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Remote Call Center Manager Jobs in Colorado (NOW HIRING)

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

USAA

Workforce Management Analyst II

Colorado Springs, CO · On-site +1

$54K - $94K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Experience working in a large call center environment (1000+ representatives). * Experience ...

Solari

Peer Support Specialist - Remote

Denver, CO · Remote

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (2 ... Operates within the scope of work for a behavioral health call center; demonstrates effort toward ...

Solari

Peer Support Specialist - Remote

Denver, CO · On-site +1

$19.66 - $21.69/hr

Remote full-time opportunity to work from home - Applicants must live in Colorado Work Schedule (2 ... Operates within the scope of work for a behavioral health call center; demonstrates effort toward ...

Makpar

Service Center Analyst

Denver, CO · Remote

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ...

Makpar

Service Center Analyst

Denver, CO · On-site +1

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate ...

Teledyne

Software Support Analyst

Englewood, CO · Remote

$51K - $68K/yr

Works, as part of the call center and mostly by remote access, with customers to gather and analyze ... Follows all quality management procedures for prioritization and recordkeeping. * Works with others ...

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Remote Call Center Manager information

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How much do remote call center manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for remote call center manager in Colorado is $67,122.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,900.00 per year, depending on experience, location, and employer.

What is a Remote Call Center Manager job?

A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Call Center Manager position, and why are they important?

A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.

What are some common challenges faced by Remote Call Center Managers, and how can they be addressed?

Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.

What are the most commonly searched types of Remote Call Center jobs in Colorado? The most popular types of Remote Call Center jobs in Colorado are:
What are popular job titles related to Remote Call Center Manager jobs in Colorado? For Remote Call Center Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Manager jobs in Colorado look for? The top searched job categories for Remote Call Center Manager jobs in Colorado are:
What cities in Colorado are hiring for Remote Call Center Manager jobs? Cities in Colorado with the most Remote Call Center Manager job openings:
Remote Call Center Manager jobs near you
Supervisor, Call Center (Hybrid Remote, must live in Denver Metro Area)

Supervisor, Call Center (Hybrid Remote, must live in Denver Metro Area)

Denver Health

Denver, CO • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Denver Health rating

7.9

Company rating: 7.9 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

157th of 1,020 rated hospitals

Job description

We are recruiting for a mission-driven Supervisor, Call Center (Hybrid Remote, must live in Denver Metro Area) to join our team!
We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.
Our Values
Respect | Belonging | Accountability | Transparency
Department
Appointment Center
Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
A Brief Overview
Under minimal supervision, the Call Center Supervisor oversees the daily operations of a healthcare customer service or patient support call center, ensuring high-quality service, regulatory compliance, and operational efficiency. This role is responsible for supervising call center representatives, monitoring performance metrics, coaching staff, resolving escalated patient or member concerns, and ensuring adherence to healthcare policies, privacy regulations, and organizational standards. Collaborates closely with internal departments and stakeholders to align service delivery, resolve operational issues, improve processes, and support organizational goals. The supervisor works closely with management to achieve service-level goals, improve patient and member satisfaction, support continuous process improvement initiatives and demonstrates proficiency in key call center metrics and telephony systems to ensure adherence to departmental standards.
What you will do
  • Ensures peer quality and audio review so that all cases handled meet departmental performance standards following established QA procedures.
  • Accepts feedback for the purpose of quality improvement, positive team building and training in a courteous and professional manner.
  • Completes training as assigned or planned.
  • Has the ability to comprehend and appropriately use medical terminology and can read, understand and interpret information provided and questions asked.
  • Completes a variety of administrative tasks including case reconciliation, transmission, and management of email inboxes and calendars
  • Provides leadership and supervision to staff daily and serves as the primary resource for staff on workflow, process and administrative issues.
  • Demonstrates highly developed communication skills enabling call center management and teamwork. Inspires trust and is approachable. Provides Team support with patience, respect and equality.
  • Utilizes problem solving skills and knowledge of call center systems to troubleshoot or escalate call center staff issues
  • Conducts applicable call center staff meetings.
  • Completes annual performance evaluations for all applicable call center staff.
  • Ensures the generation of internal and client requested tailored reports within the variety of call center systems as applicable.
  • Maintains and manages client documents within various data systems
  • Develops and manages reference documents and any additional internal documents that call center staff utilize.
  • Acts as a point of client contact to address and escalate current issues, new projects/training, coordinates teleconferences and manages client requirements.
  • Develops and implements processes to ensure client contractual obligations and service levels are met or exceeded.
  • Develops and implements work schedules and assignments to ensure appropriate staffing on and off phones to meet anticipated volume, required service levels and training needs. Regularly monitors call queue, distribution, volume and service levels adjusting staffing and assignments to meet changes. As needed, directs telephone coverage during periods of high volume, staff shortages and emergencies.
  • Responsible for maintaining appropriate staffing resources including recruitment and retention.
  • Coordinates and plans training and other activities of current and new staff.0
  • Manages training documentation of staff and provides feedback and training or retraining when applicable.
  • Perform front-line responsibilities as needed, including but not limited to handling inbound calls, supporting chats, managing work queues, responding to inquiries, and completing administrative tasks to ensure efficient department operations.

Qualifications
  • High School Diploma or GED Required
  • 1-3 years Contact Center Experience Required and
  • Excellent verbal and written communication skills; uses interpretation services when needed to assist callers.
  • Excellent customer service skills.
  • Excellent organizational and leadership skills
  • Ability to quickly learn systems administration for new systems procured by department operations.
  • Ability to work in a fast and intense environment, responding to multiple inquiries, researching specialized industry resources, following specific protocols, and accurately documenting all information received and provided.
  • Strong critical thinking and problem-solving skills; exercises initiative and professional judgment in selecting proper resources and actions.
  • Demonstrates intermediate to advanced computer proficiencies, including excellent typing skills and the ability to work among multiple databases.
  • Demonstrates advanced Microsoft Office skills, specifically Word, Excel, and Power Point.
  • Demonstrates or possesses ability to demonstrate proficiency across MedInquirer.

Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

Working Conditions
  • Extreme cold - Rarely
  • Extreme heat - Rarely
  • Humidity - Rarely
  • Wet - Rarely
  • Noise - Occasionally
  • Hazards - Rarely
  • Temperature Change - Rarely
  • Atmospheric Conditions - Rarely
  • Vibration - Rarely

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Shift
Days (United States of America)
Work Type
Regular
Salary
$56,600.00 - $82,100.00 / yr
Benefits
At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.
Here is a small list of our benefit programs:
  • Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
  • 100% paid parental leave up to 6 weeks
  • Immediate eligibility for retirement plans with employer contribution up to 9.5%
  • Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
  • Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
  • Free RTD EcoPass (public transportation)
  • Childcare discount programs & exclusive perks on large brands, travel, and more
  • Tuition reimbursement & assistance
  • Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
  • Professional clinical advancement program & shared governance
  • Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
  • National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health
Denver Health is an integrated, high-quality academic healthcare system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.
As Colorado's primary, and essential, safety-net healthcare system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.
Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.
Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

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