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Remote Call Center Representative Jobs in Virginia

Sentara

Web and Contact Center Representative

Norfolk, VA · Remote

$15.50 - $19.25/hr

This is a Full-time remote position; Shift Time: 9:30 AM to 6:00 PM EST. In this role, you will ... Minimum 3 years of call center experience (required) * Experience handling community-based inbound ...

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How much do remote call center representative jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote call center representative in Virginia is $17.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $19.09 per hour, depending on experience, location, and employer.

What is a Remote Call Center Representative job?

A Remote Call Center Representative handles customer inquiries, support requests, and problem resolution via phone, email, or chat from a remote location. They assist customers with account issues, product information, troubleshooting, and other service-related tasks. Strong communication skills, computer proficiency, and the ability to work independently are essential. This role often requires multitasking and staying professional while providing excellent customer service.

What are some common challenges remote call center representatives face, and how can they overcome them?

Remote call center representatives often face challenges such as staying motivated without in-person supervision, managing distractions at home, and effectively communicating with both customers and teammates virtually. To overcome these, it's important to create a dedicated workspace, use productivity tools to stay organized, and regularly check in with your team through chat or video calls. Staying proactive in seeking feedback and participating in virtual training sessions can also help you stay connected and continually improve your skills. Many employers offer resources and best practices to support their remote staff in overcoming these challenges.

What are the key skills and qualifications needed to thrive in the Remote Call Center Representative position, and why are they important?

To thrive as a Remote Call Center Representative, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing platforms, and basic computer applications is typically expected. Superior time management, patience, and the ability to build rapport remotely are standout soft skills in this role. These competencies are vital for delivering efficient, customer-focused service and maintaining high performance in a remote work environment.

What are the most commonly searched types of Call Center Representative jobs in Virginia? The most popular types of Call Center Representative jobs in Virginia are:
What are popular job titles related to Remote Call Center Representative jobs in Virginia? For Remote Call Center Representative jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Representative jobs in Virginia look for? The top searched job categories for Remote Call Center Representative jobs in Virginia are:
What cities in Virginia are hiring for Remote Call Center Representative jobs? Cities in Virginia with the most Remote Call Center Representative job openings:
Remote Call Center Representative jobs near you
Remote Benefits Call Center Representative

Remote Benefits Call Center Representative

Conduent, Inc.

Chesapeake, VA • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Conduent rating

5.9

Company rating: 5.9 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

36th of 71 rated call and contact centers

Job description

Job Description
Benefits Call Center Representative
Pay: $18.00 per hour; which may be below your state's minimum wage. Please take this into consideration when applying.
Work Schedule: Must be flexible Monday- Friday 8:00am-6:00pm EST
Job Type: Full-Time Remote based position
Training Provided: 4 weeks paid training- Monday-Friday 8am-5:00pm EST
About this Role
You will be the initial point of contact for inquiries from potential and existing members with regards to their health and other financial benefits. Will also support retirees and current employees with pension plan inquiries, enrollment and processing payouts. This role combines phone-based administrative support and customer service and assisting members by navigating multiple systems to provide accurate benefits information.
You may periodically provide support through outbound calls as well. Accurately document enrollment requests, status changes, complaints, and grievances. Enter application and enrollment information into a web-based computer system for customers as needed. Maintain technical and program policy proficiency within the client rules/guidelines and other related program policies. Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Benefits in this Role:
  • Paid Training and equipment provided.
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Benefits available to you DAY 1

Requirements:
  • High School Diploma/GED
  • Must be 18 years of age.
  • Ability to successfully pass a criminal background check.
  • Previous customer service and/or call center experienced.
  • Previous experience and knowledge of pension plans or DB skill set is ideal
  • Proficiency with MS Office and keyboarding
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to solve problems through analysis and ongoing feedback.
  • Achieving results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.

Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time.
We are currently NOT hiring in the following geographies, included but not limited to:
States: AK, CA, CT, HI, MA, IL, MT & NY
Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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