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Call Center Quality Assurance Manager Jobs in Bothell, WA

CivicMinds, Inc.

Quality Assurance Manager

Renton, WA · On-site

Quality Assurance Manager Location: Renton, WA Type: Full-time | On-site Summary: Leads Quality Management System, audits, supplier quality, and continuous improvement to ensure compliance with ...

nationalbeverage

Quality Assurance Manager

Tukwila, WA · On-site

The Quality Assurance Manager will be responsible for all aspects of the quality programs and functions. These include maintaining all HACCP, food safety records, plant audits, mock recall programs ...

nationalbeverage

Quality Assurance Manager

Tukwila, WA · On-site

The Quality Assurance Manager will be responsible for all aspects of the quality programs and functions. These include maintaining all HACCP, food safety records, plant audits, mock recall programs ...

National Beverage

Quality Assurance Manager

Tukwila, WA · On-site

$105K/yr

The Quality Assurance Manager will be responsible for all aspects of the quality programs and functions. These include maintaining all HACCP, food safety records, plant audits, mock recall programs ...

Albertsons

QA Manager - Milk

Bellevue, WA · On-site

The QA Manager partners cross-functionally with Operations,Maintenance,Supply Chain,Product Development, and Commercial teams to mitigate risk, drive operational excellence, and support innovation ...

Apple

Analytics QA Manager

Seattle, WA

$174K - $303K/yr

Description The Apple Music Analytics QA team is seeking a highly organized and motivated Quality Manager to support one of the fastest growing areas of Apple. We are looking for candidates with a ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...

New

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...

New

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$30 - $40/hr

Call Center Manager Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a ... We were created to meet the needs of consumers who were dissatisfied with the quality and ...

Luxury Bath Technologies

Call Center Manager

Tukwila, WA · On-site

$55 - $75/hr

Call Center Manager Creating a fresh solution to bath remodeling, Luxury Bath of Seattle offers a ... We were created to meet the needs of consumers who were dissatisfied with the quality and ...

Dough Zone USA

Restaurant QA/QC Manager

Bellevue, WA · On-site

As we continue to expand, we are looking for an experienced Restaurant Quality Assurance Manager to build and lead our restaurant quality assurance function. This is a unique opportunity to establish ...

DevSelect

QA Technical Manager

Seattle, WA · On-site

Title: QA Technical Manager Location: Seattle, WA Openings: 1 Type: Full-time Hire Reporting into the Senior Manager of Game QA, the Technical Test Manager is responsible for building a team focusing ...

Dough Zone USA

Restaurant QA/QC Manager

Bellevue, WA · On-site

$110 - $160/hr

As we continue to expand, we are looking for an experienced Restaurant Quality Assurance Manager to build and lead our restaurant quality assurance function. This is a unique opportunity to establish ...

Dough Zone

Restaurant QA/QC Manager

Bellevue, WA · On-site

As we continue to expand, we are looking for an experienced Restaurant Quality Assurance Manager to build and lead our restaurant quality assurance function. This is a unique opportunity to establish ...

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All JobsCall Center Quality Assurance JobsCall Center Quality Assurance Manager JobsCall Center Quality Assurance Manager Jobs in Bothell, WA

Call Center Quality Assurance Manager information

See Bothell, WA salary details

$43.2K

$134.2K

$203.5K

How much do call center quality assurance manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center quality assurance manager in Bothell, WA is $134,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,300.00 and $164,300.00 per year, depending on experience, location, and employer.

What is a call center quality assurance manager?

A Call Center Quality Assurance (QA) Manager oversees the quality of customer interactions to ensure compliance with company standards and customer service expectations. They develop and implement QA processes, monitor agent performance, provide feedback and training, and analyze data to improve service quality. Their goal is to enhance customer satisfaction, optimize operational efficiency, and ensure adherence to regulatory requirements.

What are the key skills and qualifications needed to thrive as a call center quality assurance manager?

To thrive as a Call Center Quality Assurance Manager, you need a deep understanding of call center operations, data analysis, and quality monitoring processes, typically supported by relevant experience or a bachelor's degree in business or a related field. Familiarity with quality monitoring software (such as NICE or Calabrio), customer relationship management (CRM) systems, and certifications like Six Sigma or COPC are often advantageous. Excellent communication, problem-solving, and leadership skills help drive performance improvements and foster a culture of accountability. These abilities are crucial to ensuring consistently high customer service standards and optimizing team performance in a dynamic call center environment.

What are some typical challenges faced by a call center quality assurance manager, and how can they be addressed?

Call Center Quality Assurance Managers often face challenges such as maintaining consistent evaluation standards across large teams, ensuring agent buy-in for new quality initiatives, and balancing quantitative metrics with customer satisfaction. Addressing these challenges requires developing clear quality guidelines, providing ongoing training and coaching for both agents and evaluators, and fostering open communication about performance expectations. Managers also benefit from staying updated on industry best practices and adapting quickly to changes in call volume or customer needs. Proactive problem-solving and close collaboration with team leaders help ensure that quality assurance goals support both operational efficiency and a positive customer experience.

What are the most commonly searched types of Call Center Quality Assurance jobs in Bothell, WA?

The most popular types of Call Center Quality Assurance jobs in Bothell, WA are:

What job categories do people searching Call Center Quality Assurance Manager jobs in Bothell, WA look for?

The top searched job categories for Call Center Quality Assurance Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Call Center Quality Assurance Manager jobs?

Cities near Bothell, WA with the most Call Center Quality Assurance Manager job openings:

Call Center Quality Assurance Manager jobs near you
Infographic showing various Call Center Quality Assurance Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $134,219 per year, or $64.5 per hour.

Quality Assurance (QA) Manager

Darwin's Natural Pet Products

Tukwila, WA • On-site

$105K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Key responsibilities

  • Lead and manage all aspects of the QA program, including food safety protocols, HACCP/SQF plans, regulatory compliance, and policy enforcement.

  • Support and lead audits, inspections, and corrective actions while serving as a liaison with auditing groups and inspectors.

  • Partner with operations and cross-functional teams to provide process oversight, address nonconforming products, investigate complaints, and drive continuous improvement.

Job description

Darwin’s Natural Pet Products (www.darwinspet.com) has an exciting new full-time opportunity for a Quality Assurance (QA) Manager in Tukwila, WA!

We are looking for a detail-driven, passionate Quality Assurance Manager to safeguard the integrity of our products and processes. In this role, you will be the cornerstone of our quality program, ensuring every meal we produce meets the highest standards of safety, compliance, and nutrition. You will work cross-functionally with our production, procurement, and leadership teams to build and maintain a culture of quality from farm to food bowl.

What You’ll Do

  • Lead and manage all aspects of the QA program, including food safety protocols, HACCP/SQF plans, regulatory compliance, and policy enforcement.
  • Support and lead audits, inspections, and corrective actions while serving as a liaison with auditing groups and inspectors.
  • Partner with operations and cross-functional teams to provide process oversight, address nonconforming products, investigate complaints, and drive continuous improvement.
  • Develop and deliver food safety and quality training programs across all departments; participate in HACCP and SQF teams.

Analyze quality data, manage the Monitoring Quality Plan and Product Hold processes, and report trends and recommendations to leadership.

Compensation and Benefits

  • Competitive salary range: $105,000 - $135,000 depending on experience and qualifications.
  • Enjoy 15 days of Paid Time Off (PTO) for vacation, sick leave or for any other personal reason.
  • Additional paid time away includes 4 Paid Holidays, 3 Floating Holidays.
  • Company-sponsored benefits include medical, dental, vision, disability coverage, and life insurance, plus access to additional optional supplemental benefits.
  • Company contribution to your 401(k) plan equal to 5% of pay after 6 months of service.
  • Keep your pets happy and healthy with a free supply of Darwin’s fresh, premium-quality pet food.

What You Bring

  • Bachelor's degree in Food Science or related field required; Master's preferred.
  • 2+ years of food safety, QA/QC, or regulatory leadership experience in a USDA or FDA environment.
  • PCQI and HACCP certifications required; SQF Practitioner certification highly valued
  • Experience implementing GFSI programs (BRC, SQF, etc.) in a food processing environment a plus.
  • Working knowledge of HACCP, GMPs, SSOPs, food labeling, and GFSI certification standards.
  • Strong analytical skills with the ability to interpret data and develop action plans.
  • Effective communicator across all levels; able to train, coach, and support team members.
  • Highly organized, detail-oriented, and able to manage multiple priorities.
  • Proficient in Microsoft Office Suite.
  • Equivalent combinations of education and experience will be considered.

Why work for Darwin’s?

  • Turn your passion for pets into purpose - join a team on a mission to improve the lives of animals and the people who love them.
  • A friendly atmosphere and terrific people who like to work hard and have fun.
  • A highly collaborative environment across all parts of the company.
  • Free snacks year-round and complementary BBQ lunches during the summer.

About Darwins

Since 2004, Darwin's Natural Pet Products has been on a mission to help pets and their owners enjoy more years of healthy companionship. As a pioneer of the raw, natural pet food movement and the first raw pet food company to bring e-commerce to the U.S., we deliver fresh, human-grade meals for dogs and cats directly to homes nationwide. Our meals are Inspired by Nature and Informed by Science, and everything we make is grounded in a commitment to quality, conscious sourcing, and the well-being of the pets we serve.

Darwin's Natural Pet Products is an equal opportunity employer. We pride ourselves on our diversity and are committed to creating an inclusive environment for all employees.


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