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Remote Call Center Representative Jobs in Madison, WI

Getaway

Customer Representative

Mcfarland, WI · Remote

$30K - $50K/yr

Position Description As a Customer Representative, you will play a key role in supporting clients ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

Posted today

Demco, Inc.

Inside Sales Representative

Madison, WI · On-site +1

$21 - $21.50/hr

As an Inside Sales Specialist, you'll be at the center of inbound opportunity. Customers are ... Onsite in Madison, WI, remote, or hybrid work arrangements available * High-volume phone and email ...

Demco, Inc.

Inside Sales Representative

Madison, WI · On-site +1

$20 - $21/hr

As an Inside Sales Specialist, you'll be at the center of inbound opportunity. Customers are ... Onsite in Madison, WI, remote, or hybrid work arrangements available * High-volume phone and email ...

Global Payments, Inc.

B2B Sales Representative

Madison, WI · On-site +1

$40K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... call notes, follow-ups, and client communications. What you'll bring • Proven success in B2B ... Remote Global Payments Inc. is an equal opportunity employer. Global Payments provides equal ...

Doctor Asphalt LLC

Sales Representative

Sun Prairie, WI · Remote

$2.5K/mo

As a Sales Rep at Doctor Asphalt , you are the bridge between a client's problem (bad pavement) and ... When a lead is assigned, you call immediately. You don't let opportunities sit cold. 2. Inspections ...

Wisconsin

Senior Research Scientist-Field Day

Madison, WI · On-site +1

$99K - $126K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Wisconsin Center for Education Research (WCER), housed in the University of Wisconsin-Madison ... Remote work is subject to UW-Madison remote-work policies and approval. Key Job Responsibilities:

Iff

Sales Representative

Madison, WI · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The role is based in Midwest, United States (remote). We are also looking for this candidate to be local to Cedar Rapids, IA for one year training. Be part of a collaborative, innovative, high ...

TForce Worldwide (CDM LOGISTICS LLC)

Be Seen First

Sales Representative

Madison, WI · Remote

Looking for an experienced Sales Representative to work part time or full time in the transportation space. The candidate will be responsible for finding new transportation opportunities in LTL ...

TForce Worldwide (CDM LOGISTICS LLC)

Be Seen First

Sales Representative

Madison, WI · Remote

Looking for an experienced Sales Representative to work part time or full time in the transportation space. The candidate will be responsible for finding new transportation opportunities in LTL ...

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Remote Call Center Representative information

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How much do remote call center representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote call center representative in Madison, WI is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $19.38 per hour, depending on experience, location, and employer.

What is a remote call center representative?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the most commonly searched types of Call Center Representative jobs in Madison, WI?

The most popular types of Call Center Representative jobs in Madison, WI are:

What are popular job titles related to Remote Call Center Representative jobs in Madison, WI?

For Remote Call Center Representative jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Representative jobs in Madison, WI look for?

The top searched job categories for Remote Call Center Representative jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Call Center Representative jobs?

Cities near Madison, WI with the most Remote Call Center Representative job openings:

Remote Call Center Representative jobs near you
Infographic showing various Remote Call Center Representative job openings in Madison, WI as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 26% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Customer Experience Technical Representative - Weekend Core

Generac

Jefferson, WI • Remote

Full-time

Re-posted 6 days ago

Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

352nd of 490 rated machine equipment manufacturers

Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Customer Experience Technical Representative is a key contributor in delivering Generac's "Customer First" promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution.

We are looking for people who will be able to work from Fridays to Mondays consistently. Each shift is 10 hours long and will start between 7:00am CT - 9:00am CT depending on the schedule. This role is Remote but must sit in Wisconsin to do training on-site.

Major Responsibilities

  • Ability to pass product and process testing following training

  • Receives and documents all customer interactions in real time

  • Corresponds to customer interactions via email, phone, text or chat

  • Maintains contact center metrics including customer satisfaction, productivity and adherence

  • Responds to and resolves customer technical and non-technical inquiries and issues

  • Assists customers with installation and issue resolution in the moment

  • Assists customers with troubleshooting issues and offer accurate information in the moment

  • Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions

  • Maintains product knowledge through training and continuing education

  • Escalates more complex inquiries or complaints appropriately to specialized teams

  • Maintain Outlook email inbox, calendar, and tasks regularly

  • Other duties as assigned and the following:

  • Flexible to work overtime hours to meet customer & business need

  • Data entry

Minimum Job Requirements

Education

High School Diploma or GED

Work Experience

1 year experience in a customer service role or technical troubleshooting

Knowledge / Skills / Abilities

  • Technical Aptitude: Ability to excel at technical tasks

  • Results Oriented: Achieves successful outcomes

  • Supportive: Provides encouragement to peers

  • Disciplined: Ability to reliably adhere to policy and process

  • Forward thinking: Continuous Improvement mindset

  • Ability to de-escalate: Conflict resolution skill set

  • Coachable: Open to learning and development

  • Responsibility: Accountability for honest and ethical conduct

  • Receptiveness: Open to receive information and its potential value

  • Empathy: The ability to express other experiences

  • Independent Initiative: Ability to think for themselves and act when necessary

  • Analytical Thinking: Ability to identify problems and solution

  • Communication: Excellent verbal and written communication skills

Preferred Job Requirements

Work Experience

  • Contact Center experience with troubleshooting

  • Experience handling a high volume of inbound calls

Physical Requirements and Working Conditions

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."

What Generac Power Systems employees say

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