Remote Call Center Quality Assurance Jobs in Bothell, WA

Job Title: Software Quality Assurance Specialist and Procedure Writer Type: Long-term Contract Work Model: Remote

Responsibilities:

• Develop, maintain, and execute plans for creating, organizing, and tracking Software Quality Assurance (SQA), administrative, and operating procedures across the full software lifecycle.
• Translate ASME NQA-1-2022 Subpart 2.7 requirements into step-level, role-specific procedural content with acceptance criteria and records requirements.
• Ensure procedures comply with company standards, NRC regulations, 10 CFR 50 Appendix B, INPO criteria, and other relevant standards.
• Maintain traceability between procedure content and NQA-1-2022 Subpart 2.7 requirements, including updating the Requirements Traceability Matrix.
• Support audits, self-assessments, and reviews to identify trends, gaps, and opportunities for improvement in SQA and procedures.
• Engage with industry peers, vendors, and regulatory bodies to identify innovative practices and integrate best practices into procedures.
• Coordinate cross-discipline procedure reviews with IT, QA, engineering, operations, procurement, finance, and legal teams.
• Facilitate review cycles, comment resolution, approval workflows, and procedure walkthroughs for diverse stakeholder groups.
• Maintain auditable records of all procedure activities within the EDMS, ensuring proper versioning and classification.

Requirements:

• Bachelor’s degree in Information Technology, Engineering, Quality Assurance, Business, or a related field, or equivalent nuclear industry experience.
• 5+ years of experience in nuclear SQA program ownership, controlled procedure development, or nuclear IT governance.
• Knowledge of ASME NQA-1-2022 Subpart 2.7 software lifecycle requirements, including grading, verification, acceptance testing, and change control.
• Practical understanding of 10 CFR 50 Appendix B criteria as applied to software and IT systems in a nuclear environment.
• Ability to interpret regulatory standards and produce clear, actionable procedures accessible to diverse teams.
• Experience writing procedures that interface across QA, IT, engineering, and operations within a controlled document environment.
• Strong technical writing skills with focus on clarity, accuracy, and compliance traceability.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Experience with smart procedures or electronic procedure tools is a plus.
• Excellent communication skills and attention to detail with a commitment to procedural excellence.
• Self-starter with ability to develop innovative solutions independently.
• Ability to adapt to changes in plant design, procedures, schedules, and regulatory requirements.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.