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Remote Call Center Quality Assurance Jobs in Bothell, WA

YO AI Labs

AI Consulting Expert - Remote

Seattle, WA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Conduct quality assurance and rubric-based evaluations of AI-generated outputs. * Annotate data ...

New

YO AI Labs

AI Consulting Expert - Remote

Seattle, WA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Conduct quality assurance and rubric-based evaluations of AI-generated outputs. * Annotate data ...

New

YO AI Labs

Medical Auditor - Remote

Seattle, WA · Remote

$50 - $70/hr

Evaluate audit findings using knowledge of academic medical center protocols and industry best ... Quality Assurance * Written & Verbal Communication Preferred Qualifications * 10+ years of ...

New

YO AI Labs

Medical Auditor - Remote

Seattle, WA · Remote

$50 - $70/hr

Evaluate audit findings using knowledge of academic medical center protocols and industry best ... Quality Assurance * Written & Verbal Communication Preferred Qualifications * 10+ years of ...

New

micro1 AI

Senior Counsel - Remote

Bellevue, WA · Remote

$140 - $400/hr

Remote micro1 is engaging lawyers to contribute their subject-matter expertise in support of a ... Contribute to content quality assurance by spotting errors, inconsistencies, or ambiguities in ...

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All JobsCall Center Quality Assurance JobsRemote Call Center Quality Assurance JobsRemote Call Center Quality Assurance Jobs in Bothell, WA

Remote Call Center Quality Assurance information

See Bothell, WA salary details

$13

$26

$44

How much do remote call center quality assurance jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for remote call center quality assurance in Bothell, WA is $26.26, according to ZipRecruiter salary data. Most workers in this role earn between $22.02 and $26.88 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are the most commonly searched types of Call Center Quality Assurance jobs in Bothell, WA? The most popular types of Call Center Quality Assurance jobs in Bothell, WA are:
What are popular job titles related to Remote Call Center Quality Assurance jobs in Bothell, WA? For Remote Call Center Quality Assurance jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Quality Assurance jobs in Bothell, WA look for? The top searched job categories for Remote Call Center Quality Assurance jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Remote Call Center Quality Assurance jobs? Cities near Bothell, WA with the most Remote Call Center Quality Assurance job openings:
Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,612 per year, or $26.3 per hour.

Software Quality Assurance Specialist and Procedure Writer

System One

Bellevue, WA • Remote

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 14 days ago

Job description

Job Title: Software Quality Assurance Specialist and Procedure Writer Type: Long-term Contract Work Model: Remote

Responsibilities:

  • Develop, maintain, and execute plans for creating, organizing, and tracking Software Quality Assurance (SQA), administrative, and operating procedures across the full software lifecycle.
  • Translate ASME NQA-1-2022 Subpart 2.7 requirements into step-level, role-specific procedural content with acceptance criteria and records requirements.
  • Ensure procedures comply with company standards, NRC regulations, 10 CFR 50 Appendix B, INPO criteria, and other relevant standards.
  • Maintain traceability between procedure content and NQA-1-2022 Subpart 2.7 requirements, including updating the Requirements Traceability Matrix.
  • Support audits, self-assessments, and reviews to identify trends, gaps, and opportunities for improvement in SQA and procedures.
  • Engage with industry peers, vendors, and regulatory bodies to identify innovative practices and integrate best practices into procedures.
  • Coordinate cross-discipline procedure reviews with IT, QA, engineering, operations, procurement, finance, and legal teams.
  • Facilitate review cycles, comment resolution, approval workflows, and procedure walkthroughs for diverse stakeholder groups.
  • Maintain auditable records of all procedure activities within the EDMS, ensuring proper versioning and classification.

Requirements:

  • Bachelor’s degree in Information Technology, Engineering, Quality Assurance, Business, or a related field, or equivalent nuclear industry experience.
  • 5+ years of experience in nuclear SQA program ownership, controlled procedure development, or nuclear IT governance.
  • Knowledge of ASME NQA-1-2022 Subpart 2.7 software lifecycle requirements, including grading, verification, acceptance testing, and change control.
  • Practical understanding of 10 CFR 50 Appendix B criteria as applied to software and IT systems in a nuclear environment.
  • Ability to interpret regulatory standards and produce clear, actionable procedures accessible to diverse teams.
  • Experience writing procedures that interface across QA, IT, engineering, and operations within a controlled document environment.
  • Strong technical writing skills with focus on clarity, accuracy, and compliance traceability.
  • Working knowledge of Microsoft Word, Excel, and PowerPoint.
  • Experience with smart procedures or electronic procedure tools is a plus.
  • Excellent communication skills and attention to detail with a commitment to procedural excellence.
  • Self-starter with ability to develop innovative solutions independently.
  • Ability to adapt to changes in plant design, procedures, schedules, and regulatory requirements.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #161-Managed Staffing Charlotte