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Remote Call Center Quality Assurance Jobs in Puerto Rico

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

... center/surgeon issues. * Performs other duties as assigned. Who You Are * Passionate about helping ... Aligned with LifeLink's core values of Compassion, Excellence, Legacy, People, and Quality

ICF

Project Manager - (Puerto Rico)

San Juan, PR · On-site +1

Manages the risk register and updates the Risk Management Plan and quality assurance activities ... Remote role based in Puerto Rico; Must be able to travel to visit clients, stakeholders and ...

Collins Aerospace

Scrum Master (Puerto Rico)

Santa Isabel, PR · On-site +1

$46.50 - $62/hr

... Owners, and QA engineers Qualifications We Prefer * Proven track record of successfully ... Remote: This position is currently designated as remote. Employees who are working in Remote roles ...

RTX

Data Analytics Engineer (Puerto Rico)

Santa Isabel, PR · On-site +1

$103K - $124K/yr

Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Establish and improve data quality, validation, monitoring, governance, documentation, and data ...

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Remote Call Center Quality Assurance information

What is a remote call center quality assurance?

A Remote Call Center Quality Assurance (QA) job involves monitoring and evaluating customer service interactions to ensure they meet company standards. QA specialists assess call quality, agent performance, compliance with scripts, and adherence to company policies. They provide feedback, coaching, and reports to improve service quality and customer satisfaction. This role is typically performed remotely, using call recordings and quality monitoring software. Strong analytical skills and attention to detail are essential for success in this position.

What does a typical day look like for someone in remote call center quality assurance?

On a typical day, someone in Remote Call Center Quality Assurance reviews a sample of recorded or live customer calls, scores them based on established criteria, and documents detailed feedback for individual agents and team leaders. Duties also include identifying patterns or trends in performance, creating reports for management, and occasionally leading training sessions or calibration meetings to ensure consistent standards. Collaboration with supervisors and agents is common, often conducted via virtual meetings and shared platforms. Regular communication helps address issues quickly and supports continuous improvement. This structured workflow enables QA professionals to maintain high service quality, even while working remotely.

What are the key skills and qualifications needed to thrive in remote call center quality assurance?

To excel as a Remote Call Center Quality Assurance professional, you need expertise in monitoring and evaluating customer interactions, a solid understanding of call center metrics, and familiarity with quality assurance methodologies. Comfort with QA software, CRM platforms, and call recording systems—often alongside relevant certifications like COPC or Six Sigma—is highly beneficial. Strong analytical abilities, attention to detail, and excellent verbal and written communication make candidates stand out. These skills ensure accurate evaluations, constructive feedback, and continuous improvement of customer service standards in a virtual environment.

What are popular job titles related to Remote Call Center Quality Assurance jobs in Puerto Rico?

For Remote Call Center Quality Assurance jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Quality Assurance jobs in Puerto Rico look for?

The top searched job categories for Remote Call Center Quality Assurance jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Call Center Quality Assurance jobs?

Cities in Puerto Rico with the most Remote Call Center Quality Assurance job openings:

Remote Call Center Quality Assurance jobs near you
Infographic showing various Remote Call Center Quality Assurance job openings in Puerto Rico as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% Remote job distribution.

English / Spanish Language Interpreters - Remote

Kelly Services

PR • Remote

$12/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 17 days ago

Job description

Kelly® Professional & Industrial has open opportunities for remote Spanish Interpreters.  
We are currently looking for skilled Bilingual Call Center Interpreters that are available to work from home and interpret high volume inbound calls.
Details of the position:
  • Work from Home (Must reside in Puerto Rico)
  • Currently looking for Part time Minimum 25 hrs
  • $12 an hour – Long term contract
  • 3 Weeks of Paid Training, Training hours 5am-12:30 Pacific Standard Time
  • Helping others in your community connect in meaningful work
  • Perks and options for benefits
  • Video Interpreting may occur as well
 
A typical day in this position might look like:
  • Handling real-time Live calls on demand in a quiet home office
  • Help interpret Spanish/English conversations for a wide range of industries including Healthcare, Government entities, Police Services, Insurance, Financial, and Travel & Hospitality.
  • Interpreting Spanish/English conversations that may be simple, complex, or technical
 
Ideal Candidates will be:
  • Fully fluent in both Spanish and English
  • Able to work a minimum of 25 hours a week
  • Manual dexterity to type or write notes
  • Previous experience not required
  • Education or work experience in teaching or translation considered an asset
  • Comfortable being on camera as Interpreting in video calls will be a mandatory occurrence in this position
 
Remote technical requirements:
  • The use of your personal device such as a tablet, laptop or desktop
  • Private High speed Internet connection for work related electronic communication. 
  • Dry Erase Marker Board/Paper Shredder
  • A dedicated private and quiet workspace within your home
 
What happens next: Once you apply, your application will proceed to next steps with an interview if your skills and experience look like a good fit. Please note only eligible applications will be contacted.
At Kelly, helping you discover what’s next in your career is what we strive for. If you feel this position may be a good fit and your skillsets are a suitable match for this position, please apply now. Let’s start the next step in your career today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.