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Call Center Quality Assurance Manager Jobs in Bothell, WA

ABW Technologies

Quality Assurance Manager

Seattle, WA · On-site

Quality Assurance Manager Puget Sound Coatings has an immediate opening for a Quality Assurance Manager. You will be responsible for developing, implementing, maintaining, and continuously improving ...

ABW Technologies

Quality Assurance Manager

Seattle, WA · On-site

Quality Assurance Manager Puget Sound Coatings has an immediate opening for a Quality Assurance Manager. You will be responsible for developing, implementing, maintaining, and continuously improving ...

ABW Technologies

Quality Assurance Manager

Seattle, WA · On-site

$90K - $140K/yr

Puget Sound Coatings has an immediate opening for a Quality Assurance Manager. You will be responsible for developing, implementing, maintaining, and continuously improving the company's Quality ...

CivicMinds, Inc.

Quality Assurance Manager

Renton, WA · On-site

Quality Assurance Manager Location: Renton, WA Type: Full-time | On-site Summary: Leads Quality Management System, audits, supplier quality, and continuous improvement to ensure compliance with ...

Albertsons

QA Manager - Milk

Bellevue, WA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The QA Manager partners cross-functionally with Operations, Maintenance, Supply Chain, Product Development, and Commercial teams to mitigate risk, drive operational excellence, and support innovation ...

Hasbro

Quality Assurance Manager

Renton, WA · Hybrid

We are seeking an experienced Quality Assurance Manager with a strong background in consumer packaged goods (CPG) manufacturing to lead a segment of our established QA team. This role will be ...

Kettle Cuisine

Quality Assurance Manager

Everett, WA

$20K/yr

Job Summary Manage the quality assurance team to verify that the Quality Management System is successfully executed every shift, every day. The role ensures that all materials and finished products ...

Hasbro

Quality Assurance Manager

Renton, WA · On-site

  • Medical

  • Life

We are seeking an experienced Quality Assurance Manager with a strong background in consumer packaged goods (CPG) manufacturing to lead a segment of our established QA team. This role will be ...

SystImmune, Inc

Quality Assurance Manager

Redmond, WA · On-site

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking an experienced Quality Assurance Manager to support our Translational Science department, which includes both Clinical Pathology and Bioanalytical functions. This role is responsible ...

KETTLE CUISINE LLC

QA MANAGER

Everett, WA · On-site

$100K - $120K/yr

Job Summary Manage the quality assurance team to verify that the Quality Management System is successfully executed every shift, every day. The role ensures that all materials and finished products ...

nationalbeverage

Quality Assurance Manager

Tukwila, WA · On-site

The Quality Assurance Manager will be responsible for all aspects of the quality programs and functions. These include maintaining all HACCP, food safety records, plant audits, mock recall programs ...

Systimmune

Quality Assurance Manager

Redmond, WA · On-site

$120K - $160K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking an experienced Quality Assurance Manager to support our Translational Science department, which includes both Clinical Pathology and Bioanalytical functions. This role is responsible ...

LeonaBio, Inc.

Quality Assurance Manager

Bothell, WA · On-site

$130K - $145K/yr

The Quality Assurance Manager plays a critical role in supporting and strengthening LeonaBio's Quality Assurance function. Reporting directly to the Senior Director of Quality, this role ensures the ...

KETTLE CUISINE LLC

QA MANAGER

Everett, WA · On-site

Job Summary Manage the quality assurance team to verify that the Quality Management System is successfully executed every shift, every day. The role ensures that all materials and finished products ...

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Call Center Quality Assurance Manager information

See Bothell, WA salary details

$42.5K

$132K

$200.1K

How much do call center quality assurance manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center quality assurance manager in Bothell, WA is $131,993.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,800.00 and $161,500.00 per year, depending on experience, location, and employer.

What is a call center quality assurance manager?

A Call Center Quality Assurance (QA) Manager oversees the quality of customer interactions to ensure compliance with company standards and customer service expectations. They develop and implement QA processes, monitor agent performance, provide feedback and training, and analyze data to improve service quality. Their goal is to enhance customer satisfaction, optimize operational efficiency, and ensure adherence to regulatory requirements.

What are some typical challenges faced by a call center quality assurance manager, and how can they be addressed?

Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across large teams, ensuring agent buy-in for new quality initiatives, and balancing quantitative metrics with customer satisfaction. Addressing these challenges requires developing clear quality guidelines, providing ongoing training and coaching for both agents and evaluators, and fostering open communication about performance expectations. Managers also benefit from staying updated on industry best practices and adapting quickly to changes in call volume or customer needs. Proactive problem-solving and close collaboration with team leaders help ensure that quality assurance goals support both operational efficiency and a positive customer experience.

What are the key skills and qualifications needed to thrive as a call center quality assurance manager?

To thrive as a Call Center Quality Assurance Manager, you need a deep understanding of call center operations, data analysis, and quality monitoring processes, typically supported by relevant experience or a bachelor's degree in business or a related field. Familiarity with quality monitoring software (such as NICE or Calabrio), customer relationship management (CRM) systems, and certifications like Six Sigma or COPC are often advantageous. Excellent communication, problem-solving, and leadership skills help drive performance improvements and foster a culture of accountability. These abilities are crucial to ensuring consistently high customer service standards and optimizing team performance in a dynamic call center environment.

What are the most commonly searched types of Call Center Quality Assurance jobs in Bothell, WA? The most popular types of Call Center Quality Assurance jobs in Bothell, WA are:
What job categories do people searching Call Center Quality Assurance Manager jobs in Bothell, WA look for? The top searched job categories for Call Center Quality Assurance Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Call Center Quality Assurance Manager jobs? Cities near Bothell, WA with the most Call Center Quality Assurance Manager job openings:
Call Center Quality Assurance Manager jobs near you
Infographic showing various Call Center Quality Assurance Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $131,993 per year, or $63.5 per hour.

Quality Assurance Manager

ABW Technologies

Seattle, WA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Quality Assurance Manager

Puget Sound Coatings has an immediate opening for a Quality Assurance Manager. You will be responsible for developing, implementing, maintaining, and continuously improving the company's Quality Management System (QMS) in compliance with International Organization for Standardization ISO standards and International Aerospace Quality Group AS9100 requirements. This position ensures product quality, regulatory compliance, customer satisfaction, and operational effectiveness within a manufacturing and/or aerospace environment.

The Quality Assurance Manager leads internal auditing activities, corrective and preventive actions, quality metrics, supplier quality oversight, and external certification audits while promoting a culture of continuous improvement throughout the organization.

Experience required:

  • Minimum of 5 years' experience in a Quality Assurance or related engineering field.
  • Experience managing AS9100 and/or ISO 9001 Quality Management Systems.
  • Experience with internal and external quality audits.
  • Strong knowledge of AS9100 and ISO 9001 standards.
  • Understanding of quality tools and methodologies, including root cause analysis and corrective actions.
  • Knowledge of inspection methods, calibration systems, and quality documentation.
  • Ability to interpret engineering drawings, specifications, and customer requirements.
  • Strong organizational, analytical, and communication skills.
  • Proficiency with Microsoft Office

Puget Sound Coatings is a leader in the Aerospace, Defense, and Energy industries. Our diversity allows us to maintain a high level of production during any downturn or difficult time. If you're looking for a career that offers high pay and outstanding benefits, we have a job opportunity for you!

Puget Sound Coatings is an equal opportunity employer.

Apply