feedback, and sometimes provide actionable recommendations to supervisors or training teams. The role often involves working both independently and collaboratively to spot trends, identify coaching opportunities, and maintain high-quality service levels. This structured yet dynamic environment allows you to directly contribute to a company’s customer experience and overall performance.
What is a Remote Call Monitoring job?
A Remote Call Monitoring job involves listening to and evaluating customer service calls to ensure quality, compliance, and performance standards are met. Professionals in this role analyze interactions, provide feedback to agents, and generate reports to improve service efficiency. They may work for call centers, customer support teams, or third-party quality assurance firms. This job often requires strong attention to detail, communication skills, and familiarity with call evaluation software.
What are the key skills and qualifications needed to thrive in the Remote Call Monitoring position, and why are they important?
To excel in Remote Call Monitoring, you need a keen ear for detail, strong analytical abilities, and experience in quality assurance or customer service, often supported by a high school diploma or relevant certifications. Familiarity with call monitoring software, CRM systems, and telecommunication tools is commonly required. Outstanding soft skills include integrity, objectivity, and effective written communication for providing feedback and reporting findings. These qualities are critical to ensure call quality, regulatory compliance, and continuous improvement in customer interactions.
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Full-time
Posted 10 days ago
Job description
The Rehancement Group, (TRG) is seeking a Program Manager to plan, organize, and control assigned Forest Service projects and BPA calls. The position will coordinate personnel, schedules, budgets, deliverables, meetings, and customer communications to keep work on track and provide early warning when risks or dependencies require action.
Work Arrangement: Primarily remote. Work location will be established by individual BPA calls and may include USDA facilities, field sites, government offices, contractor facilities, or Fort Collins, Colorado.
Travel: Periodic travel may be required within the United States, including Alaska, Hawaii, and U.S. territories.
Employment Type: Full-time contract support, contingent upon contract award and assigned BPA calls.
Schedule: Generally aligned to government business hours. Some assignments may require support outside normal business days or hours, including Federal holidays.
Security: Employment is contingent upon successful completion of the USDA/Forest Service background investigation and Personal Identity Verification process appropriate to the position and level of access.
Key Responsibilities:- Manage day-to-day execution of assigned BPA calls, projects, or workstreams in coordination with the Forest Service project manager and COR.
- Develop and maintain work plans, schedules, staffing assignments, cost and budget tracking, action logs, risk registers, deliverable calendars, and status reports.
- Assign work, supervise contractor personnel, monitor progress, and adjust resources to meet changing priorities and delivery dates.
- Coordinate consultants, facilitators, analysts, administrative staff, and technical specialists across geographically dispersed offices and partner organizations.
- Establish repeatable procedures for receiving call requirements, confirming deliverables, obtaining written due dates, tracking government review, and documenting acceptance.
- Prepare and review reports, briefings, process documentation, meeting records, training materials, and other deliverables before submission.
- Monitor compliance with quality, security, privacy, records-management, Section 508, travel, and property-accountability requirements.
- Communicate performance status, risks, issues, decisions, and resource needs to contractor and government leadership.
- Support workforce continuity, onboarding, cross-training, background-investigation processing, PIV eligibility, and replacement staffing when required.
- Capture lessons learned and implement approved process improvements and technology enhancements.
- Bachelor\'s degree and at least 8 years of relevant experience, or master\'s degree and at least 4 years of relevant experience, in business, management, information systems, or a related field is requirement.
- Demonstrated project management experience involving personnel, schedules, budgets, deliverables, and customer coordination.
- Experience providing guidance to staff and managing resources against defined requirements and deadlines.
- Ability to integrate work across multiple functions and maintain accountability for action items and outcomes.
- Strong writing, briefing, organization, and stakeholder-management skills.
- Proficiency with Microsoft Office, project scheduling, collaboration, and document-management tools.
- PMP, CAPM, FAC-P/PM, or comparable project management credential.
- Experience managing federal task orders, BPA calls, or professional-services projects.
- Experience supporting policy, organizational improvement, analytics, training, information technology, or natural-resource programs.
- Familiarity with Section 508, SharePoint, Microsoft Project, GIS applications, and federal security or PIV processes.
- Must be able to successfully complete the Forest Service background investigation appropriate to the position, level of access, and need-to-know.
- Must be able to obtain and maintain required USDA Personal Identity Verification credentials, facility access, and computer or information-system access.
- Must comply with applicable USDA, Forest Service, GSA, NIST, HSPD-12, Privacy Act, information-security, acceptable-use, records-management, and facility requirements.
- Must protect government information and Privacy Act records from unauthorized access, use, or disclosure.
- Must remain eligible for assigned access throughout employment. Ineligibility or loss of required access may prevent performance on the contract.
- Must be available for travel, field support, on-site work, or work outside normal business hours when specified by an individual BPA call.
TRG provides competitive salaries commensurate with education and experience with full options for advancement and a robust benefits program.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dawn Newton, HR and Talent Acquisition Manager at hrhelpline@rehancement.com.
About Rehancement Group
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
51 - 200 Employees
Headquarters location
McLean, VA, US
Year founded
2007